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How to get customers to post positive reviews and is it unethical?

Let me begin by asking a simple question. How many of you who have shopped for products or services online, and are satisfied with the product/service, gone back to the website from where you have bought it and left a positive review?

I am sure that not even 1% of the satisfied users would be going back to leave genuine positive reviews.

And, on the contrary, if the product/service is disappointing, how many of the buyers would go and post a negative review? Definitely it will be a much higher percentage than those who are expected to leave a positive review.

Now, the question is what shall the online business do in order to save its reputation online since the number of negative reviews would surely be far more than the positive ones. Shall it not adopt a proactive approach to ask the satisfied customers to post their happy reviews? If yes, then it will require approaching them through email, phone, Whatsapp or any other communication method. And, if and when such a method is adopted, is it unethical?

Do the negative reviews make a company illegitimate, or a scam? Simple answer is NO. There is a lot more to it than a simplistic assumption that the company is bad.

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Which Factors Have Fuelled Growth of Online Travel Bookings?

The use of ecommerce in civil aviation has been a boon for the industry as also for the people since it is all convenience of booking ticket on own. There have been a couple of important related technological developments which have made this growth even faster.  While ecommerce technologies have ensured that the payments and deliveries are made in the utmost safe and secure manner and the consumer is protected against any untoward incident of hacking or theft, there have been certain other developments which have added the fuel to the fire of growth.

The first development has been the level of internet penetration among the population. This has increased many folds in the last two decades globally, which has made access to internet a reality for millions of people.

The access to internet is not sufficient for ecommerce to flourish. The people also need to have the devices which allow operation of the internet. So, it is not just the wired broadband connections linked to laptops or desktops, but the wireless connections right in our mobiles which has contributed a lot this effort. The ushering in of the 3 G, 4G and now the 5G in the mobiles has given a massive fillip to this industry.

The third important factor has been the ability of the companies running ecommerce businesses to develop those ways and means which makes it possible to showcase their products to the customers with good experience. These have been the web technologies, such as the responsive feature, and the mobile applications. These have been pretty good platforms to use for the ecommerce businesses.

One additional factor which has led to the surge in e-shopping in general and travel in particular, is the rising prosperity levels of the people. Due to this, vacations have been a product of need rather than of luxury.  Therefore, people are taking to traveling more than ever before. The rising number of the aviation passengers every year indicates this fact.

While speaking of the travel business, travel industry has been one among the first to embrace the ecommerce and provide flight tickets online. The airlines and the agencies both made use of this opportunity to garner more customers. The factor of localization which agencies had in their favor till the advent of online commerce was gone to a good extent. And the people could book directly from the websites of the airlines, rather than approaching the agencies. This led to a realignment of the commission structure between the agencies and the airlines. The percentage of commission that was previously paid to agencies was decreased by the airlines.

However, there was one key factor in favor of the agencies. This was that of their hold over different product lines, such as the hotels, vacation packages, bus tickets, rail tickets, car rentals and cruises. Many airlines also began diversifying into these lines of businesses to give a competition to the airlines, but it is still the agencies which hold a major sway over these. Airlines tend to focus on their key business of flights and matters related to its operations and ticketing. Agencies do not have to worry about the non-ticketing aspects of the business.

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US Airlines Want Ban On Foreign Airlines Using the Russian Airspace

The Ukraine War has affected the world in multiple ways. The aviation sector is already in a tizzy as sanctions on Russia by the West have prohibited airlines from flying to each other’s destinations. The countries which have hitherto remained neutral and are good friends with both the sides have got into an advantageous situation, at the cost of the US airlines which have been prohibited from flying to Russia or using its airspace.

So, for passengers who want to fly to or from the US from various destinations in Asia, the use of Russian airspace, particularly the one which from over the Arctic and is the shortest route, is proving to be a blessing in disguise. Carriers like Air India and Emirates have been making use of this route to offer much cheaper tickets to the passengers since there is little or no competition to them from the US airlines, thanks to the sanctions imposed on flying over the Russian airspace.

Since the US airlines are feeling the heat of sanctions and they are fast losing the ground to these carriers which are effectively using the Russian airspace, they have started lobbying against these airlines in the Capitol Hill. They have been seeking similar harsh restrictions to be imposed on these carriers.  Specifically, they want all those foreign carriers barred from landing, transiting or departing from US airports if they make use of the Russian airspace.

It is interesting to note that in the wake of altered flight plans, the US airlines have been forced to take the longer routes. This has led to situations where there have been fuel shortages on planes and they have landed in an intermediary stop. The airlines have also been forced to take a decision on reducing the passenger and cargo load to conserve the fuel for completing the journey. This has reduced their revenues and affected their competitiveness vis-à-vis these carriers.

Whether the action is likely or not?

Analysts believe that the US administration is not likely to heed to these demands since it would damage the bilateral and multi-lateral relations with those countries and would do incalculable damage to the reputation of the US. US would not like to lose important geo-strategic partners like India in this region by taking action against its airline companies.

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How Aviation Infrastructure and Domestic Flights Led to Growth and Development of American Economy?

It is said that aviation infrastructure has played a major role in the development and growth of United States as an economic power. The growth of aviation has led to speeding up of the economic growth as it has facilitated quick movement of people and goods.

At present, there are about 20000 airports in USA, with about 5200 public airports and 14800 private ones. These are perhaps the largest number of airports in any one country of the world.  Out of the public airports, these are the ones used for flying on the domestic and the international sectors. The ones for domestic flights also include the municipal and the regional airports. With such a vast network of airports, there is no doubt that every nook and corner of the country is well connected.

In addition to the airport infrastructure, there are a good number of airline companies which provide excellent connectivity. You shall be able to find direct flight connectivity between most of the cities. While the national carriers do cater to most of the destinations, there are also charter airlines which help in providing last mile connectivity many far flung destinations.

You can have the domestic flight deals on the low cost carriers as also on the full service carriers. While LCCs can give the lowest fares, it is the full service carriers which offer more comfort during the flight. Spirit, Frontier and Southwest airlines are examples of low cost carriers, which are also called the budget carriers because these have economy class seating. However, the American, United and Delta airlines are examples of three full-service carriers which have three or four classes of seating, with varying degrees of comfort levels and amenities.  These airlines together have thousands of airplanes in their fleet. The demand factor has also fed the manufacturing industry of the airplane.

The flight booking experience for the passengers is also varied. This service is provided both by the airline companies as well as by the many travel agencies. Further, these can be booked online on the website or mobile applications of the airline or the agencies, or it can even be booked by approaching the counter of the airline or agency. The online air ticket booking channel is the most commonly used nowadays, though the offline channels are also still being used. You will find that the many people still prefer to book over a phone call as well. The online channel has made this service available to all. It has helped the industry to be more competitive as the passengers now have multiple sources to compare the fares at their fingertips.

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American Airlines Baggage Fees

American Airlines has 1st and 2nd bags chargeable for most routes on the Basic Economy and Main Cabin fare tickets. However,  the 1st and 2nd check-in bags are free for Premium Economy, Business Class and First Class ticketed passengers on all routes.

Let us look at what these charges are:

1st bag is chargeable at $30 for Main Cabin ticket holders in four situations, when : - Within and between U.S., Canada, Puerto Rico and U.S. Virgin Islands - Between Mexico, Caribbean (excluding Cuba / Haiti), Central America (excluding Panama) and U.S., Puerto Rico, U.S. Virgin Islands, Canada Or between Mexico, Caribbean (excluding Cuba / Haiti), and Central America (excluding Panama) - From U.S., Puerto Rico, U.S. Virgin Islands, Canada, Mexico and the Caribbean (excluding Haiti) to Cuba - Between U.S., Puerto Rico, U.S. Virgin Islands, Canada, Mexico, Caribbean (including Haiti), Central America (excluding Panama) and Guyana, Suriname

1st bag is also chargeable for most of the routes in Basic Economy except in the following two situations where it is not charged for- - When flights are between Israel and U.S., Puerto Rico, U.S. Virgin Islands, Canada, Mexico, Caribbean (including Haiti), Central America, South America - When flights are to or from India, China, Japan, South Korea, Hong Kong, Australia and New Zealand

The 2nd Check in bag is also chargeable for Basic Economy and Main Cabin, and is more expensive than the charge of the 1st bag. Most of the time it is in excess of $100 per bag. 

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The blog is about all information related to flights and airlines. Companies offering cheap flights fares have been reviews as well.

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Airlines Offering Student Discounts and Higher Allowances

Airlines always want that students shall try their cabin experiences. By making a mark in the minds of the youth, the airlines plan to develop loyal customers right from the very beginning. To this end, the first profile these students and set up their privileges as well as set up terms and conditions for using these benefits. Generally, the benefits are of two types- discount in fares and higher baggage allowance. Higher student baggage allowances are given because the students need to carry mo

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Why Booking Flights at Last Minute is a Bad Idea?

Internet provides one of the best means of finding the cheapest fares and best airline deals. The sheer number of resources that are available online for the purpose of searching the best fares far…

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‘Green’ Airlines Tickets and Customer Perception

The blog is about all information related to flights and airlines. Companies offering cheap flights fares have been reviews as well.

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What New Distribution Capability is Not?

New Distribution Capability promises benefits for the customers, agencies and airlines. It is a way of presenting all that information which the airlines are able to produce and show on their websi…

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The Need for New Distribution Capability

The New Distribution Capability or the NDC is an improvement over the previous distribution which essentially established the relation between the airline and the travel agent. With NDC, this relat…

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There is a whole lot of research and innovation effort in the aviation fuel sector taking place in order to address the concerns of environmental degradation in many ways, one of which is Global Wa…

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Be Prepared for the Next Gen Aviation

The blog is about all information related to flights and airlines. Companies offering cheap flights fares have been reviews as well.

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Environment degradation of past many years is now showing adverse effects with impunity. Scientists have been working for developing eco-friendly sustainable technologies which will replace the env…

ZERO emissions passenger aircraft based on liquid hydrogen fuel propulsion system is a distinct reality now. The progress achieved in mastering the technology makes it possible to have one airplane running on this fuel by 2035. 

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Pregnant Women Carriage Policies of US Airlines

The blog is about all information related to flights and airlines. Companies offering cheap flights fares have been reviews as well.

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Delivering Senior Travel Benefits Through Deals and Policies

Do airlines offer flight deals for the senior passengers out of courtesy and consideration for their age, or, is it a matter of marketing strategy? While airlines, just like any other business, are…

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Why Look For Open Jaw Flights For Best Fares?

The blog is about all information related to flights and airlines. Companies offering cheap flights fares have been reviews as well.