I have to say, this has been in a rather sore topic for me in the last couple of years. Back when I first re-appeared in the local scene in early 2014, I had high hopes of joining a digital agency as a UX Designer. What happened though, was that I’ve wound up realising that my understanding of UX, and what the local understanding of UX, seems to be drastically different.Â
You see, I’m trained to approach user experience from a behavioural science point of view - whether it’s due to my wonderful tutors back in Brisbane, my experience working with the State Library of Queensland, or I’ve been influenced by m previous allied health training, I’m not sure. User experience to me - and those that I’ve had the honour of working with before relocating back to Singapore - is the full package. It’s hard to really explain what it is and to break it down, because, let’s be honest, it is literally - and I’m not exaggerating here - EVERYTHING.Â
As such, seeing the job-title UI/UX Designer is both amusing and depressing. Sure, you can be an amazing user interface designer without having an inkling of what good user experience design is, but, if you are a user experience designer, I do believe that you should have at least a good understanding of user interface design. If you can’t design a good interface - I’m not saying that you have to be able to execute and produce the final product - you can’t design a good user experience. So it’s pretty obvious - at least to me - that a UX designer would also be a UI designer. There is no need to specify that you want a UI & UX designer. If the applicant is an actual UX designer worth their salt, they would be a UI designer as well.Â
Sadly, it seems like the local populace’s understanding of UX is product-centric design - instead of human-centric design. Which sort of explains why “UI” is always emphasised in the job descriptions for a “UI/UX Designer”. I mean, come on - it’s USER experience, not product experience! We’re suppose to be representing the needs and the experiences of the users, not force-feeding our product to them!Â
It’s getting pretty exasperating trying to explain to the laymen what it is that the UX designers do - mainly due to the over-use of the term by digital agencies which basically does user interfaces - not user experience. The default reactions by the laymen seem to be “Oh so you build apps/ websites?” when I explain that one of the things Cafiend does is user experience design.Â
So, let me summarise this -Â
User Experience Design encompasses multiple fields, multiple dimensions, and multiple senses. It is at once everything and nothing. It is how we shape the world to make it a friendlier place, while making sure that none of it is intrusive or jarring. User Experience Design is all about you, the user, and how a product interacts with you. It is human-centric design.Â
And that, my dears, is what Cafiend provides.Â