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[mikeaboutmoney]

Small business owners, AI can now answer those calls for you, 24/7, without you hiring another person or building a call center.

How Can AI Answer My Customer Calls When I’m Busy? (24/7 Customer Service Without Hiring Staff)

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Your Biggest Revenue Leak Isn’t Marketing – It’s Missed Calls

Your Biggest Revenue Leak Isn’t Marketing – It’s Missed Calls If you run a home-service or trades business, you probably think you have a marketing problem.Most of the time, you don’t. You have a missed-calls problem. You’re already paying to make the phone ring. Google Ads, Local Service Ads, Facebook, mailers, truck wraps – all of it is doing its job. The phone rings. But then what? You’re…

Your Biggest Revenue Leak Isn’t Marketing – It’s Missed Calls

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most small businesses are already better prepared for AI than they think. Because they already run on systems, checklists, schedules, policies, and repeatable tasks. AI performs best in structured environments, and that is exactly how many successful small businesses already operate.

Your New Best Employee - How Small Businesses Can Use AI to Improve Operations

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From Teen Online Success to AI‑Driven Website Strategy Architect

In the Queue Podcast: Mike Schiano Interviews Laurens Tyson of Breathpage What does it really take to build a future‑proof, AI‑driven website strategy in today’s digital economy? In this episode of the In the Queue Podcast, host Mike Schiano talks with Laurens Tyson, founder of Breathpage.com, a European website agency that has designed and launched more than 400 websites for over 150 companies…

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Architect of all key business operational efforts.

What Boards Should Expect From a Modern COO in Contact Center‑Driven Businesses

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This is the kind of work I enjoy most as an SVP/COO: turning complex, multi‑site operations into reliable, scalable growth engines.

How we took a 500‑seat healthcare contact center from flat growth to double‑digit EBITDA expansion in 18 months

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Learn why Radically Human Leadership is needed in the Age of AI and how to do it.

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Master Multi-Site Operations. Most operations teams are busy. Far fewer are actually creating enterprise value.

Master Multi-Site Operations with Investor-Style Management

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Beyond the Management Blind Spot with AI Flourishing Partners

A new “Mike Schiano In the Queue” episode The Alchemy of Human Energy: Beyond the Management Blind Spot with AI Flourishing Partners 1. The Management Blind Spot In the high-velocity modern workplace, most leaders are effectively “flying blind.” Despite an unprecedented deluge of performance data, managers remain dangerously disconnected from the actual health and psychological engagement of…

Beyond the Management Blind Spot with AI Flourishing Partners

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Most organizations still don’t believe AI applies to their work, their teams, or their people. They treat AI as a technology initiative instead of what it actually is, a human transformation project. And because of that, the people most affected by the change, the workforce, haven’t been invited into the process. You can’t “roll out” belief with a slide deck! This blog post is a guide for leaders who want to win the transition.

AI is Coming for Jobs and is Already Reshaping Leadership, Work, and Organizations

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7 Ways AI Is Transforming Business Operations in 2026 (Real Use Cases for Leaders)

Today, AI in business operations is no longer experimental. AI is embedded in workflows, customer service, internal decision-making, and productivity systems across mid-market and enterprise organizations. In a recent episode of the Podcast In the Queue, business leader and AI America founder and CEO Rahul Desai shared grounded, operator-level insights on how AI is actually being used inside…

7 Ways AI Is Transforming Business Operations in 2026 (Real Use Cases for Leaders)

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AI Job Losses 2026: The Inevitable Wave and How to Survive It. Read this in 7 minutes and take action today.

AI Job Losses 2026: The Inevitable Wave and How to Survive It

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Why We Trust Flawed AI—and Why That’s the Real Danger

Why We Trust Flawed AI—and Why That’s the Real DangerBy Mike Schiano, AI Strategist, Author, Podcast Host When OpenAI CEO Sam Altman admitted, “People have a very high degree of trust in ChatGPT… which is interesting, because AI hallucinates,” he wasn’t joking. AI doesn’t always tell the truth—and we know that. So why do millions still rely on it daily, often without question? That’s the…

Why We Trust Flawed AI—and Why That’s the Real Danger

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Texas Takes the Lead: New AI Consumer Protections Enacted

Texas Takes the Lead: New AI Consumer Protections Enacted In this week’s episode of the In the Queue Podcast, where we delve into the intersections of technology, finance, and the evolving job market, we spotlight a significant development out of Texas that’s making waves in the realm of artificial intelligence and consumer rights. On June 22, 2025, Texas Governor Greg Abbott signed House Bill…

Texas Takes the Lead: New AI Consumer Protections Enacted

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Pope Leo is concerned with AI

by Michael Schiano – Operations Executive | AI & Workforce Strategist | Host of “Mike About Money” and “In the Queue,“ Podcasts. Congratulations to Pope Leo XIV. We are excited for his leadership and guidance. In his first official address the new Pope included his thoughts on what he called another Industrial Revolution that is taking place in the field of Artificial Intelligence. He said, AI…

Pope Leo is concerned with AI

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Future of Creative Jobs: Roger Hooks on Why AI Won't Replace You — Unless You Let It

By Michael Schiano | Featuring insights from the In the Queue Podcast with Mike Schiano What happens to creative jobs in a world run by Artificial Intelligence?That’s the question on everyone’s mind — and Roger Hooks, Creative Director at Super Micro, has a bold answer: “You won’t lose your job to AI. You’ll lose your job to someone who knows how to use it.” In the latest episode of In the…

Future of Creative Jobs: Roger Hooks on Why AI Won't Replace You — Unless You Let It

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🏠 The White House May Slash Housing Aid—Here’s Why Business Leaders Should Be Paying Close Attention

By Michael Schiano | SPS ContactOperations Executive | AI & Workforce Strategy | Host of “Mike About Money” and “In the Queue.“ Imagine your frontline employees losing their homes—and your business losing its frontline. That’s not a far-off crisis. It’s a policy decision being considered right now. In the latest episode of Mike About Money, we unpacked a proposal from the White House that could…

🏠 The White House May Slash Housing Aid—Here’s Why Business Leaders Should Be Paying Close Attention