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How a Virtual Call Center Can help to grow Your Business

Due to pandemic Virtual Call Centers demand has increased. 

Do you know how virtual call centers can help you grow your business?

Read the blog to know how to setup virtual call center and how it can help businesses to grow.

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7 Reasons to adopt Open Source Technology in 2020

80% of businesses are moving towards open source technology due to the flexibility it provides and low cost.

When are you adopting this technology? Here is the top reason why you should also adopt open source technology in 2020.

If you are also looking to adopt open source technology in your business communication then let me know in comments.

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IVR stands for Interactive Voice Response. This automated technology helps companies reduce their human intervention by running an automated script, for example, this automated script takes the caller to the right team by instructing them to the right team.

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Upgrade to IP PBX, EPABX is outdated now

Advantages of updating your old EPABX:

Easy Installation

Simple Maintenance & Configuration

Integration with Productivity tools

Scalability

VOIP Support

For more information on IP PBX, we can contact different service providers.

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Advantages of Using GSM Gateway in Call Centers

Advantages of Using GSM Gateway in Call Centers

1. High Answer Seizure Ratio (ASR)

2. Optimal Service Provider

3. Ensures Business Continuity

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How can I connect multiple gsm gateway devices to one IP PBX device?

Multiple GSM Gateways may be connected to a single IP PBX for higher capacity requirements, or to segregate individual providers. Basically, the following steps can be followed to connect to multiple service providers:

1) Connect the Gateways to the same IP network and obtain their IP addresses.

2) Configure multiple trunks in the IP PBX and provide these IP addresses.

3) Check inbound and outbound calling.