A true innovator, the reigning queen of the fashion Twitterati, DKNY PR girl has built a huge following amongst fashion fans for her honest opinions and behind-the-scenes peeks into the PR department of one of New York’s most celebrated fashion brands.
Name: Undisclosed
Age: A gentleman should never ask a lady her age
Number of months with DKNY: Too many to count
Number of months tweeting: 21
Followers: 240,000+
How did you get selected to be the voice of DKNY on Twitter?
When we decided to start on Twitter we wanted it to be very transparent. This was not someone speaking as the “voice” of the brand. This was not someone speaking as Donna Karan. @dkny is very uniquely my view as a PR person at Donna Karan International. As part of our decision to pursue this, I showed my colleagues several examples of what I would tweet – ranging from highlighting some of our best new products to giving some insight into our lives here “behind the scenes” — and they liked it. They were a great initial focus group, but I feel so gratified that we have received so much support from our followers. It is great to be able to engage with people who love our brands.
What was your strategy for building up a loyal following?
I am a social person by nature. What I have tried to do is combine all that is Donna Karan and DKNY with some fun, quick commentary my followers can relate to. I don’t think setting out to secure a following works – it’s an organic evolution.
How would you describe your voice?
Unedited, honest, lightly (sometimes heavily) sarcastic, friendly and engaging.
What is the best success story you can share of a business benefit that has come as a result of your Twitter presence?
I am very fortunate to have amazing, interactive and loyal followers. So many of them do my job for me. I lovingly call them #DKNYPRGirl’sTeam (we’re making T-shirts). They will search out product links from donnakaran.com or dkny.com or press on the brands and tweet about them even before I do.
Who are your 5 favourite fellow Twitterers to follow?
There are too many to count. I actually follow more than 400 fellow Twitterers. If you visit my profile, you will see a lot of the people I follow love the same things I do… there are a lot of fashionistas out there.
What makes a ‘good’ Twitter account — what are your parameters for success?
I don’t think Twitter success is weighed only in number of followers. I think it can also be judged by how often you are recommended to be followed.
Why did DKNY decide that Twitter was a communication tool that made sense for the brand/business?
As a brand, you need to reach people where they are and interact with them in the ways they interact with each other. The fact that over 240,000 people follow me shows that our customers are indeed on Twitter themselves.
Was it difficult to get buy-in from senior management to go down this route?
No. From day one, our management was excited about it, as they recognized that Twitter was another way that we could engage with our customers. They also showed a lot of foresight, because they knew it would only work if I could be real, unedited and write what I know… and a lot of what I know is the world of Donna Karan.
Our management has been very forward thinking about the power of digital and social media overall. Besides being active on Twitter, we were one of the first brands to have iPhone apps (we have two actually, one devoted entirely to the DKNY Cozy and one for Donna Karan New York. We stream our fashion shows on Facebook, we’ve created a number of videos featuring stars such as Christina Ricci on our website. Just a month ago we launched donnakaran.com as ecommerce and relaunched dkny.com, to offer full brand experiences. On this joint site, content meets social media and commerce in unique ways. There is enormous excitement about it across our Company. That is why it is great to work here – the creativity, the innovation and the recognition that the success of our brands lies in the people that love them.
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