Blog Tracking ID
UA-62488803-1

Origami Around
almost home
Mike Driver

titsay
Three Goblin Art
Monterey Bay Aquarium

oozey mess
Stranger Things
taylor price
Game of Thrones Daily
🪼
will byers stan first human second
Peter Solarz
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Claire Keane
Aqua Utopia|海の底で記憶を紡ぐ

blake kathryn

Janaina Medeiros
Misplaced Lens Cap
AnasAbdin
seen from United States

seen from Singapore
seen from Argentina
seen from Iraq
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seen from Vietnam

seen from Austria
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seen from United States
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@jessiemurrell5
Blog Tracking ID
UA-62488803-1
Blog Tracking ID
UA-62120930-2
Tracking ID
UA-62120930-1
Large Online Purchase
The last large purchase that I made on the internet was when I had my computer built through a computer building site called ibuypower. Over the course of a few weeks I compiled general information in regards to chip sets, RAM, and graphics capabilities. The computer I was looking for needed to be optimized to play highly graphical games; therefore, it was paramount that I had powerful specifications. I spent about a day on each component doing exhausting research to determine the best fit for my needs, as well as, my wallet. I would peruse several different review sites and come up with a comprehensive overview of each component. Once I made a decision the site allowed me to save changes to my build. Over the course of a couple weeks I was constantly going in and updating the requirements as I researched reviews and product information.
In this decision facts played a much larger role than emotion. The prerequisites were simply that the computer was made with quality and performed the necessary functions of playing graphical video games. The only real emotions I can think of were the fact that it was really upsetting to play games on my current computer because it would crash or not perform well causing me to get my ass kicked due to old hardware.
All factors of sales complexity played a role in my purchasing decision. First, the need was certainly there because my old computer would make me a handicapped player on the battlefield. Therefore, it was extremely necessary to upgrade my system so that I could actually play games in the fashion they were designed. Conversely, there was a huge amount of risk from initiation, delivery, and end user support. Buying a personalized computer strictly online garners huge risk and irritation if the product is not what is expected. Knowledge is certainly an important dimension of the sales complexity because the amount of knowledge that I had to gain (scientific information and product information) was extremely large. Furthermore, I wanted different knowledge from first-hand users of said components; therefore, I not only had to read one set of reviews, but I also would compare them to another set of reviews to determine certain correlations. If I found one site had all good reviews, yet on another site many bad reviews, I would look into a different brand or component. Finally, consensus was searching for relevant and useful feedback from first-hand users of different graphics cards and chipsets. I would certainly value user’s feedback who could confirm they bought the product and I would omit other reviews that could be company generated or didn’t show an actual purchase of the component I was reviewing. Consensus and knowledge raised my confidence to purchase a personalized computer strictly online.
Tracking ID
UA-62120930-1
Worst Customer Service Experience
While this may not be my worst customer service experience of all time, it is certainly the most recent and involves the spread of information across social media; therefore I found it quite relevant for this post.
It was valentines day 2015 and my girlfriend, her sister, and brother-in-law all went to the casino for dinner and gambling. I had managed to win a few hundred dollars as we watched the line to the restaurant dwindle down. We got our seats and I must say the waitress was actually very nice, this was not the issue. With my recent success at the slots I decided that dinner was on me and we ordered our $20 prime rib plates, everything was fantastic. Until my brother-in-law asked, "where's the garlic bread". Apparently this garlic bread was supposed to be the best thing since... well, sliced garlic bread. When the waitress made her rounds we asked her if we could have not only one, but two orders of their famous garlic bread. This waitress knew we were anticipating some out-of-this world bread because my brother was hyping it up for the whole latter half of our dinner. About five minutes later the waitress arrives and my brother-in-law exclaims, "holy hotdog bun". Not only was this not their famous garlic bread but it was a combination of hoagie rolls and hotdog buns covered in butter and garlic. Needless to say, I was disappointed after being hyped up, and so was my family, they wanted me to experience the garlic bread as they did.
Among all the hysteria around the garlic bread my family proceeded to take pictures of the bread and post it to their personal social media accounts, which ended up spreading to friends and family quite rapidly. This illustrates just how important it is for companies to deliver the expected goods and services. We all told the waitress that we would have been happier if they just said they were out of the bread. To this day my family associates this experience with a funny saying, "holy hotdog bun"! Negative experience and association comes more rapidly in this era where information sharing is readily available.
My Dream Job
My dream job would be to work at Riot Games as either a project manager or in marketing. Not only do I love video games, but I also admire the culture at Riot Games. It’s no surprise that they are among the top 100 fortune 500 companies to work for. When I began playing video games I thought it would be cool to design some games; however, I went into management instead.
The big realization occurred when i watched a video that highlighted the music that when into League of Legends, the game that Riot develops. In the video it showed the culture of Riot Games, which reminded me of the culture at Google. Riot wants their employees to be themselves, which allows for many diverse personalities to shine. By allowing individuals to be themselves Riot has happy hard-working employees. Riot encourages their employees to play their game; in fact, it’s unlikely that you will get a job if you don’t play the game. They want their employees to be passionate about the work that they do.
The only problem with this dream is that Riot Games is in Southern California and I’m in Oregon with my family. So the true dream would be to either move my family to Southern California (they wouldn’t be very happy) or telecommute. In addition to management jobs I also like technical writing. Riot Games does a lot of technical writing discussing the various changes and news about the game. I could be a possible telecommuting opportunity to be a tech writer for the company. No matter what job I get I would love to be associated with a culture like the one at Riot Games. I’ve learned a lot by just observing the culture and if I don’t work for Riot Games I will certainly use some of their management strategies wherever I go to work.