PLEASE PLEASE FRIENDS, SHARE THIS. If you never share any of my posts again I don’t care as long as you share this. I am providing all my s
PLEASE PLEASE FRIENDS, SHARE THIS. (Click the link to view all the photos and please share all over!!)
If you never share any of my posts again I don’t care as long as you share this. I am providing all my screenshots. Every single one. The only screenshots I don’t have are of when I had to leave comments to get a response. I also don’t have screenshots of others reviews but I wish I did as many had the same experience as myself. And her responses were incredibly rude.
DO NOT ORDER FROM ”Kat's CT Handmade” on Facebook.
This shitshow (for lack of a better word) started on December 8th 2018. I saw a Facebook ad from a lady in the States making custom minky Harry Potter blankets.
I saw a pattern I fell in love with and despite being a student and not working much I decided to place an order. It was $65 USD which was about $85 Canadian. (I incorrectly say it’s $97 later in our conversation).
I was unaware that it was a 3 month (12 week) processing time when I ordered as it wasn’t stated in the ads or on her website. I had seen comments on her posts after others had ordered and that’s how I found out about the wait time. When March came I messaged her on the third (as it had almost been 3 months since I ordered) to confirm my blanket would ship soon. She claimed she had been sick twice and fell behind on orders and it would ship mid month. No biggie right? Wrong. So, so wrong I was.
March 29th 2019- My blanket should have been finished on March 8th and shipped mid month. After receiving no information regarding it I message Kat and was told her system was down and she couldn’t get anything done.
I sympathized as, being someone who works with technology, I understood things go wrong. But I was hopeful as I was told my blanket was on that weeks agenda!
April 6th 2019- I message Kat to confirm my blanket will be shipped that weekend and she responded it would be sent out the next night.
April 11th 2019- I message saying my blanket should have been shipped April 7th but I wasn’t given a tracking number so I wanted to confirm the shipment. It was then that I was told it went out last night on the 10th of April and not April 7th as I had been told and that it wouldn’t receive a tracking number until after midnight but she would send it via FB messenger.
April 16th- I haven’t received a tracking number so I reach out and don’t receive a response. I leave a comment on a Facebook post in order to get her attention.
April 19th- I finally get a tracking number and since at this point I’m annoyed with this process I’m happy to finally almost get my blanket and be done with this
April 30th- package says it’s delivered but I never received anything. I message Kat who says it can say that but still be delivered up to a week later so I wait it out.
May 4th- I decide to see if the USPS tracking number will transfer over to Canada post. It works! And I find out my blanket has been delivered!!....to a house in Saskatchewan. A whole province away from me. So I reach out.
May 5th- I receive a response and Kat says she’ll follow up regarding what happened. But will reship if necessary.
I ask if this means another 12 weeks of waiting and she assures me that no, she makes 3-7 blankets a day and I’d be at the top of her list.
She tells me to check in the next day regarding a plan (notice how she doesn’t offer to message me first? Notice how I always have to get in touch first for anything even when I’m told I’ll receive a tracking number the next day?)
May 6th- I follow up asking for a plan. She says she has the fabric coming in that weekend and will ship it out Monday.
May 14th- I ask for a tracking number because of course I haven’t received one. And guess what? I’m told it will be going out tonight.
Yup. Not May 13th as I was told before.
May 18th- I message AGAIN asking for a tracking number.
May 19th- I am sent a long message about her husband being in the ICU and that I was on the top of the list for getting postage assigned so it can be on it way.
Wait. Excuse me? It’s still not on its way?? So first it was May 13th, then it was supposed to go out May 14th and now May 19th I’m told it still hasn’t been shipped and due to the circumstances it won’t be shipped for another 4-5 days.
Unbelievable. I don’t argue it, there’s no point. You may think I’m a bad person for being angry when someone’s husband is in the hospital, but at this point it’s been 5 months since I ordered and I’d been given the run around too many times.
May 23rd- I ask for an update. No response.
May 26th- “hello?” I get a response saying I’ll have a tracking number tomorrow.
May 27th- no tracking number given
May 28th- I message asking for one. I finally get one!
June 6th- my shipment has been sitting in pre-shipment since May 28th stating “shipping label created, USPS awaiting item” 🤔
Kat says that’s not good and she will look into it and follow up that night
June 10th- I haven’t heard anything, I ask for an update.
June 12th- never got a response on June 10th so I try again. I am told she is in the middle of a miscarriage and will follow up with me the next night.
I do not need to know such personal information. And now I am in an uncomfortable situation. I am angry but don’t feel right lashing out at someone if they are indeed going through something like that. So I send as nice of a message as I can explaining my frustrations regarding the whole situation. That I understand her rough time but it has been 6 months since I ordered, that I splurged as being a student and not working much $85 CAD was a lot for me. That I don’t understand it being shipped to the wrong province. I even state I don’t want to come across as rude. I am trying my best to be polite.
She responds thanking me for my patience and being kind.
June 22nd- I ask for an update. No response
June 26th- she responds after I leave a Facebook comment on a post of hers and claims it’s a postage issue and as per usual she’ll “follow up tonight” 🙄
July 2nd- I ask for an update because god forbid she reaches out to me!!
July 6th- still no response and I message her asking her to please respond. I’m told a new shipping label was assigned and it will be on its way and she would send the notification as soon as she got it (nope!! Didn’t happen!!)
July 12th- I ask for a tracking number.
July 13th- “hello?”. Finally gives me a tracking number.
July 19th- my package has been stuck in pre shipment again for a week so I reach out. No response
July 20th- I ask for a response. But finally I’ve had enough. I send a screenshot of my original order and ask for a refund via PayPal and ask her to understand my reasoning as it’s been 7 months since I ordered. She tells me she doesn’t have PayPal but will put in a request for a refund. It should take 5-10 business days.
August 2- 10 business days later and nothing. Now I am pissed. I am done. I have been nice.
I have been so nice to this lady who had lied to me, ignored me and taken my money without any product exchange. I message.
No response.
I leave a comment.
It gets deleted.
Now I’m absolutely livid.
I message again saying it’s unacceptable to delete my comments and ignore me.
She responds it wasn’t deleted and was auto hid. I’m assuming she has set it up to auto hide any comments that are negative.
She tells me to send a refund request via PayPal. This is confusing since 10 days ago when I asked for a refund via PayPal she claimed she didn’t have it. Funny how that works, hey?
She also says “I’m done with this” as though all of this is MY fault and I am inconveniencing her.
Now I’m realllllllly mad.
I send her a message (please see photos below) and tell her how I feel. (Yes I say the wrong dollar amount)
She gives me bullshit excuses for why her reviews are turned off. And I regret not taking screenshots but let me tell you there were SO MANY bad reviews. All from people complaining they hadn’t received their blankets after MONTHS of waiting.
People saying she blocked them on messenger and they couldn’t get a refund...smh.
Kat threatened to take them to court. And what leg would you stand on, Kat? How can you say to a judge “these people are upset that I didn’t provide them with a product they paid me for so now they’re leaving me bad reviews”?? That makes no sense. They aren’t slandering your business, they’re telling the truth about what happened. Just as I am now.
I told her I sent my request and hours later I still have no refund, even though I stated I wanted it before the weekend. After all, IT’S MY MONEY. My hard earned cash. Not hers.
I have sent one last message and I don’t expect to receive my refund. So I guess I’ll be disputing it with my credit card company.
SO PLEASE do NOT order from this lady. She will take your money and provide nothing in return. She is a scammer and doesn’t deserve your business.
PLEASE SHARE so your friends and family know. And maybe, JUST MAYBE, her business will be shut down and no one else will lose their money.
8 months and I have no product and am out $85. Really freaking sucks.
(Also I apologize if I got any dates wrong, but you can see them all in the messages)
