Tech Vedika Cloud Managed Services to help you Improve Security and Optimize Cost & Performance
Introduction
This whitepaper describes in detail the components of AWS Managed Services offered and the benefits an organization can realize by embracing Cloud Managed Services. Manging services in the cloud require professionals with a good understanding of cloud services, cloud-native development, and tools for monitoring & alerting, and handling incidents proactively. We also put forward the unique value proposition Tech Vedika brings to help organizations in enhancing the ROI from their cloud investments and improving the overall application performance and security.
Cloud Managed services are either the partial or complete management and control of a client’s cloud platform. The services include migration, maintenance, and optimization of infra and applications hosted on the cloud. By using a managed cloud service provider, a business can ensure that its cloud resources are used efficiently to keep cost and performance at optimal levels.
The cloud management lifecycle includes the configuration and management of the cloud environment’s core processes, services, operations, and support components. Clients can adopt Cloud Managed Services throughout the cloud management lifecycle. These services can be used to help with an initial adoption or can be provided continually.
AWS Managed Services – Overview
Tech Vedika’s offering for AWS Managed Services comprises of the following core services:
An assessment of the current AWS support services
AWS Services support for the full DevOps cycle including development, testing, staging, and production deployment
Design and implementation of cloud services and resources to set up new systems
Operations management with 24/7 active monitoring & IT support
Cloud account security and compliance
Cloud resource optimization which includes cost and performance optimization
Infra as a code, automation
By offloading these types of tasks to Tech Vedika, organizations can free up their internal IT teams to focus on more complex initiatives and efforts that drive new business outcomes.
AWS Managed Service Offerings
The following are the service offerings that are included in Tech Vedika’s AWS Managed Services model:
Application Deployment & Configuration
Tailored for providing deployment support to Project Teams
Design Deployment Architecture
Setup Environments
Develop Scripts & Automate Deployment
Manage User Access to Infra Services
24 by 7 Infra and Application Performance Monitoring
Tag Infra and App Services for collecting data
Configure AWS and 3rd Party tools for Infra and App Monitoring
Setup thresholds and alerts
Proactively identify Performance Issues for Corrective Action
Ensure Optimal Application performance
Incident Analysis & Resolution
Help Desk (L1) Support
Prepare User Guides & Technical Support docs
Application Usage, Dashboards & Reports
Involve AWS SREs (L2) for root cause analysis and incident resolution
Route incidents to Application Development Team (L3) as needed
SLA and incident management reporting
AWS Backup and Disaster Recovery
Design Backup & DR Strategy
Setup Backup & DR Environments
Configure AWS tools and build scripts for Backup and archival
Support for Restore Operations
Account Monitoring & Cost Optimization
Manage AWS account and user access
Monthly reports on resource utilization and billing
Usage and Cost Monitoring for Reporting, Billing Analysis, and Cost Optimization
Analysis of unused, over-provisioned resources
Recommendations for Cost Optimization
Implement proven strategies for Cost Reduction
DevOps Automation
Implement CI/CD Pipelines using AWS & 3rd Party Tools
Source Code control Audit & Management
Provisioning, configuring and managing AWS infra resources using AWS tools & templates
Deployment of microservices using AWS container services
Log collection and analysis for app/infra health monitoring using AWS and 3rd Party Tool
Managed ServicesScope – AWS Infra Support
24*7 Monitoring of the Cloud infrastructure
Basic Monitoring of Infrastructure using tools such as CloudWatch, Cloud Trail (Optional RAM, Disk File Metrics)
Manage cloud services and components
Elastic Cloud Compute (EC2) instances
Storage
Network and Security (public subnets, private subnets, security rules, VLAN, etc.)
Identity and Access Management
Load Balancer
Take backups and snapshots of application servers and database
Creation of new AWS resources from pre-configured AMIs, creating read replicas, automating backups for new resources in AWS part of existing resources
Provide dashboards for monitoring and SLA reports using the ITSM tool
TechVedika Managed Services Model
Tech Vedika managed services are based on SLA-driven technical support.
Alerts that are triggered from the monitoring tools are converted to incidents using the ITSM tool. The Cloud monitoring team acknowledges the incident based on the priority and assigns a team to the cloud ops team for resolution. Customers are provided with access to the ticket management system for raising support requests. The Service request raised is then routed to the CloudOps team for resolution.
The below diagram depicts the flow of the incident and the SR that is being raised.
SLA Model
The service level agreement is prepared along with inputs from customer business and IT teams and the actual time expected to resolve issues is determined based on the system impact and customer expectations.
PriorityPriority DefinitionResponse TimeResolution Time in hours
Priority 1 (P1)
Unavailability of service for all end-users
High Business Impact
High Operational Impact
System Unavailability
Critical Incident
No workaround available
24X7 availability
Less than 15 mins
1 hour
Priority 2 (P2)
Partial unavailability of service
Low Business Impact
Low Operational Impact
Some end users impacted
Critical Incident
No workaround available
During Normal Business Hours
Less than 1 hour(s)
4 hours
Priority 3 (P3)
Non-critical problem
Low or no business impact
Low or no operational impact
Workaround available
During Normal Business Hours
Response within 4 hours
24 hours
Priority 4 (P4)
Service Request
During Normal Business Hours
Response within 24 hours
48 hours
Other than the above-defined priorities there will be an option to raise a service request for the ad-hoc activities through the ticket system. These ad-hoc requests are considered as low priority service requests and completion time is decided based on the type and scope of activity.
Managed Services Governance & Reporting Model
TechVedika will set up a governance model comprising of a steering committee and other stakeholders. TechVedika recommends the following communication and issues resolution process in the form of weekly, and monthly updates to ensure that the managed service is effective.
MeetingScheduleObjectivesMembers involved (both “Company Name” and Customer)
Project MeetingsWeeklyReview status against plan within project management, understand any issues that are impacting progressProject Manager, Support team lead
Steering Committee MeetingsMonthlyTo review progress, provide guidance and oversight to the project.
To monitor and communicate progress and status to company executives on a regular basis
To commit the required resources to the program
Members of Steering Committee from “Company Name” and Customer (Sponsors, Business leaders, “Company Name” Delivery Executive)
“Company Name” and Customer Project Managers
Why TechVedika for Cloud Managed Services?
Tech Vedika has proven experience in cloud-native development and ongoing support of cloud-hosted applications. Tech Vedika brings technical architects and consultants with strong experience in handling public cloud platforms.
At TechVedika, we are committed to helping businesses leverage custom cloud solutions to control costs and automate critical processes. As a cloud-managed services provider, we set up, manage, and protect your cloud environment so you can focus on growing your business. With the experienced and certified AWS team, Process, Tools, and framework TechVedika can help manage customers’ workloads in a more optimized and secure way.













