William Lai

#InformationTechnology professional dedicated to helping growing companies with #digitalTransformation, #futureofWork and #customerExperience

[mrwilliamlai]

After many weeks of WFH, I miss our video conference room... 😢 so I brought it home! 🤣 Wanna chat? Hit me up at https://msprk.link/will

[mrwilliamlai]

NEON impressed CES with their innovative Core R3 neural network that simulates human avatars which can be used as customer service agents or the face of your business.

[mrwilliamlai]

Council Post: New Technologies Evolve How We Experience The Workplace Of The Future

As workplace technologies evolve and become embedded into buildings, computers, mobile devices and even automobiles, a natural, new way of working comes to life.

Future of Work => positive EX => maximum productivity

[mrwilliamlai]

When you are tech support for your family/friends on Windows 10, and you cannot be there in person... Quick Assist comes to the rescue!

[mrwilliamlai]

Stripe’s remote engineering hub shows how distributed workforces can thrive

Payments giant Stripe announced that it is adding a fifth engineering hub to its repertoire. But unlike its existing bases, it will be entirely remote.

Collaboration SaaS and Cloud Computing (i.e. Asana, Slack, Zoom, Google G Suite) is taking the workplace remote!

[mrwilliamlai]

How to turn your side hustle into a legit business

If you have the ability to turn a side gig into a real source of income, here are the next steps to making your business legit.

When your side gig becomes serious business...

[mrwilliamlai]

Batman has Robin... Your super employees should have a super AI sidekick to help them achieve great things too!

[mrwilliamlai]

The Digital Transformation of Customer Service

The digital landscape has rewritten the rules for #CustomerEngagement. #AltimeterGroup and #RingCentral illustrate how #ContactCenter 2.0 is evolving to improve the #CustomerExperience while reducing costs for businesses.

[mrwilliamlai]

Learn how IBM Norway, an integrated service and solutions company focused on data and artificial intelligence, is using Cisco Webex to revolutionize the way their people interact, collaborate, and work.

#CiscoWebex is revolutionizing the way people work together at IBM Norway.