Km2 Solutions

Today, KM² Solutions provides our client partners with unparalleled value through our commitment to Near Shore call center solutions, long term business partnerships and a philosophy that continually seeks tomorrow's solutions for today's business needs. We exceed our client's expectations.

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#km2solutions had #oyehonduras come to its building and paint a mural as part of an #artproject to create#socialawareness. #socialwork #socialresponsibility #honduras #nearshore #callcenter #altia #youthempowerment #empoderamientodejovenes#sps

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The building #km2solutions #honduras #callcenter #nearshore #altia#workbynight#sps

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#km2solutions #socialawareness #km2solutionssocialresponsibility#fundraisingitems #honduras #callcenter #nearshore

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xD

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Valentine's Day at Km2

"Love Is In The Air Love is in the air everywhere I look around Love is in the air every sight and every sound "

Geniel Neil Monica Cabrera, Acceler QAClaudia Aguilar, Scusa ChatAnneliese Elwin, Denver Post

We have a guitarist and a singer among us!

Meet Richie Oscar Coto the guitarist and the singer Rey el Chiqui!

http://youtu.be/BLlocQAbNVk Watch them sing!

Km2 is providing sweets for our hard working agents! Showing some love! WOOT!!

  DONT FORGET THE SALE!

  By the way will be takign more pics through out the day ^_^

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It sure is a wonderful sunny weather, the sky is clear, Lester won’t have to be concerned about spamming although if you ask me… he started it o.o and seems like Sophie has her personal office with tootsie rolls on her desk ^_^ So if you’re looking for a quick sweet and probably free… come pay her a visit xD but at least try to pretend you have ulterior motives. (14th floor next to the breakroom)

Friday the 15thnews… Dun dun duuuunn….

Km2 Girls vrs CEHMAC

Don’t ask me for what it stands for… Because I might just guess some random thing like.. Central egocentric hag maniac acrobatic chics… Yeah… Just for the fun of it hehehe

Where?

La Roca. If you don’t know where that is… um… Do you know where Pan de Pueblo is at?? If not.. just use Google xD or ask someone else.

Tomorrow!

Valentine’s Day… ah yeah

Some are looking forward to this.. Others are like ehhh…. Depressed …Forever alone!

Now it’s not all about romance… It’s friendship too! So if you are all forever alone on this topic then smack it out of your head and buy a card for a friend you appreciate! Throw a get together mini party where you just chill as a group. People stay forever alone because they want to because with friends you are not forever alone. Just saying….

Anyhow 3rd floor tomorrow there will be Velvet Cupcakes, Macarons, and cookies for sale!

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Apply now!

www.km2solutions.com/applynow

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Chat Services: A KM2 Specialty

One year ago this month, KM2 Solutions opened its first chat operation at its contact center in San Pedro Sula, Honduras. Today, our chat campaigns are more successful than ever, providing chat bilingual (English/Spanish) service. Our chat volume increased nearly 25% in the past month alone. And, our QA score for chat care and support exceeded 99.5% for the past several months.  Additionally, our agents have become highly skilled at handling multiple simultaneous chat sessions that creates efficiencies for our client programs.

Overall, it’s been a very successful year of chat experience at KM2. The company is delighted with the results and is looking into more possibilities working on chat campaigns. KM2 Solutions sees in sites like Honduras, a labour pool that can satisfy the need for these kinds of projects.  The written and verbal English language skills of our Honduran workforce have greatly contributed to the success of KM2’s voice, chat, and email business.

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KM2 is expanding in San Pedro Sula, Honduras!

The new building provides expansion capabilities for KM². KM² chose Altia for its location and the quality of the building operations - it's a LEEDs Certified "Green" building.  The operation features the latest in energy efficiency,  telephony infrastructure, and security.

  The grand opening is expected in late December 2012. We will have the capacity to handle more than 1,500 seats

For more information contact Joe Wester 

Phone: [phone]

Email: [email protected]

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President of Congress Visits KM2 offices in Honduras.

 The President of Congress decided to make a tour of KM2 floor operations to take a closer look into what a contact centre’s atmosphere is like and have a chat with some of the supervisors and employees to get their share of experiences. Guided by Maggi Williams, Chief Global Strategy Officer and Julie Equitz, Site Director for Honduras, Hernandez made its way through the various campaigns at the company’s operation floors.

 Supervisor Ramon Rivas spoke about his experience as a returning immigrant and the challenges of adaptability in the country. Hernandez was intrigued by Ramon’s comparison to the KM2’s working atmosphere as to one in the U.S. He states “The working culture is very similar here, we speak English all the time, it is different from the typical Honduran experience” he assured. Juan Orlando made its way to meet some of the Project Managers and agents to get a share of their experiences and learn a bit from where they came from and what types of jobs they had been doing previously.

 Visits are no novelty for KM2 Solutions site in Honduras. Often time’s media and reporters come knocking at the door asking about the call centre industry and mostly about employment opportunities. Its not surprising to get KM2 on the papers since it has generated so many jobs in a country that very much needs them. Nevertheless to say, several government authorities keep a close eye on the success that this industry and KM2 have held in the country over the past year as one of the most notorious job generators over the past couple months.

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KM2 and TELUS to manage LIME's St. Lucia new call centre

CASTRIES (LIME) -- Leading telecoms provider, LIME will be making significant improvements to its call centre operations in St. Lucia with new Canada-based partners TELUS and its global contact centre delivery arm, TELUS International and KM2.

KM2 is a regional contact centre business partner with considerable experience serving customers in St. Lucia. The centre will be part of the regional network offering LIME customers who use the service a familiar voice to assist them with their needs. Calls will also be facilitated through other world class centres in the region, which KM2 and Teleperformance will set up and manage. These other centres will be set up in Barbados and Jamaica. Telus will deliver a world class service standard, giving LIME customers the most extensive options to get help and support in the region. This includes agents who are able to handle a wider selection of enquiries, ensuring customers get the response they need faster and minimizing the need for transfers to other agents. In addition to LIME’s Online and Facebook Help Centre, the company will continue to enhance the capability of its automated voice support for simple enquiries.  “Customers in St. Lucia can expect vastly improved service from our contact centre with TELUS and KM2. This move is in keeping with our commitment to constantly improve the level of service we provide and we expect to see results in the weeks and months ahead. TELUS supports the same product portfolio and call types as us, so this is an ideal partnership to bolster our direction toward giving our customers superior customer-interaction services,” explained Chris Williams, VP Country Operations. “TELUS International is pleased to begin this new partnership with LIME to deliver customer experience innovation through spirited teamwork, agile thinking and a caring culture that puts customers first. Together, we are committed to meeting and exceeding LIME customers’ expectations,” said Jeffrey Puritt, president of TELUS International. TELUS International is an industry leader in telecom subscriber support with extensive knowledge that LIME will leverage in the provision of the services offered by the call centre. While KM2 will be taking over management of the St. Lucia call centre, LIME has indicated that all current agents will have the opportunity to fill vacancies with this transition. KM2 will be providing the facility in St. Lucia and Barbados for TELUS. Teleperformance will be providing the facility in Jamaica.

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This shows the talent that many of our kids at OYE have. We are very exciting in incorporating these kids in our mural project. 

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The kids on OYE designed this inspired on the ancient Mayans which form great part of the Honduran history. KM2 will be working along with OYE in painting a mural inspired on Mayan designs like this one at KM2 offices in Honduras. 

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KM2 Awards Check for 2 Scholarships Under OYE Programs

Last Friday employees from KM2 Solutions donated their first check to OYE Adelante Jovenes. This initiative from the company will contribute to ensure 2 scholarship programs for young Hondurans in need of OYE’s program. The money was collected during the month of July from employee donations in KM2.

 Employee donations come from a program KM2 Solutions initiated for OYE in which consists of employees signing up voluntarily donating 1% of their salary to the cause. During the months of June and July KM2 had over 100 employees signing up and donating for the cause, which tells us something about the social awareness there is towards the country´s problems.

The progress made to help OYE since the start of its alliance in May this year, has been significant enough to facilitate the non-profit organization work towards improving the quality of their programs. Both entities are devotedly working together for the common cause, which is to grant these young Hondurans at OYE an opportunity to enrich their learning and make a difference in their lives, which is much needed.

For more information on OYE you can visit www.oyehonduras.org

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Bay Area News Group Contracts KM2 for Inbound Customer Service Support

The Bay Area News Group (BANG), a division of MediaNews Group, has selected KM2 Solutions LLC (KM2) to manage inbound customer service calls including electronic edition chat support. KM2 will also manage specific outbound programs designed to increase subscriber retention and tenure; as well as provide back office support for the Bay Area News Group.

  “Our goal is to provide the best possible customer service for our subscribers. With KM2, we further improve our customer service levels by utilizing the most advanced technology, dedicated professional support staff, educated agents and a highly skilled management team. The technological resources made available to our team by KM2have been useful in managing our call center operations,” said David Rounds, Group Vice President at Bay Area News Group.

  Stacy Bagal, Director of Strategic Development for KM2 Solutions, has been providing call center services to major metropolitan newspapers in the U.S. for the past 27 years.

  “We are very pleased to have this wonderful opportunity, and look forward to providing world class customer service to BANG. The call center services will be provided from our San Pedro Sula, Honduras call center.” According to Bagal, “the KM2 Honduras call center has 100% voice and data redundancy and state of the art reporting which affords our clients the ability to see the daily production for their program in real time. Of course, our pricing models can’t be beat.”

  David Kreiss, President and CEO of KM2 Solutions commented, “We are delighted to continue to expand our presence in the publishing market with the Bay Area News Group, and see this as a key vertical that will continue to contribute to the growth of our Company.  This is exactly the type of business that we are aggressively targeting to fuel our growth.  We have found success in this market due to our highly skilled talent pool in Honduras where all of our agents have excellent English language skills, are well educated, and have great customer interaction skills.”

About Bay Area News Group

Bay Area News Group (BANG)

  Bay Area News Group newspapers have brought local news to Bay Area residents for over 150 years. Mobile, online and print news delivery continue the tradition of news excellence today from brands like San Jose Mercury News, Contra Costa Times, Oakland Tribune, Marin IJ, Santa Cruz Sentinel and more.  Bay Area News Group and its brands are a part of Digital First Media. Headquartered in New York City, Digital First Media jointly manages MediaNews Group and Journal Register Company properties. Digital First Media reaches 57 million Americans each month through more than 800 multi-platform products across 18 states.

                                                          About KM2 Solutions, LLC

Founded in 2004, and privately held, KM² Solutions has built its business around the core principles of providing quality, North American standard Contact Center Services.

KM² is a leading Near shore contact center services provider specializing in Central America and the Caribbean; with established locations in Honduras, Barbados, St Lucia and Grenada.

Today, KM² Solutions provides clients and partners with unparalleled value through commitment to Near Shore Contact Center solutions, long term strategic partnerships, and a philosophy that continually seeks tomorrow’s solutions for today’s business needs. We exceed our clients’ expectations.

    Contact:

  Stacy Bagal

Director of Strategic Development

[email protected]

or

Eric Stein

[email protected]

Web site:

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KM2 Wins Gold Medal in Green Valley Marathon.

Green Valley Industrial Park operates in Honduras and as part of their Social Responsibility Program they decided to form a Marathon to raise money for housing and schooling projects for underprivileged communities in the area. KM2 participated with help of several of our members such as the Julie Equitz, Site Manager for Honduras and our own Maggi Williams, Chief Global Strategy Officer!

Our male team won the gold medal for the relay race while female team won 2nd place but most importantly the activity was important to help out those communities who live under the line of poverty and are in much need for schooling and housing projects that thanks to Green Valley's support and all marathon's participants they can now hope for more.