Online Conflict: Social Media Governance, Digital Citizenship, and Online Harassment.
This week's set reading by Haslop, O'Rouke, & Southern studies the normalisation and tolerance of online harassment and the prevalence of gender-based harassment (2021). This discussion will explore social media governance, conflict and digital citizenship, and online harassment.
Social Media Governance
Social media is governed at multiple levels; including government, platform owners, and micro-level regulators.
Governments regulate online activity through legislation (Gorwa 2019). This legislation is often imposed onto both users and platform owners, and varies amongst countries. In Australia, laws such as the Online Safety Act 2021 enforce the protection of users from harm online (eSafety Commissioner 2023b). China has internet censorship laws enforced as part of their regulation (Gamso 2021). Service providers and platform owners must abide to censorship laws in order to operate in the region, such as implementing content filtering practices (Gamso 2021).Â
Content moderation by social media owners occurs on a large scale. Mass governance is achieved through platform policies, features, and automated enforcement (Birman et al. 2019; Gorwa 2019). At this level, content moderation is platform specific (Gorwa 2019). Facebookâs terms of service exemplify platform governance. Users must abide by these terms, such as restrictions on what content is allowed to be shared, in order to continue to use the platform (Facebook 2023b).Â
View the terms and conditions below.
Micro-level social media governance refers to regulation that occurs within certain spaces on the platform. Expanding on the aforementioned example, Facebook groups are governed by users selected as moderators and administrators (Facebook 2023a). These users have the authority to delete content, mute and remove users, and delete the groups they govern (Facebook 2023a).
The activities of these governing groups may intersect, such as the combination of human and automated regulation or changes in platform policy due to legal obligation (Birman et al. 2019; Hallinan, Scharlach & Shifman 2023). These groups may also have conflicting interests, often social or commercial.
Conflict and Digital Citizenship
Conflict in online communities is inevitable as there is potential for conflict in any spaces in which individuals can communicate. Online spaces are a digital microcosm of society, and thus online and offline conflict are interrelated (Kilvington 2021). Conflict online mirrors larger issues in society; often the unequal distribution of power in the context of gender relations, accessibility, and visibility (Kilvington 2021). By analysing online as an extension of offline conflict, it can be suggested that online conflict cannot be eliminated simply through content moderation and social media governance (Kilvington 2021).Â
Harassment in Digital Spaces
Online harassment is "defined as threats or other offensive unwanted behaviours targeted directly at others through new technology channels ⊠or posted online for others to see that is likely to cause them harm" (Haslop, O'Rouke & Southern 2021, p. 1421). Hate and harassment have existed prior to online spaces, however social media has both normalised and amplified this behaviour (Keipi et al. 2016). The tools afforded by social media to reach a larger audience have subsequently augmented the visibility of hate, and anonymity features protect perpetrators from offline consequences (Keipi et al. 2016; Kilvington 2021; Haslop, O'Rouke & Southern 2021). This behaviour is often tolerated amongst those with higher digital literacy, perceived as an inescapable aspect of social media (Haslop, O'Rouke & Southern 2021).
Below is a video by TikTok creator, Mei Pang, responding to the range of negative comments left on her profile. In this video, Pang also states that harassers are empowered by their anonymity.
responding to the crazy amount of hate comments ive been getting over the past couple of days! #baldgirl #patchworktattoo #xyzbca
Harassment Towards Minorities
As offline inequalities are reflected into digital spaces, online harassment is disproportionately targeted towards minority groups (Farkas et al. 2021; Kilvington 2021). Discriminatory harassment, or hate speech, refers to the spread of hatred towards an individual or group based on protected characteristics (Kilvington 2021). It often extends beyond an individual receiver, with harassers targeting entire communities (Keipi et al. 2016; Kilvington 2021). Women, ethnic minorities, and the LGBTQ+ community are commonly victimised (Kilvington 2021).Â
Hate speech thrives on social media particularly due to user anonymity and the perceived invisibility of victims (Farkas et al. 2021; Kilvington 2021). As a result, perpetrators face little consequences for their actions and have no acknowledgement of the harm inflicted on their victims (Kilvington 2021). Moreover, unlike in offline spaces, online harassers can shamelessly express offensive views and easily connect with like-minded users (Kilvington 2021). This facilitates the formation of hate groups which mobilise to spread mass discriminatory harassment (Kilvington 2021).
An important factor to note when considering hate speech regulation is that what constitutes a criminal offence varies cross-nationally (Keipi et al. 2016). Thus, governance of hate speech on social media may be managed at either a platform or government level (Keipi et al. 2016).
Strategies for Remedying Harassment
Humour
Humour is adopted as a strategy for mitigating the effects of online harassment (Gilmour & Vitis 2017). The use of humour to respond to harassment shifts the power dynamic, transforming hateful comments into objects for ridicule and critique (Gilmour & Vitis 2017).
The following video exemplifies the use of humour to undermine hate comments. For context, creator is a man who wears stereotypically feminine clothing and makeup.
(Language warning)
the south african accents makes the comments so much better
Legal, Advocacy, and Advice
Users are protected from severe online harassment in Australia by the eSafety Commissioner, a government agency formed for online safety (eSafety Commissioner 2023b). Empowered primarily by the Online Safety Act 2021, the eSafety Commissioner has the power to investigate reports of acts such as adult cyber abuse and image-based abuse (eSafety Commissioner 2023b). With jurisdiction over service providers, the agency can enforce the removal of offensive content (eSafety Commissioner 2023b). The agency also provides a guide for reporting harassment on popular platforms and websites (eSafety Commissioner 2023a).Â
Platform Corporate Social Responsibility and User Self-Governance
Platform owners have a social responsibility to protect their users from harassment (Gorwa 2019). As aforementioned, content moderation is enforced through platform policies and automated surveillance (Gorwa 2019). Platforms also place significant responsibility onto users to uphold anti-conflict values (Hallinan, Scharlach & Shifman 2023). Equipped with features for managing and reporting harassment, users are tasked with performing free content moderation to contribute to creating a safer online space (Hallinan, Scharlach & Shifman 2023).
This delegation of responsibility onto users is exemplified by Instagram's 'commitment to anti-bullying' announcement. Instagram's commitment highlights user features which empower victims to limit, restrict, report, and block perpetrators (Instagram 2023). There are also features which encourage users to self-regulate, such as comment warnings given for attempting to post a potentially offensive comment (Instagram 2023). The bulk of this announcement highlights features which place the responsibility of governance onto users rather than the platform owners.
Instagram has zero tolerance for bullying. Learn more about the tools available on Instagram to prevent online abuse.
References
Birman, I, Bruckman, A, Gilbert, E & Jhaver, S 2019, 'Human-Machine Collaboration for Content Regulation: The Case of Reddit Automoderator', ACM transactions on computer-human interaction, vol. 26, no. 5, pp. 1-35.
Broude, E 2022, @eiitanbroude, 30 December, viewed 8 May 2023, <https://vt.tiktok.com/ZS8ENVQP7/Â >.
eSafety Commissioner 2023a, eSafety Guide, eSafety Commissioner, viewed 8 May 2023, <https://www.esafety.gov.au/key-issues/esafety-guide>.
eSafety Commissioner 2023b, Regulatory Schemes, eSafety Commissioner, viewed 8 May 2023, <https://www.esafety.gov.au/about-us/who-we-are/regulatory-schemes>.
Facebook 2023a, What is the difference between an admin and a moderator in a Facebook group?, Help Centre, viewed 8 May 2023, <https://www.facebook.com/help/901690736606156>.
Facebook 2023b, Terms of Service, Facebook, viewed 8 May 2023, <https://www.facebook.com/legal/terms>.
Farkas, J, Matamoros-Fernåndez, A, Nikunen, K, Pantti, M & Titley, G 2021, 'Racism, Hate Speech, and Social Media: A Systematic Review and Critique', Television & new media, vol. 22, no. 2, pp. 205-224.
Gamso, J 2021, 'Is China exporting media censorship? Chinaâs rise, media freedoms, and democracy', European journal of international relations, vol. 27, no. 3, pp. 858-883
Gilmour, F & Vitis, L 2017, 'Dick pics on blast: A womanâs resistance to online sexual harassment using humour, art and Instagram', Crime media culture, vol. 13, no. 3, pp. 335-355.
Gorwa, R 2019, 'What is platform governance?', Information, communication & society, vol. 22, no. 6, pp. 854-871.
Hallinan, B Scharlach, R & Shifman, L 2023, 'Governing principles: Articulating values in social media platform policies', New media & society, vol. 0, no. 0.
Haslop, C, O'Rouke, F, & Southern, R 2021, '#NoSnowflakes: The toleration of harassment and an emergent gender-related digital divide, in a UK student online culture', Convergence: The International Journal of Research into New Media Technologies, vol. 27, no. 5, pp. 1418-1438.
Instagram 2023, Instagram stands against online bullying, Instagram, viewed 8 May 2023, <https://about.instagram.com/community/anti-bullying>.
Keipi, T, Nasi, M, Oksanen, A & Rasanen, P 2016, Online hate and harmful content: cross-national perspectives, Taylor & Francis, eBook Central (Proquest), pp. 53-74.
Kilvington, D 2021, 'The virtual stages of hate: Using Goffmanâs work to conceptualise the motivations for online hate', Media, culture & society, vol. 43, no. 2, pp. 256-272.
Pang, M 2023, @meicrosoft, 16 March, viewed 8 May 2023, <https://vt.tiktok.com/ZS8EFRp3P/>.










