Misfortunes of a barista

[lokidlaufeyson]

When I’m 80 years old and sitting in my rocking chair, I’ll be reading Harry Potter. And my family will say to me, ‘After all this time?’ And I will say, “Always.”

[yourbaristahatesyou]

Hi, my store recently got a new manager and he has taken away our second ten minute breaks. Is this against starbucks policy? I thought it was universal that we got two tens and one half. If it is against policy, what should I do about it?

I rarely ever got my second 10. Unless the labor laws where you live dictate otherwise, I’m not sure there’s much you can do because you’re still paid for that break.

[pekosab-blog]

It’s not really about company policy but federal law. There’s no evidence (clock-out and back in as you would in a meal break) because its a paid break so there’s no proof whether you took your break or not and companies feel and handle 10 minute breaks differently.

Keep in mind that it’s every 4 hours. So if you work 7 hours a day or less you likely won’t get a second 10 minute break.

[pekosab-blog]

Transfer please!

I was just given my annual review. No raise for me. Not because I don't deserve it but its not in the budget. I already make to much for my position. Bullshit. I can't wait to find something better. I was fearing that I was going to find another excuse to stay here. A raise and more training would've done it. I work a 7am to 3pm, Monday through Friday schedule. Paid Vacation days. Holiday pay. Overtime pay. It's hard to find that in this city. It's hard to find a job, period.

[pekosab-blog]

Customers always end up apologizing when they try to joke with me because I just stare at them like,

[pekosab-blog]

What's this?!

My dad, my brother, and me work at the same location but we all work for different companies. My dad used to stop by and get coffee every morning and I would just make him whatever I wanted and send him on his way. Basically, I was my-jaded-self because he would purposely try to annoy me. Lately, he's been on a "diet" so it's been a couple of weeks since he has stopped by. He stopped by today and I gave him my professional customer service treatment, and he was all "What's this?!!! You're being so nice!" I then of course rolled my eyes and told him to go and away. I can go from Leslie Knope to April Ludgate in a blink.

[pekosab-blog]

My anxiety has been hitting me pretty hard lately. The stress of the holidays and having my mom living with us is getting to me. She has always been the source of all my major depressive episodes. I walked out of work today and ran into a handful of customers. To my luck, they were ones I find to be annoying so I'm not all that nice to them. Not only that but I have managed to be at odds with another one of my coworkers. I reached the car and that feeling of "Everyone hates me" sunk in. And tumblr confirm it. I do have followers. The app is just major trolling me. Not helping.

[pekosab-blog]

READ THE MENU

Back story: We only serve Grande Frappuccinos. Usually, I have the patience to deal with customers who can’t understand that fact. “Why!?” They ask. I don’t make those decisions and I can’t change it either.

This one customer has come about once a week for the past few months. Every single fucking time he wants a tall Frappuccino. You'd think by the 10th time he'd understand the drill. He orders. I make his drink, then his friend shows up.

Customer’s friend: What did you order? Customer: Caramel Frapp. CF: OK. I’ll have the same thing. Is that a Grande!? I don’t know if I want a Grande… Me: It’s your only choice. C: But how come on the menu you have all the sizes??????? Me: We don’t… C: It’s right there! Tall, Grande, and Venti! Me: OK, if you look under the Frappuccinos, you’ll see only one price and that’s under Grande. C: Where?!?? Me:

[imightbeacoffeesnob]

When I’m just clocking in still putting on my apron and a customer starts rattling off a coffee order

[pekosab-blog]

Lights are off, closed sign is up, customers just yap away their orders because I'm there. Cons of working at a kiosk...

[whywehateyou]

We hate you because you treat us workers like emotionless-robot-slaves who are here to treat you like royalty. 

[pagesofkenna]

now if you’ll excuse me, i have to go find another box

accurate as hell

[mozzarellasticks4life]

I don’t know anymore..

[somanybadcustomers-deactivated2]

I am a barista with prosopagnosia (facial blindness) and I get a lot of regulars who are genuinely offended that I haven’t been able to remember their name and drink right away when the come to my register. It takes me a while to process who a person is by analyzing non-facial features and can sometimes take months for me to memorize what a person looks like, until they go through a drastic change like a hair cut or shaving off facial hair. I wish more customers could learn to be understanding and recognize that some employees have disabilities that prevent them from recognizing who they are.

[pekosab-blog]

Spoiled assholes is what they are. It's not a requirement to remember someone's drink or face.

[pekosab-blog]

Ignorance

My boss presented me with this feedback, "The coffee from Sbux machines tastes very bitter. The machine need to be descaled and the coffee will start tasting sweet as it should. Please have your staff deep clean the with a descaling solution. I look forward to enjoying fresh sweet espresso and coffee :) Thank you!" I am beyond annoyed at this customer.

[pekosab-blog]

Oopsies

It was really busy this morning! I was in the process of making Frappuccino roast but customers kept coming so it didnt mix right and got all gooey. For some stupid reason I decided to put it on the blender... I was only going to pulse it but a customer came and I let it run full time. By the time it was done it was just foam! It over spilled and got the vita-mix all dirty. Oops.

[pekosab-blog]

Not amused

Note* I am part of a cafeteria so people eat at the coffee tables all the time and we provide bottled hot sauces. On Monday morning I round up the bottles, marry them and clean them. I was really busy this morning so I collected them and let them sit on the counter. Customer: I'll have a decaf Americano with *brand* hot sauce. Me: I can't do that for you but feel free to do it yourself. I'm assuming you want a tall one? Customer: Oh yes. Me: $2.15 please. Customer: Oh I was only joking BTW... People think they're so funny.

[pekosab-blog]

Obnoxious

Twice it happened today that my own actions made me be all anxious in fear of getting complaints against my behavior but customers are so freaking rude... Also I do these actions constantly. It boggles me that customers think that by saying something courteous it makes it OK to just start asking questions and place their order. Never mind that my back is facing them and I'm busy making drinks and that the very loud vita-mix or grinder or steam wand are on. Me: *prepping Frappuccino* Customer: Hi! Me: Hi, I'll be right with you *don't even look at them cause that encourages them to talk. Starts blender* Customer: *asks a question* Me: *ignores cause I'm busy and I can't hear* Me: *turns in Frappuccino and notice that lady is MIA* Customer shows up while I'm finishing drinks. Me: *places drinks on counter* Customer: What Frapp.... Me: *interrupts* TALL LATTES! Me: Hi, what can I get for you? *smiles*

[pekosab-blog]

After lunch grumps.

I have to be really careful with my attitude with customers after I've had my lunch. In the morning, I deal with the rush and I have all the patience for every customer. After my lunch I just want to relax. My anxiety kicks in and I can't deal with stupidity. My brain just won't have it. Customer: Peppermint mocha Me: A Peppermint Mocha what? Cold or hot? Customer: Cold? Me: on ice or blended? Customer: blended! Customer "excuse me, I want ice!"s me and I roll my eyes and do it without saying a word. There's a self-serve ice/water dispenser that can be seen from my counter except is a flight set of stairs away. Rude lazy fuckers.