What is the cost of operating GCCs in India? How have the costs across People, Infrastructure, Travel, Vendor, and Regulations fared in the last year? This operations cost benchmarking analysis gives a glimpse of operating global centers in India.
Global Capability Centers (GCCs) have been around in India for decades now. However, over the last few years, their DNA has undergone a major overhaul. While GCCs were set up as mere cost arbitrage centres for global companies, they have now transformed to become strategic technology hubs. And in many cases, these GCCs are the largest development centres besides headquarters. Conducive factors such as access to Asia, adaptive and diverse culture, data-rich economy, access to skilled talent, nano markets with varied social classes, etc., have made this transformation of GCCs in India a reality. However, the cost of operating a centre has undergone a sea change over the years, putting the Finance and Operations leaders in a dilemma to enable the evolution of India centres into strategic assets yet keep the costs in check.