dannyhale. @dannyhalee - Tumblr Blog

Impressions and pictures required with the SmileDirectClub impression kit!

Just the beginning !

So I decided to post about my experience with SmileDirectClub. I am just starting off and will update as I go. I will be posting pictures and videos along with posts. I read a ton of reviews and watched a bunch of videos. I have also posted multiple times in a group on Facebook asking questions I had to get answers direct from customers. While they do have a lot of bad reviews for customer service wise, I didn't really find any bad reviews on the actual product. I had some people complaining about the refinement stage. Most people aren't happy about it. However in my eyes it's normal. With actual metal braces people are given a time span. Sometimes they go beyond that time span. That's what the refinement process is. Refinement does not cost extra either After much debate I decided to go ahead and order. 6/16/17 - ordered retake kit 6/17/17- my tracking showed FedEx delivered it outside. I couldn't find it and called FedEx. They advised me they delivered to the wrong address. I called SmileDirectClub and within 5 minutes I had a new kit being ready to get sent out. They also said they'd send a second kit just incase. 6/19/17 - new kits were shipped out! 6/21/17 - got my kits in the mail 6/22/17 - I did my impressions this day. I worked the whole day before and didn't have time too. As for the impressions I found it pretty easy. I watched a ton of videos before hand though. There's also an instruction booklet with the kit. I mailed back today as well. Once my pics were uploaded they got approved fast. Also I filled out the health history they require online. So that's pretty much where I'm at today. I'm hoping these impressions get approved. I will keep everyone updated. I kept the tracking number for the return label of my impression kit so I'll let everyone know when it's actually delivered back to SmileDirectClub. Let's pray for a fast turnaround!

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