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You don't need to create to innovate Any child of the 70’s in the UK will remember with fondness the frequent appearances on television of the science presenter James Burke. Burke established his

#analytics #data #insurance

The effort involved in buying responsibly is a burden for consumers; here are some ways to save your customers the hassle. Product in one hand, mobile web site in the other, I stare at the facial

#sustainability #customer experience #loveyourcustomer #loveyourfuture #loveyourfutureweek

I seem to talk a lot about the Internet of Things. Smart toasters, smart beer glasses, smart spoons…. One day (and that day is coming soon), someone will work out the consumer problems that can be

#personalization #experience design #digital marketing #loveyourcustomer #loveyourfuture #loveyourfutureweek

“I have already told you via email, do I have to repeat myself on the phone?” “Why is this company so incompetent?” “You should know this information!” Angry Client (Ex-Customer) 2016 It is a fact

#data #data quality #customer retention #analytics #loveyourdata #loveyourcustomer #loveyourfuture #loveyourfutureweek

A long time ago... It’s not just my aching bones and my inability to understand half of what my teenage children are saying to me that makes me feel old these days. This September will mark 23 years

#big data #data #love your data #data visualization

Last week I hosted a fantastic Slalom breakfast event where we set out to look at what the employee of the future really wants. We had a fabulous group of attendees from small, responsive companies to

#generational differences #experimentation #employee engagement #loveyouremployee #loveyourfuture #loveyourfutureweek

As our environment continues to change and develop – and demand more from us as humans and as employees – so must we. Continuous learning makes us better citizens of the world and more valuable

#training and development #organizational development #learning and development #loveyouremployee #loveyourfuture #loveyourfutureweek

As Enterprises embrace IoT by integrating thousands and millions of connected devices, thought needs to be put into developing and operating this new infrastructure. Can existing processes be used or

#iot #devops #continuous delivery #loveyourtime #loveyourfuture #loveyourfutureweek

As a consultant with Slalom and other professional services firms, I have worked with more than a dozen organisations in the data space. Some for just a few months in an advisory and assurance

#data management #loveyourdata #loveyourfuture #loveyourfutureweek

Why organisations need to start leveraging data and technology to rethink how they leverage their people Ditching the rating system and “reinventing performance management” is a hot topic right now.

#performance management #performance appraisal #loveyouremployee #loveyourfuture #loveyourfutureweek

Here's a typical lunchtime scenario for me. It's 12pm. My stomach is growling, which must mean it's time for lunch. I gather a few similarly starving colleagues and head out to grab a quick bite

#customer experience #fast casual #loveyourcustomer #loveyourfuture #loveyourfutureweek

6:47 a.m. Steady, cold drizzle hitting the windshield. My daughter works the Starbucks app on her phone as we pull out of our driveway. By the time we’re pulling into the Starbucks parking lot,

#user experience #customer experience #loveyourcustomer #loveyourfuture

For those that have had to pay for nursery fees, it’s not news to hear how incredibly expensive this can be. In fact, where I am in London, 5 days a week in full time childcare is a similar amount to

#pricing strategy #analytics #loveyourdata #loveyourfuture

The past decade has brought a very provocative discourse related to the impact of data deluge on the way scientific discovery is done. Some experts including Chris Anderson from Wired magazine point

#big data #data science #analytics #loveyourdata #loveyourfuture

A couple of weeks ago at one of our Slalom client events around Transformation, our CEO Brad Jackson posed a question to the room, “If you could change one thing in your industry, what would it be?”.

#innovation #loveyourfuture

I have recently been spending some time thinking about areas where there is untapped opportunity to utilise analytics to help companies solve problems in smarter and more efficient ways. However, I

#predictive analytics #big data #analytics #loveyourdata #loveyourfuture

Hyper-personalization is the new frontier in retail analytics. Learn how to use it to delight—not fright—your customers.

#customer experience #retail analytics #customer segments #loveyourcustomer #loveyourfuture

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