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REBOOTING FIXES MANY PROBLEMS A lot of today’s service issues are print or scan related. In most cases the problem is not caused by the hardware which is your copier/MFP. A quick way to check this is to reboot your copier/MFP and reboot your PC. If the problem persists the first phone call should go to your IT person who c... http://austincopierrepairservice.com/rebooting-fixes-many-problems/

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REBOOTING FIXES MANY PROBLEMS

A lot of today’s service issues are print or scan related. In most cases the problem is not caused by the hardware which is your copier/MFP. A quick way to check this is to reboot your copier/MFP and reboot your PC. If the problem persists the first phone call should go to your IT person who can remote in and see where the network conflict is. It could be a corrupted file in the que which needs purged.

Let me define rebooting a copier. It’s more than heating the on/off button on the control panel. That’s usually not the real on/off button. Begin by turning that one off but then turn off the real on/off button which looks like a light switch. It may inside the cover where the toner goes or it could be on the outside of the copier.

Turn it off at the main switch and wait about ten seconds before turning it back on. If there’s still a print scan issue after rebooting the MFP and your PC then call your IT person or call us. We have a lot of experience with those sorts of issues. Unfortunately, when an IT person is stumped they will often go back to blaming to copier. 70% of the time they are wrong based on our experience.

We go on those calls and we usually end up fixing the problem for the IT person. Many IT people have limited experience with print scan issues. Call us if you ever find yourself in that situation. Also, rebooting can fix other issues as well. For example, you put originals in the document feed and nothing happens. That means the copier is confused. Rebooting will almost always fix that.

LINES ON THE COPIES OR SCANS A common service call is someone getting lines on the copies or when they scan. This is something you can easily fix yourself. When you lift the automatic document feed up out of the way you will see two pieces of glass. A large one for book copying and a long thin piece of glass next to it... http://austincopierrepairservice.com/lines-copies-scans/

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LINES ON THE COPIES OR SCANS

A common service call is someone getting lines on the copies or when they scan. This is something you can easily fix yourself. When you lift the automatic document feed up out of the way you will see two pieces of glass. A large one for book copying and a long thin piece of glass next to it.

Take the copy with lines and put it on the large piece of glass face up.

Follow the lines with your eyes to the long thin piece of glass on the side. That’s where the hidden dirt is. Clean that with glass cleaner and a paper towel. You may have to rub it well but that often will fix the problem.

If you still have lines after cleaning the slit glass than you need a service call. However, if you get the lines on copies but not prints then it probably is a dirty slit glass so you may want to clean it a second time a little more firmly.

SOME TIPS TO HELP YOUR COPIER First of all, if you hate the copier it may be the servicing agent. Try a different company and see if things improve. If you have a maintenance agreement read the fine print and see when you can get out of it without paying a penalty. It your copier is having a funky day try turning it off at ... http://austincopierrepairservice.com/some-tips-to-help-your-copier/

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SOME TIPS TO HELP YOUR COPIER

First of all, if you hate the copier it may be the servicing agent. Try a different company and see if things improve. If you have a maintenance agreement read the fine print and see when you can get out of it without paying a penalty.

It your copier is having a funky day try turning it off at the main on/off switch. That’s not the one on the control panel. Turn that one off first band then look for the main on/off switch which may be inside the front cover or on the outside of the copier about half way down. Turn it off and wait about 10 seconds before turning it back on.

I would put a commercial grade surge protector on the copier. Storms and electrical problems are getting extreme. Stores don’t sell the kind I’m talking about so call us and I’ll suggest a few brands to you. We carry the SmartPower line which is one of the better ones. We sell them at a discount.

The final thing is try to stick with the same brand of toner. If you’ve switched to generic stick with that brand. You can mix generic with OEM toner but you shouldn’t mix generic with generic. That can mess us the drum or developer and cost you money. On new copiers stick with the OEM toner for a few years. It takes the generic guys a couple of years to come up with one that won’t hurt the copier. It you have questions on anything mentioned in this blog give us a call.

WHAT KIND OF SURGE PROTECTOR SHOULD I USE We always provide a surge protector with the copiers we sell because most people think a power strip is a surge protector. It’s not. It’s easy to confuse the two and I’ve done so myself. We go to a box stores to buy a PC or something and see the section with power strips and power protectors a... http://austincopierrepairservice.com/what-kind-of-surge-protector-should-i-use/

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WHAT KIND OF SURGE PROTECTOR SHOULD I USE

We always provide a surge protector with the copiers we sell because most people think a power strip is a surge protector. It’s not. It’s easy to confuse the two and I’ve done so myself. We go to a box stores to buy a PC or something and see the section with power strips and power protectors and buy something on sale thinking we’re covered. Well those of us in Texas know some of these storms can get kind of crazy. In fact, we sometimes get service calls after a storm and the business lost a piece of equipment because of lightning, even though the equipment was on a power protection device of some kind.

I took the time to get educated on this matter. I assumed all surge protectors were the same. The more I investigated this I started to realize there are differences and the differences are often confusing and hard to explain. However, I eventually connected with the right people who sold several lines of surge protectors. They explained the different brands and what the differences were.

They are all good and better than nothing but my current favorite is made by a company named Smart Power. These high end surge protectors can’t be found in a store. They are usually resold by the same people who sell copiers because they are pretty sophisticated. Even though they can cost around a $100 if they save a copier/MFP that cost between $5,000 and $10,000 it’s probably worth it. It isn’t just thunder storms that take out equipment. It can be power surges or power fluctuations caused by nearby construction or grid problems.

Feel free to call us if you have any questions but I would put some kind of surge protector on your copier even if it’s a cheap one.

WHEN TO BUY GENERIC TONER A good rule of thumb is to use it on older copiers. The older the copier, the more time the generic toner manufacturers have had to perfect their product. The newer the copier is, the better to use OEM toner. Now there are exceptions to everything so if you want to change from OEM to generic b... http://austincopierrepairservice.com/when-to-buy-generic-toner/

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WHEN TO BUY GENERIC TONER

A good rule of thumb is to use it on older copiers. The older the copier, the more time the generic toner manufacturers have had to perfect their product. The newer the copier is, the better to use OEM toner. Now there are exceptions to everything so if you want to change from OEM to generic buy it from the company that services your copier. That way if the change in toner messes up the copier you can hold them accountable. Plus, they probably know from experience which is the best generic brands to use.

If you are buying generic toner on your own be careful of buying on the internet because you won’t know what brand you are getting. Not all generic toners are equal. Some generic toner companies really have good quality control but not all. Plus, you should not mix generic brands. That could mess up your print quality. It is okay to put generic in if you’ve been using OEM but if you buy generic toners and don’t pay attention to the brands you could create problems. Again, you won’t have that problem if you are buying locally because they probably only buy one or two brands that their service department approves of.

In summary, if you have a print quality problem right after you add a new cartridge of toner it may be the toner and not the machine. Also, the advice above is for copier oriented MFPs. The HP world is another matter which I won’t go into now. There are different suggestions for that which I’ll address later.

HOW TO GET RID OF A LINE ON THE COPIES Many times people call in for service because they are getting lines on the copies or scans. Here are some tips to save money. You may have a dirty slit glass and here’s what to do. Is the line just on the copies or does it show up on the prints as well? If it’s just on copies and scans then y... http://austincopierrepairservice.com/how-to-get-rid-of-a-line-on-the-copies/

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HOW TO GET RID OF A LINE ON THE COPIES

Many times people call in for service because they are getting lines on the copies or scans. Here are some tips to save money. You may have a dirty slit glass and here’s what to do.

Is the line just on the copies or does it show up on the prints as well? If it’s just on copies and scans then you should clean the slit glass. Lift up the document feed and you will see two pieces of glass. The first is a large one for book copying. Not that one! Look for the long thin pencil shaped glass. That is the one!

The naked eye can not always see the dirt on the slit glass so take the copy with the line and lay it on the big piece of glass face up. Then follow the line with your eye to the thin slit glass and you’ll see what part of the slit glass needs cleaned. I say that because people often say they cleaned the slit glass and still have a line.

It that’s the case, use glass cleaner and a rag and focus on the area I just mentioned and don’t be afraid to rub. There’s probably some dirt or ink there you just can’t see it. If the line persists, then you need to call for service because the source of the problem is something different.

#lines on copy #maintenance

USING GENERIC TONERS Don’t mix generic toners. A lot of people with used copiers don’t have a maintenance agreement which usually includes toner in the lease. So they go to the internet and buy the cheapest toner available for their model. This is okay but there are a few rules to follow. First, it is okay to mix a g... http://austincopierrepairservice.com/using-generic-toners/

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USING GENERIC TONERS

Don’t mix generic toners. A lot of people with used copiers don’t have a maintenance agreement which usually includes toner in the lease. So they go to the internet and buy the cheapest toner available for their model. This is okay but there are a few rules to follow.

First, it is okay to mix a generic toner with the OEM toner inside. If you don’t know what toner is inside then you have a little bit of a problem. The safest thing would be to put an OEM toner in next time. Then after that you can start using a generic toner. Hopefully, it’s a quality generic toner that won’t hurt the print quality. If it does, then you have to place a service call and you didn’t save any money.

If you do find a good generic toner that doesn’t lessen the print quality on your copier than stick with that brand. Different generic brands shouldn’t be mixed. Hopefully, the person on the internet will identify the brand for you so you don’t take that risk. You also need to know how fresh it is. Surplus toner that sat in hot warehouse for two years may have caked up inside so make sure there’s some kind of return policy if you get some bad stuff.

Finally, not all generic toners are equal in quality. They should be but they are not. Our service department sticks to certain generic brands for certain models. Also, there are some models that should never use generic toner. It’s hard for the end user to know all these details so if you are unsure give us a call and we will try to help.

SCANNING PROBLEMS A very common service call these days is for scanning issues. However, in most cases the problem is with the network or pc settings or even the email. People don’t like hearing this but is rarely the hardware causing the problem. One quick way to check that is reboot both the copier/MFP and the P... http://austincopierrepairservice.com/scanning-problems/

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SCANNING PROBLEMS

A very common service call these days is for scanning issues. However, in most cases the problem is with the network or pc settings or even the email. People don’t like hearing this but is rarely the hardware causing the problem. One quick way to check that is reboot both the copier/MFP and the PC. You need to turn off the main power switch on the copier; not just the on/off button on the control panel.

If that doesn’t fix it you should contact your computer or IT person. I realize that may cost you money but they can usually remote in and diagnose the problem and there might not be a charge. You might even have a contract with the person already. Most IT people can diagnose these kind of problems but not all. We have met a variety of competence levels from people who carry the title of “IT”.

If they can’t fix it and you call a copier company keep in mind that IT support is outside the scope of a traditional break/fix maintenance agreement which means you’ll get billed anyway. If the copier tech does come out and is unsuccessful they at least have access to the manufacturers tech support which should help.

If it is determined that it isn’t the copier causing the scanning problem then maybe it’s time to find a new IT person or get one if you’re trying to do it yourself. I understand your frustration with scanning problems but the above discussion is based on years of experience handling these sorts of calls.

#scanning #troubleshooting

SAVE MONEY WITH ACCOUNT CODES Many people complain about the high costs associated with color printing. The solution is to put some account codes in the copier control panel. Most people don’t even know about these. You may need our help setting it up but essentially it means people have to put it in a pin before they have a... http://austincopierrepairservice.com/save-money-account-codes/

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SAVE MONEY WITH ACCOUNT CODES

Many people complain about the high costs associated with color printing. The solution is to put some account codes in the copier control panel. Most people don’t even know about these. You may need our help setting it up but essentially it means people have to put it in a pin before they have access to the copier or MFP. This also gives you a way to monitor usage for each employee.

Some copiers even allow you to limit who can make color prints or copies. This would be controlled at the server/PC level. Your IT person can set this up. You can contact us and we can steer the IT person in the right direction on how to do it. Setting up account codes at the control panel is the simplest though. Nobody can get a copy without entering their 5 digit code.

Some law firms want more than 5 digits. Newer copiers allow up to 8 digits. Again, if you are interested in exploring this option call us and we can coach you. We would need to know your make and model first.

Account codes are very popular at churches where there are volunteers and church members who can access the copier after hours. You don’t want some soccer coach printing out the season’s schedule on your copier. Other businesses, like the law firm mentioned previously, need account codes for billing purposes.

#account codes #color printing

TONER CAN MESS UP YOUR COPIER Here is the cardinal rule for toner. You can mix generic toner with OEM toner but you can create copy/print quality problems if you mix generics. That’s because generic toner companies base their engineering on OEM toner. In other words, if you put in a generic brand that’s different than the gen... http://austincopierrepairservice.com/toner-can-mess-copier/

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TONER CAN MESS UP YOUR COPIER

Here is the cardinal rule for toner. You can mix generic toner with OEM toner but you can create copy/print quality problems if you mix generics. That’s because generic toner companies base their engineering on OEM toner. In other words, if you put in a generic brand that’s different than the generic already in there you can have a service call to deal with. If you ever have a used copier or printer and aren’t sure what kind of toner is inside buy one cartridge of the higher priced OEM toner before switching to a good generic brand.

However, there are exceptions to the above. For example, historically Sharp copiers have not done well with generic toners and a user should stick with OEM. If you’re not sure about your make and model call us and we’ll find out. Our technicians have worked on a variety of brands over the years.

When bad toner causes print quality problems it can be expensive repair. Not only does the toner need to be vacuumed out but the developer needs to be replaced and some developers are expensive. If things were going fine until you added a generic toner you can bet it was the toner that caused the problem Unfortunately, it takes a technician to get the toner out at that point because it has already worked it’s way into the copier or printer.

The same goes for printers. You especially have to careful on color copiers or printers. However, with printers using rebuilt cartridges adds another variable. Since it is a rebuilt it may something other than the toner such as a drum cleaning blade malfunctioning. Most vendors will trade it out if you call. However, it the toner spill or whatever is now inside the printer you have a problem which will often require a tech.

#copier service complaints

SOME TIPS WHEN SHOPPING FOR SERVICE Here are a few questions when you are calling around for service on your copier or printer. First, ask when the person can be there and how much the hourly rate is. You may also discuss partial hours in case the tech is only there fifteen minutes instead of one hour. Most people ask the above q... http://austincopierrepairservice.com/tips-shopping-service/

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SOME TIPS WHEN SHOPPING FOR SERVICE

Here are a few questions when you are calling around for service on your copier or printer. First, ask when the person can be there and how much the hourly rate is. You may also discuss partial hours in case the tech is only there fifteen minutes instead of one hour.

Most people ask the above questions. However, what they don’t ask is, “What is the warranty on the service call?” You should expect 30 days if the call back is related to the previous work and not a totally new problem. If you have a really old copier the service company may say there is no warranty. This would be the case on something so old and neglected that fixing one thing may expose other problems. An example of this would be someone bringing a copier out of storage after a year or two and then wanting it worked on.

Another thing to ask about is labor charges when there is a call back to install a part. In other words; if the tech was there 30 minutes to discover the cause of the problem and look up the part numbers and then comes back in two days to install the parts is that one or two labor charges? You need to clarify that.

If total time for the two calls is one hour we tend to just charge one hour. However, if the part being installed on the call back is time consuming a longer time may be quoted such as 30 minutes for the initial call being added to 60 minutes on the return visit. That is normal in our industry.

However, I am aware of some companies that have a high hourly rate so ask before you commit. The final question I would ask is, “Does the company have experience with this model”. Many companies work on all brands and that usually works out okay but if you have a large console type copier or a really old one you better make sure you’re dealing with someone with experience on your model.

WHAT IS THE WARRANTY ON THAT SERVICE CALL An often overlooked point is the warranty on the service call. Insist on a 30 day warranty. In all fairness, this should be limited to the work that was done. An older copier, like an older car, can have multiple problems. So be clear about what warranty there is on the service call before the... http://austincopierrepairservice.com/warranty-service-call/

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WHAT IS THE WARRANTY ON THAT SERVICE CALL

An often overlooked point is the warranty on the service call. Insist on a 30 day warranty. In all fairness, this should be limited to the work that was done. An older copier, like an older car, can have multiple problems. So be clear about what warranty there is on the service call before the tech leaves. If there is confusion, write it out on the invoice.

Most service companies are very honest and will honor callbacks if it truly is their fault. After all, they want a long term relationship. The warranty though gives you some options. For example, some calls are better handled by the manufacturer as opposed to an independent servicing company. A complicated electronic problem would be an example of this.

However, manufacturers are an expensive option and don’t always have prompt service. So another idea would be to simply ask the servicing company if they have a lot of experience on your brand and model number. If they don’t, ask for a referral.

Another red flag is if you are given a really high service estimate. If you don’t know the servicing company well you better get a second estimate. A more experienced tech on your particular model will see all the options including less expensive solutions.

If you are budget minded you should look for a servicing company who is of the same mindset. We often suggest rebuilt parts on really old copiers. We also make customers aware of board exchange options. Replacing a board in a copier is expensive. Doing a board exchange instead usually cuts the bill in half. For advice on any of these matters give us a call.

BEFORE YOU SHOOT THAT COPIER My how things have changed. In the past a typical copier service call would be paper jams or bad copy quality. Now, a typical call is, “ it won’t scan!” Just know that 9 out of 10 times it is the network or email provider creating the problem; not the copier. People hate hearing this becau... http://austincopierrepairservice.com/shoot-copier/

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BEFORE YOU SHOOT THAT COPIER

My how things have changed. In the past a typical copier service call would be

paper jams or bad copy quality. Now, a typical call is, “ it won’t scan!” Just know

that 9 out of 10 times it is the network or email provider creating the problem;

not the copier.

People hate hearing this because if it is the copier there may be a quick fix.

However, if you’ve ever dealt with IT people you know it can get expensive when

they investigate scanning problems. Plus, our experience has been that many IT

people can’t figure it out anyway. I think this is because most IT people are self

trained.

Don’t misunderstand that last statement. We’ve met some really good IT

people out there. However, the mediocre ones will blame it on the copier out of

frustration. My techs point out to the IT people or customer that if some people

can scan and others can’t than the problem isn’t the copier since it scans to at

least one person. Sometimes the tech will connect their laptop to check scanning

and show the customer that the hardware scans.

Some people can scan to Folder but not Email and get mad at the copier. Again,

scanning to Folder proves that the copier can scan and the inability to scan

to email isn’t because of the hardware (copier). It involves settings that your

computer or IT person must activate.

I hope this has been helpful. I just wanted to comment on this new reality where

scanning issues have become the dominant problem. It would be like getting

mad at your fax machine when it is the incoming phone line that’s creating the

problem.

#copier repair #copier service

GOT LINES?? A common problem with copiers is lines or streaks. In a lot of cases there is a quick and easy fix. You should clean the ‘slit glass’ before calling service. Here’s how to do that. Lift the document feed up and out of the way. You will see a large sheet of glass which is used for book ... http://austincopierrepairservice.com/got-lines/

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GOT LINES??

A common problem with copiers is lines or streaks. In a lot of cases there is a quick and easy fix. You should clean the ‘slit glass’ before calling service. Here’s how to do that.

Lift the document feed up and out of the way. You will see a large sheet of glass which is used for book copying. This is not the slit glass. To the side of this will be a long thin sheet of glass. This is the slit glass! This is where the originals make contact with the copier when they’re scanned through the document feed and this is where the dirt accumulates, even if you can’t see it with the naked eye.

Get some glass cleaner and a cloth and clean the slit glass really well. In most cases this will eliminate the lines or streaks if you are getting them when scanning. A good way to confirm this is that streaks don’t show up on prints; only on scans.

If the lines or streaks are still there call us because a technician will be needed and the cause could be a variety of things many of which are not that expensive.

#copier repair #scanner #scanner repair #scanning

AN EASY WAY TO FIX YOUR COPIER Here’s the first hint; what do you do when your PC acts weird? The second hint is; what do you do when your cell phone acts up? And the answer is…………..You turn it off and then On! Do the same thing with your copier but follow this regimen. Turn off copier from the control pa... http://austincopierrepairservice.com/easy-way-fix-copier/

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AN EASY WAY TO FIX YOUR COPIER

Here’s the first hint; what do you do when your PC acts weird? The second hint is; what do you do when your cell phone acts up?

And the answer is…………..You turn it off and then On!

Do the same thing with your copier but follow this regimen.

Turn off copier from the control panel.

Turn off copier from the main on/off switch which is down below somewhere or inside the front door to the copier.

Turn copier on from the main power on/off switch.

This will bring everything back to normal unless the copier requires a service technician to clear the code or whatever. This is also a great way to figure out a scanning problem. Here is the protocol for that.

Follow the procedure described above for turning the copier off and then on. Do the same with your PC. If there is still a scanning issue call a computer or IT person. It is unlikely that the copier is causing the problem.

Hope this helps. If not, call us and we can either troubleshoot with you over the phone or come out.

#copier repair tips #copier service austin #how to fix a copier

PICKING THE CORRECT SURGE PROTECTOR Last week I talked about the importance of using a surge protector and how it will save you one or two service calls over the life of the copier. Fluctuations in electricity or surges can confuse the electronics of the copier and throw a Code. Sometimes you can simply turn the copier off and u... http://austincopierrepairservice.com/picking-correct-surge-protector/

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PICKING THE CORRECT SURGE PROTECTOR

Last week I talked about the importance of using a surge protector and how it will save you one or two service calls over the life of the copier. Fluctuations in electricity or surges can confuse the electronics of the copier and throw a Code. Sometimes you can simply turn the copier off and unplug it and turn it back on and everything resets. If not, you will need service. Hopefully, it’s not a board problem.

What to look for in a surge protector. First make sure it also has ports for the Data Lines which use Cat 5 cables and RJ 45 Cables. You will also need ports for the fax and phone lines. I’ve seen copiers in the past that had the copier on a surge but then a lightning storm came through and it was the unprotected fax line that took out an expensive board in the copier. Anything attached to the copier needs to be surge protected.

Make sure you size the surge protector to the size of the copier. A smaller copier or printer does not need a real expensive surge protector. However, a large office copier/MFP does. If it does 11 x 17 prints you will need the large surge protector. If the copier doesn’t do 11 x 17 a smaller surge protector should be okay.

If you have any questions about which one is best call us. We just need to know what model copier you have.

#copier repair #surge protector

Less Service Calls with Surge Protectors One of the best preventive measures for your copier and other important office equipment is the use of a quality surge protector. Many people confuse the fancy power strip they buy at a store with a true surge protector. A power strip is not one! I’ve yet to see a store bought power strip type... http://austincopierrepairservice.com/less-service-calls-surge-protectors/

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Less Service Calls with Surge Protectors

One of the best preventive measures for your copier and other important office equipment is the use of a quality surge protector. Many people confuse the fancy power strip they buy at a store with a true surge protector. A power strip is not one! I’ve yet to see a store bought power strip type surge protector be equal to a commercial grade surge protector.

In the old days it didn’t matter much because copiers were analog and could be very forgiving. However, today copiers and MFPs are Digital and much more sophisticated. This means they require steady clean electricity. A fluctuation in power can throw a code causing you to spend money on a service call. An actual power surge could wipe out an expensive board. This isn’t going to change because everything is getting more sophisticated and connected. It’s like cars in the old days when they were simpler and we could even do our own work on them. Nowadays cars are more electronic and computerized and we can’t do our own work. Cars today are less forgiving because they are so sophisticated and require that everything run clean.

So the bottom line of this blog is that you should protect your investment in office equipment with a commercial grade surge protector. Sometimes this can be a little bewildering though because there are so many choices. For example, I supplied a picture of one of the ones we use, SmartPower. However, there’s six flavors of it; 15 amp, 20 amp, etc. Plus some of the pricier ones offer displays which we find unnecessary.

If you ever need advice on which one to pick out call us at 512-947-1734. Studies have shown that a good surge protector will eliminate one to two service calls over the life of the copier.

#copier repair #copier service calls

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