Had a nice little spat over the radio with some pilots this morning. They tried to leave with snow and ice covering their front (basically the whole front half of the aircraft was covered with snow and ice, with the exception of the windshield) end so I parked my deicer in front of them and blocked them from leaving until they cooperated.
Me: "Air Georgian 7289 this is Iceman, are you guys configured?"
7289: "7289 is configured for deice, wings and tail only."
Me: "7289, what about the snow and ice on your nose? We have to get rid of that."
7289: "Um, wings and tail only."
Me: *instructs sprayer to spray the nose anyway as per the Clean Aircraft Concept, pilot flips out on us over the radio so we finish spraying the wings and tail like he said, and then I drove around and parked my deicer perpendicular to, and roughly 8-10 feet from the nose of the aircraft.*
Me: "Air Georgian 7289, your wings and tail are clean, but I will not let you leave with all that snow and ice on your front end."
*long pause*
Me: "If you'd like to talk with your supervisor, I'd be more than happy to arrange that."
7289: *seen talking to each other for a second*
7289: "okay make it quick."
Me: *Thoroughly sprays entire airplane again.*
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As my old supervisor used to say, "don't let 'em leave unless you'd put your mother on that plane."
The Clean Aircraft Concept prohibits any aircraft (especially commercial) from taking off with any contamination, especially the frozen kind, adhering to critical surfaces, predominantly the wings, tail, sensory areas, etc. A pilot can request that the wings and tail only be focused on, but as deicers, we are trained that there is no such thing as "just wings and tail," and that if we see any contamination anywhere, we are to remove it. While the situation may not have been so dramatic were it a thin amount of frost on the nose, 7289 had severe ice and adhering snow covering the front half, and fuselage of the aircraft, with the only "clean" surfaces being the windshield, and the bottom half of the fuselage.
I would not sleep at night if I were to let them take off like that, especially with passengers, and I didn't. I didn't have a moment of hesitation when I decided that physically blockading them from proceeding was going to be the way that I asserted my point to them.
I was asked by upper management to write a report on them to be sent to Air Canada's safety director because the pilots were actually trying to take off like that, and I am more than happy to do so.