I think itās quite important for people to consider the role of Heaven in Good Omens as not simply a side that is, ājust as bad as Hell,ā when considering Aziraphaleās character.
Because while itās repeatedly inferred that Heaven IS just as bad as Hell in their disregard for humanity and their rigid definition of what biblical, āgood,ā is - the way in which they operate is not always inherently ābad,ā either.
Their ultimate plan for Armageddon and second coming might involve the total destruction of humanity - but in the meantime, the general notion of spreading peace and good will among the masses is a pretty difficult ideology to refute, no? If we look at the direct inspiration for the (admittedly loose/subtle) representation of Heaven in the book, it can be assumed that it is largely a stand in for capitalist Western powers (specifically the US) during the Cold War, and the intense/zealous beliefs of modern fundamentalist Christians.
Hell acts in opposition to this force as a representation of Communist powers (Russia) during the Cold War and, quite literally, Hell.
The insidious thing about all of the highly morally questionable (horrendous) things that the US has done over the last century, is that itās also done a lot of good. Heading the UN, miraculous medical development, a nation that (at least 50 years ago) was a leading force in the establishment of the Western Democratic World Order that, while certainly not perfect, was (and in some cases is) still predicated on trying to do good.
While the nebulously evil perception of ācommunism oooh scaryā from the time (and today) is not an accurate representation of communism itself, Communist dictatorships such as Russia were and are pretty objectively, well, ābad.ā Not in their totality - but given the position Russia was in economically, on the global scale itās activity was more related to competing with the US for geopolitical resources than furthering itself or its people on as wide a scale as the US was able. While fascinating academic discourse and development was occurring in Russia at the time, it was also a dictatorship, and much of the progress being made was belied by this fact.
Obviously thereās a lot more complexity that Iām not going to delve into in a good omens post - but the thing is, the US (like many other Western countries built on a history of imperialism and off the back of the slave-trade) has managed to get away with so much Bad Shit because itās also done a lot of Good Shit that it has used to cover up the Bad Shit. Thatās not to say the system doesnāt need a reboot - CLEARLY it does and it clearly did back in the Cold War, because funnily enough doing Good Shit DOESNāT erase the Bad Shit. Especially if youāre still actively doing it.
And if the, āgood shit,ā that the US and other Western nations have done might just happen to only really benefit themselves well⦠hey, at least someoneās benefitting from it, right? (Heaven and ultimate Armageddon)
But it can be hard to see the forest from the trees, and also hard to completely divorce yourself from an ideology or set of principles related to a nation that you thought was doing good, and in some ways has done good. Or at least, thatās the side of it youāve grown up with.
In the same vein, just because the Russian government was more obvious in their Bad Shit, it did not mean (and does not mean) that the average Russian citizen is inherently evil.
Similarly, one of the reasons walking away from any Christian demonisation can be difficult - is that despite all of the Bad Shit that can be interpreted from the bible and spread by Bad People using religion as their excuse⦠thereās also a lot of Good Shit. Love thy neighbour (unless they fall into a specific group of people we donāt like), Pray for the sick and injured, Do Good (whatever that means), Lead a life of discipline, Be grateful, Be kind, etc etc etc. While a lot of religions, especially those that fall under the Abrahamic umbrella, have been used as a tool for control and Bad, faith itself is not an inherently Bad thing to have.
Kind people will interpret the word of a kind God, just as cruel people will interpret the word of a cruel one.
So it can be hard, no matter all of the bad, to walk away from a religion that ALSO preaches peace and love (not matter how hypocritically). A major point of Aziraphaleās character is that while his āgrumpiness,ā is his own trait that has blossomed as a result of his time amongst humanity - so is his true, genuine kindness, divorced from Heavenās more superficial divine kindness. These facets of himself are separate from Heaven - but I think his kindness is actually something that simultaneously strengthens his faith in Heavenās purpose AND gives him the impetus to doubt it.
Aziraphale has his own sense of righteous justice (I talk about this a lot more in a different post so I wonāt get into it here), but ultimately he stands against Heaven and Hell to preserve a humanity heās come to love - for his gluttony and his greed, and his KINDNESS. But before this, why would a creature so kind want to totally question the motives of a creator and a Heavenly body that ostensibly wants the same things as him? And that, given that heās never given them a reason to, has never turned its divine wrath on him specifically?
You can rationalise why humans suffer - he does so himself, when he describes to Crowley the ābenefits,ā of social inequity being that a person born in the most dire circumstances has the most brilliant chance to prove themself! In the book itās presented a little more complexly than the show - Aziraphale isnāt necessarily saying that the suffering itself is good, but that it gives the individual suffering a good old chance to bring themselves by the bootlaces and show the world what-for!
Obviously this isnāt exactly a morally sound way to look at the world, but thatās the distanced, Heavenly perspective on it that he is able to ālogicallyā maintain so long as it isnāt in direct opposition to his own personal values - because he believes that his personal values ARE Heavenās values (by and large). Aziraphale only seriously questions Heaven when he is directly presented with either suffering (actually having to kill Adam himself, the end of the whole world, Sodom and Gomorrah, etc) or what he perceives as superfluous/overtly hypocritical (the design of the human airway, for one).
Aziraphale is kind, he is neurotic and vaguely guilty at all times, but he is also shrewd. This is why he comes to question Heaven, when confronted with both its hypocrisy and his own. You can see this in his conflict over whether to contract the Metatron or Crowley over Adamās location.
His knee-jerk reaction is to contact Heaven - not necessarily because of an all-encompassing blind faith, but because of the last dredges of hope he holds that he and Heaven are both truly working for, āgood,ā despite its ruthless nature. Which he immediately and OPENLY regrets when the Metatron comes down and disabuses him of that notion.
Itās āeasier,ā in a sense for Crowley to question both Heaven and Hell - because he hasnāt had the privilege of benefiting from Heavenās literal good graces, whereas Aziraphale HAS. But itās not only Aziraphaleās Heavenly privilege that makes him put more trust in Heaven than Crowley has in Hell (heās a demon, heās not supposed to trust anyone!), itās the fact that this Heavenly good favour has actually allowed him to do good.
As relatively unimpressive as he is at āthwarting evil,ā Aziraphale is clearly fond of using miracles to wipe away human pain (just as much as Crowley secretly is). And while Crowley is actively stopped from expressing the ābetter parts,ā (the more human, kinder parts) of himself by both Heaven AND Hell, Heaven unintentionally enables Aziraphaleās kindness - and consequently unintentionally enables his humanity, which makes it more difficult for Aziraphale to disentangle the two.
So I donāt think that Aziraphale has any blind faith in Heaven - I think that he questions, and feels guilty for questioning because Heaven as a body, while committing numerous atrocities and restricting Aziraphale somewhat in āhow,ā he is supposed to help people, has never really stopped him from helping them, either (until Armageddon). In fact, it has often āhelped,ā him, which means that Aziraphael mixes up his own nature with that of the Angel he is meant to be on Heavenās accord. I think this is true for both the book and the show, but I think that generally Book Aziraphale is more aware of the Heaven-Humanity conundrum than Show Aziraphale, at least outwardly.
anyway. Just my thoughts.