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@duchessconsummer-blog
How much do you charge?
How much do you charge?
I am often asked that in my own business, “How much do you charge?”
But I need more information. I need to know what YOU want to achieve for your business. Only once I have had that discussion with you can I give you some suggestions as to costs. THEN I can work to a set fee.
I was struck today by this heartfelt post on one of my local Facebook groups.
http://www.customcakescrewe.co.uk/
This…
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Never underestimate the power of social media to build or topple your business.
Never underestimate the power of social media to build or topple your business.
So back in the day, residents would talk to neighbours and rely on their local newspaper to keep them up to date with what was going on in the area. Not so today, most villages, towns, cities in the UK and presumably around the world, have local news social media accounts. Often run by volunteers on Face Book.
The beautiful town I live in has a population of approx 8,000 and growing. Our local…
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Making a complaint that gets results
Making a complaint about hairspray
Not everything is about the big things in life. Complaints for any company need to be assessed and monitored, what starts off small and seems of no consequence can quickly grow and be a major issue.
Why as a business, having a plan to manage complaints is important. It may seem initially as trivial, but it can lead to insights to your operations as a whole and prevent issues escalating into…
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So what is that telemarketing stuff your business does?
So what is that telemarketing stuff your business does?
I sometimes hear people say, “oh, telesales? *snigger* we have a young girl in the office who does all ours for the business”. Really? I smile, so hows that working out for you? At Real Business Development we dont do ‘Telesales’. We offer a real return on our clients investment in us. A recent appointment, with a Global Luxury car maker, traditionally VERY difficult to get through to any…
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How big brands handle complaints
How big brands handle complaints
I adore Este Lauder. I have used their products for many years and spend a fair bit of money with them annually. I have a Port Wine Stain birthmark on the side of my face, not many people know that due to the excellent coverage of the products I use (probably also the way I use ’em as well, but there you go).
Not only do I like the products, but I like the ethos behind the company. Founded by a…
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Not listening destroys your credibility
Not listening destroys your credibility
Majority of complaints are down to companies/service providers ie government departments, just not listening to or understanding their clients. We all make that mistake sometimes. We get so embroiled and passionate in growing our business,making money, saving the world we forget what we are doing and ultimately who it is for.
The Client or Customer is THE most important.
Without them, you…
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The Dream Business?
Having had so much interest in this particular blog, I am reblogging it. Please share freely, important to get the message across :-)
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Consumer complaints, good and bad customer service, compensation
Consumer complaints, good and bad customer service, compensation