GrowInCloud

      We are a client engagement software for service small businesses and medium businesses. They can perform all essential tasks from a single platform such as appointments, invoicing, CRM, Email/SMS marketing etc. Take booking from client site and embed widgets    

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GDPR Compliant Software | CRM for Small Business

Are you a small business owner? and still using spreadsheets to store details of your clients. It is time to make a switch to a CRM software for small business. There is a misconception that CRM is only large businesses and is not required for running a small business. This is so far from the truth.  A CRM is a software that allows you to store key information about your clients in a central place. This is usually their contact details (name, address, telephone number and email address), communication, payments and interactions with customers. All this is kept in one place.

It also keeps a record of each activity; such as booked/ reschedules appointments, sales, invoices and any notes made by staff member.

Benefits of CRM for Small business

A CRM system streamlines the entire business process of managing your business and client’s data. It makes it easier for you to interact with customers, understanding their buying behaviour and update records when required. Some features of a CRM software are:

Centralised     information in one place

Scheduling

Leads/Sales

Notes/Follow     up templates

Document     Management

Invoices/Payments

Conversation     history

Email     marketing

By looking at the client interaction and their history of purchase, appointments and contact with the business. Your sales staff have a better chance of upselling to existing clients by referring to their previous interaction with your business and overcome any objections they may have about a particular issue.

 Grow in Cloud can help you perform all these roles and the good news is the software is GDPR compliant. You can be rest assured you will be holding client’s data in compliance with GDPR legislation.

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GDPR Compliant CRM for Small Business

Every business which has any business interest or clients in the EU must know by now that GDRP regulation has come into force on 25 May 2018. It gives certain rights to individuals over their data and obliges the business to respect the wishes of clients and keep them informed about the usage of their data.

If you are still unsure and need more clarity on GDPR legislation, you can read this post “IS your business ready for GDPR”.

CRM

CRM  for Small Business allows you to store key data about your clients, such as their name, address, telephone number and email address all in one place. It helps you to stay connected with your prospects, clients and helps improve productivity.  There is no need for manual data entry, overlapping of records and typing records in spreadsheets.

You can access this information anytime and anywhere. You can also edit it when required.  Some of immediate benefits of having a contact management system are:

1)      Better understanding of your customers

Customer information stored in one place will makes it easier to understand buyer behaviour and customer needs.

2)      Offer personalised service

You will be able to offer personalised service by understanding your clients better for instance by just knowing their preferred method of contact, by email or phone you increase the chance of a sale buy.

3)      Increased productivity

Having all data stored in one place and auto populated data on forms means the sales and customer service members will not have to spend time in manual data entry. They can use this time instead to build relationship with customers and spend on marketing and sales tasks.

4)      Upsell to existing customers.

You can create a list of existing clients and send out promotional email to sell them add-ons. This will help you increase revenue with very little cost.

With the enforcement of GDPR, it has become important for small business to invest in a CRM system. The business will struggle to keep compliant with GDPR if it is storing data of clients on spreadsheets. Besides this, there are many other reasons for businesses to invest in CRM software.

Only 7% of clients will decide to buy from sales offer made on your website immediately. The remaining will go through buyer journey before making a decision to buy a product or service offered by your business. A CRM like Grow in Cloud enables you to save prospect as a lead until it is turned into a customer. You can send follow up email, set up a demo appointment, and sign them up for a free trial.

The whole journey customer journey will be saved.  Grow in Cloud is a GDPR compliant software and it keeps a log of activity the customer PII (Personal identifiable Information). If a client makes a request to see how his/her data is being used. You can produce a report in electronic format and email it to the customer.

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SMS Marketing Software

Every business person knows how important it is to stay connected with your customers and to provide excellent customer service. One of the best ways to enhance customer satisfaction and grow sales is to stay connected with your existing client base. With lowering barriers to setting up a business, it is important than ever to retain your existing client base and run marketing campaigns to win new clients.

There are many methods to stay connected with customers such as social media platforms, newsletters and email list etc. However, the most effective method is via sending SMS (text messages). There are many advantages of sending SMS for marketing your business. There is growing evidence it is more effective than emails and other methods. Check out this infographic to see a comparison between SMS vs Email.

You can send a message to customers in bulk which is delivered instantly. Good news is you don’t have to do it from your mobile number. It will be expensive and not as effective as sending from a SMS marketing software. You can design SMS Marketing Campaigns around your message and set the time and date for the messages to be delivered. SMS marketing software such as Grow in Cloud will also give you metrics of crucial data for campaign like delivered, not delivered, open and bounce rate.  

You can segment the data and send follow up messages to customers to engage with them. SMS marketing is widely used by both B2B and B2C all size businesses. It is cost effective, makes your offer appear personal to clients and gives you greater ROI.  

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Invoicing Software for Small Business

Find the best invoicing software for your small business. Grow in Cloud is the online Invoicing software to run your small business. Try Now!

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Why You Should Use A Salon Scheduling Software – Grow in Cloud – Medium

If you are serious about growing your salon/spa business, you should use an online appointment booking software to make it easier for your…

Grow in Cloud is a great online appointment booking software for individuals and multiple stylists’ team.

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Why Your Small Business Must Use a Contact Management Software

Grow in Cloud can be perfect for your small business. Contact Management Software You can store details of your clients and leads (also captured from your website).

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Over the years, appointment scheduling has undergone several changes and has evolved until you can now schedule appointments on the cloud. This means...

Appointment Scheduling Software are programs designed specifically to grant business owners easily arrange and manage their various appointments.

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Use Grow in Cloud’s ground-breaking Online Appointment Scheduling feature to engage more clients and achieve business growth.

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Best Software for Spa Appointment & Scheduling – Grow in Cloud – Medium

There is a growing number of consumers who are willing to invest more on their health and wellbeing. As a result, the wellness industry is…

Grow in Cloud software enables to streamline and automate the entire booking process for your business.

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How having an invoicing software is a sensible investment for any small business.

Having an invoicing software and scheduling software for a small business makes it easier for any small business owner to deal with the accounting and finance tasks, with minimum investment.