An Honest Conversation About Cebu Job Opportunities In Customer Service Telco Accounts
Cass Barrete is a Team Lead under a Telco account at TTEC Cebu. There for under four years (plus previous BPO experience), she shares insights about working in TTEC and misconceptions about Telco account jobs.
When I left my previous customer service company for better Cebu job opportunities, I felt it was time to accelerate my career. I wanted to spread my wings as a professional. Eager to expand my skills in customer experience, I was intrigued by TTEC which offers excellent opportunities for growth and development.
I was very excited to take on new challenges with the company. But, I was stepping into a Telco account. I felt a bit nervous about that because I had heard the reputation of that kind of work. I worried the job would be stressful, repetitive, and less rewarding. After many years working as a customer service representative in Cebu (CSR) in a Telco account with TTEC, I can address some of these concerns: Those issues could be true in other companies, but I haven’t experienced them much in TTEC.
Find a company that cares about employee well-being in Telco accounts
TTEC strongly supports employee well-being and work-life balance. These are very important to me. While many people associate working in Telco accounts with having to sacrifice a lot of personal time, that hasn’t been my experience in TTEC.
In fact, the flexible work scheduling I’ve enjoyed allows me to prioritize my family time. I truly appreciate that. Additionally, I’ve enjoyed building meaningful relationships with colleagues and mentors at work.
We have leaders who care about more than just the work and targets. They care about the team beyond our employment. We’re seen as people.
They see the value of camaraderie and invest a lot in team-building activities. This supportive work environment can make CSR positions in Cebu enjoyable, worthwhile, and much less stressful. Companies should prioritize employee well-being in Telco accounts like TTEC does.
Be treated like a growing asset, not just labor
Our dynamic and supportive culture also shows in how we have a growth mindset for our employees, especially in our Telco account. We prioritize employee skill development, a big key to our success.
Collaboration, open communication, regular coaching, and targeted training are more than just buzzwords for us. Here, I haven’t felt alone, left behind, or stagnant.
They don’t focus on just present targets. We focus on the path to achieving even better things, on reaching for amazing day after day.
We cultivate a collaborative environment and encourage open communication and teamwork. For instance, my manager holds bi-weekly coaching sessions to help us refine our skills. That kind of regular guidance is so invaluable.
Our managers lead by example and with humanity. They value the employee experience as much as the customer experience; they celebrate improvement as much as success. TTEC’s supportive culture and focus on growth in our Telco account make me excited to come to work and strive for excellence every day. I don’t feel stuck here at all.
Our leaders are honest and straightforward, which I appreciate. They set clear expectations, support continuous learning, and best of all recognize outstanding performance.
Rewarding employees with opportunities
What really keeps me at TTEC is the sense of being valued, the appreciation of my contributions. Rewards and recognition are a big part of our culture, even in our Telco account.
I’ve worked hard at TTEC over the years, and my time here has been marked by significant achievements – gaining prestigious certifications, earning incentives, receiving top team awards, and reaching key milestones in my professional development.Best of all, my performance has been rewarded with amazing TTEC Cebu job opportunities. I was actually promoted to Team Lead after a few years on our account. Truly, our leaders want us to reach our full potential here.
Opportunities and growth for all
Now, the most fulfilling part of my role is empowering my agents to do the same: to inspire the best in themselves. It brings me immense joy to witness their transformation into confident leaders, support coaches, quality assurance specialists, team leaders, and expert agents.
This leadership role allows me to make a real difference in the lives of my associates. And, I use this opportunity to pay it forward. I strive to empower my team by providing the same regular feedback, constant guidance, and amazing opportunities for growth that my own leaders provided for me.
I’m eager to continue growing as a leader, making a meaningful impact in our Telco account, and writing the next chapter of my career. You could write your own new chapter with us too!
Pick a company that will elevate you
TTEC values our people's well-being, focuses on development, and recognizes good performance by providing bigger, better opportunities. That’s why we’re a Great Place to Work® certified company.
If you’re ready to ignite your career as a customer service representative in Cebu, apply now for our senior CSR positions in Cebu, as well as Senior Technical Support Representative roles!
Joining TTEC has been a transformative experience that’s allowed me to reach new heights. It could do the same for you!