Jun 20, 2021
Norm Alguy.
Your call is important to us, please hold, until it becomes less important to you.
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Norm Alguy.
Your call is important to us, please hold, until it becomes less important to you.
What is the biggest waste of human potential?
Hello dear borntoask dndkdjdv
Call centres. No cap. So much wasted potential. These people are so good with talking to people... they should use that elsewhere. Social work, education.. you name it
Not all of em ofc but a bunch
okayokayokay but like: AU where Cas works in a customer service call centre and Dean calls in with a problem… and keeps calling and keeps calling and keeps calling. When he isn’t transferred to Cas? He hangs up and tries again until he is. When he gets Cas? He kind of tries to stay on the phone with him as long as possible. They mostly talk about the (non-existent) problems Dean is having with his toaster, but sometimes manage to work in details about themselves. After all, being personable is a huge part of great customer service.
It’s still really embarrassing though.
More embarrassing is the fact that Dean basically has no interest in hooking up with anyone because he has this huge crush on what is basically a super sexy, disembodied voice (and the personality that comes with it). More embarrassing is also the fact that Sam is nosey and dumb and for some weird reason decides to look through his mail and specifically his phone bill, and then goes “geez, guess you’re having trouble with that toaster I bought you”. And then he goes to the fucking toaster. Of course, there is nothing wrong with it, which has Sam even more nosey, and Dean is blushing and stuttering and frustrated and doesn’t have the mental fortitude to deal with this right now, thank you very much, so he kicks his brother out of his house and makes toast with peanut butter and wonders what Cas likes on his bread.
One day, Dean spends basically the entire fucking day on the phone because he never gets transferred to Cas. And he and Castiel know each other pretty well by now—Dean knows his full name is actually Castiel, for one thing. He knows Cas’s birthday and favourite foods and that he lives around Lawrence and all about his family and Cas even told him his schedule. So. Where is he???
Dean gets a call later that evening, and he is so angry and annoyed at himself for getting attached to someone he doesn’t even know, really, that he snaps at whoever dares interrupt his moping: “What?”
“Dean? It’s Cas—Castiel.”
He sounds like death warmed over.
“I’m so sorry to be calling you at home, I just—I know it’s inappropriate and a huge breach of privacy and I should probably hang up and beg you to pretend this never happened, but—I simply—”
“Where are you?” Dean grips the phone so tight he’s kind of sure it’s gonna crack in two. His heart is pounding.
“What?”
“Where are you?” Dean repeats. “You sound like hell, man. I’m bringing over soup.”
“Oh—no, Dean, please, I don’t want to inconvenience—”
“It ain’t an inconvenience. Jimmy and his family’s in Florida, right? So you got no one to look after you? My mom made this really great tomato soup for colds. I swear by it.”
“Ah… if you’re sure? I really—”
“Gimme the goddamn address, Cas.”
Which is how Dean ends up whipping up a pot of soup and driving the half-hour to Cas’s place. And sure, Castiel probably is a lot hotter when he’s not sneezing everywhere, but he's still pretty damn cute.
Somehow, despite the fact that Cas is sick and Dean is kind of a germaphobe, they end up kind of making out during a documentary about antelope. “M’so happy my toaster broke,” Dean sighs between kisses.
Castiel hums in response: “Me too.”
Rogers employees say the pressure to hit targets is so high, they feel they have to upsell, mislead and outright lie to customers to make sales.
Call centre employees working for Rogers Communications say the telecom company is pressuring them to try to make a sale on every call — even to elderly people who don't understand or need certain products or services.
In emails and interviews with Go Public, dozens of Rogers workers say they're under "extreme pressure" to hit sales targets or risk termination.
Their claims come on the heels of Bell Canada workers revealing similar pressures to upsell customers, often at the expense of ethics.
"You're supposed to look at a customer's account and sell them cable, home phone, home security, a credit card — whatever is missing," says an employee who currently works at Rogers' major call centre in Ottawa and has asked CBC to conceal his identity to avoid retribution in his workplace.
He says even when people are off sick, their sales targets aren't adjusted unless they go on short-term disability, "so you're at home, trying to get better, but stressing about how you're going to keep your job."
He admits when he is "desperate" to earn sales points, he signs up seniors for internet service, and then tells them a technician is going to come to their house "to install a modem for their TV" — modems are required for internet, not TV.
"We're giving internet service to customers who actually do not have a computer," he says.
Continue Reading.
Davis (phone): Hey Brent. I'm calling for the Dog River coalition against the call centre.
Brent (phone): Hank's thing?
Davis (phone): We're co-founders. Actually, it's more my thing. Anyway, can we count on your support?
Brent (phone): I'll think about it.
Davis (phone): Do you really want Dog River to be associated with call centres?
Brent (phone): I don't know, could I just...
Davis (phone): People don't like to pestered on the phone, Brent.
Brent (phone): I can't imagine. I, I should go.
Davis (phone): They really don't like it.
Brent (phone): I'm going to hang up now.
Davis (phone): One more thing. Would you say the quality of this call was somewhat satisfactory, very satisfactory or extremely satisfactory?
Brent (phone): Do you have a thing that's opposite to that?
Davis (phone): I'll put you down for extremely. See ya!
This is what God has been talking to us about. The fact I saw India 🇮🇳 and Iran 🇮🇷 is telling.
Paying people to influence those online is so obvious but equally disturbing.
Real Estate Call Centers and the Gig Economy: Opportunities and Challenges
Real Estate Call Centers and the Gig Economy: Opportunities and Challenges
In today's rapidly evolving business landscape, the real estate sector has witnessed significant transformations, particularly in how communication and customer engagement are handled. The emergence of call centers specializing in real estate services, coupled with the rise of the gig economy, presents both opportunities and challenges for industry players.
The Role of Real Estate Call Centers
Real estate call centers serve as crucial intermediaries between property buyers, sellers, investors, and agents. These centers are equipped with trained professionals who handle inbound inquiries, outbound sales calls, appointment scheduling, lead generation, and customer support. Their primary objective is to enhance efficiency and streamline communication channels within the real estate ecosystem.
The Gig Economy's Impact
The gig economy, characterized by short-term contracts and freelance work, has infiltrated various industries, including real estate. It has redefined traditional employment models by offering flexibility and scalability, making it particularly attractive for real estate call centers. Many agents and brokers now prefer outsourcing tasks such as cold calling and lead qualification to freelancers or specialized call centers.
Opportunities for Real Estate Call Centers
Scalability and Flexibility: Real estate call centers operating within the gig economy can quickly scale operations based on demand. Whether handling a surge in property listings or peak seasons for buying and selling, these centers adapt their workforce to match the required capacity.
Cost Efficiency: Outsourcing to freelance real estate cold callers or call centers often proves cost-effective compared to maintaining an in-house team. This model reduces overhead costs related to training, salaries, benefits, and infrastructure, allowing businesses to allocate resources more efficiently.
Specialization and Expertise: Dedicated real estate call centers bring a wealth of industry-specific knowledge and expertise to the table. They understand the nuances of property transactions, market trends, and customer expectations, ensuring a high level of service and satisfaction.
Lead Generation: Cold calling remains a powerful tool for lead generation in real estate. Specialized real estate cold callers excel in identifying potential leads, nurturing relationships, and qualifying prospects, thereby boosting the sales pipeline for agents and brokers.
24/7 Availability: With global markets and diverse clientele, round-the-clock availability is a significant advantage. Real estate call centers can handle inquiries and provide support outside regular business hours, accommodating international buyers and different time zones.
Challenges Faced by Real Estate Call Centers
Quality Control: Maintaining consistent service quality across a decentralized, freelance workforce can be challenging. Ensuring adherence to scripts, compliance with regulations, and delivering a personalized customer experience requires robust management and supervision.
Data Security: Handling sensitive client information, including property details and financial data, mandates stringent data security measures. Real estate call centers must invest in secure technologies and protocols to safeguard against data breaches and unauthorized access.
Customer Perception: Outsourcing customer interactions, including real estate cold calling, can sometimes be perceived negatively by clients who prefer direct, personalized communication with agents. Building trust and credibility through transparent communication is essential to mitigate this perception.
Legal and Regulatory Compliance: Real estate transactions are subject to numerous regulations and legal requirements. Call centers must ensure compliance with local laws governing telemarketing, data protection, and consumer rights to avoid legal repercussions.
Training and Skill Development: Freelance real estate cold callers may lack comprehensive training in specific markets or real estate practices. Investing in continuous training programs and skill development initiatives is crucial to maintaining service standards and industry knowledge.
Conclusion
In conclusion, the integration of real estate call centers within the gig economy presents significant opportunities for efficiency, scalability, and cost savings in the industry. By leveraging specialized services such as real estate cold callers, businesses can enhance lead generation, improve customer engagement, and streamline operations. However, navigating challenges related to quality control, data security, and customer perception requires proactive management and adherence to industry best practices. As the real estate sector continues to evolve, embracing these opportunities while addressing inherent challenges will be key to sustaining competitive advantage and meeting client expectations in a dynamic marketplace.