Pointel Inc

Pointel has delivered exceptional customer experience, implementing Genesys contact center solutions for 400+ companies, including Fortune 500 companies. Our flagship product, CCaaSSync offers a reliable backup infrastructure ensuring uninterrupted service even during catastrophic failures. Pointel offers Genesys Implementation Services, Genesys Adapters, and Accelerators like Configuration Management, Survey360, Automated Agent Provisioning, Test and Monitoring Solutions, and Reporting Tool.

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Disaster Recovery Essentials: A White Paper on Business Continuity in Cloud Contact Centers - Pointel - Contact Center Solutions and Service

Introduction

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Are you prepared for the unexpected? Disasters can strike at any time, but with CCaaSSync, you can rest easy knowing that your contact center will be ready. Our cloud-based disaster recovery solution ensures business continuity even in the face of unexpected events. Keep your agents connected and your customers happy with CCaaSSync.

Don't wait until it's too late, sign up today!

CCaaSSync is a Contact Center Disaster Recovery Solution that helps businesses to prepare for unexpected disasters that affect their contact

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Unleash the potential of Genesys Cloud and ServiceNow for a better Customer Experience with Pointel’s Genesys Adapter for ServiceNow.

Pointel Adapter integrates Genesys Cloud with ServiceNow to boost the efficiency of your contact center agents. Empower your agents with 360-degree customer insights to increase First-Call Resolution and provide a superior customer experience.

Register for the Demo!

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Genesys Adapter for Oracle CX Cloud

By implementing the Pointel adapter you can Conjoin the oracle cx cloud customers can make use of the applications such as oracle cloud marketing, sales, service, social and CRM SaaS applications. Make use of the Genesys adapter for oracle cx cloud so that agents will be able to engage the customers via telephone and digital channels which improve the sales, customer retention and also the brand value of adapter oracle CX Cloud.

Since interactions between agents and customers are solutions rather than merely interactions, the Genesys Adapter for Oracle CX Cloud connects business systems, synchronizes incoming customer data, and augments it with data, including previous interactions and interests. The Adapter manages omni-channel real-time experiences to maximize consumer value by integrating these potent systems. It increases agent productivity by automating tasks, showing reports, and exchanging customer information.

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Data integrity is always guaranteed since Dynamic Contact Centre Manager accesses Genesys configuration management data via the Configuration Server. Since DCCM was created using the suggested Genesys SDKs, it supports upcoming Genesys upgrades. Through load balancing and links to the primary and secondary Genesys Configuration Servers, DCCM enables high availability. Using the Genesys Software Development Kit (SDK), the Genesys Configuration Server provides real-time key-value pair updates.

Conditions in the contact centre industry are always changing, including peaks in incoming calls, unexpected closures, and regional holidays. In order to efficiently manage such changes, achieve SLA goals, and enhance the customer experience without any interruptions or delays, Dynamic Contact Centre Manager provides contact centre operators with intuitive and secure access to essential metrics and agent skills.

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Meet our team at booth #311 in Oracle CloudWorld 2022

Meet our team at booth #311 at the Customer Experience Community in Oracle #CloudWorld 2022 and ask questions you may have. There will be helpful giveaways while we showcase our solutions for organizations looking to improve their Customer Experience.  

Don't miss this opportunity!

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Join with Pointel at Oracle CloudWorld 2022 Event

Pointel is excited to sponsor #Oracle #CloudWorld in Las Vegas from October 17-20, 2022. Visit our booth to learn how Pointel helps contact centers improve the Customer Experience with Genesys and Oracle CX Cloud.

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No matter where you are, it can be difficult to keep track of everything happening in your Genesys Cloud environment. Particularly when things change! 

With Pointel CMS Audit & Alert, you'll never have to worry about missing anything. You can track any changes you make quickly and easily, as well as changes made by others.

Click here to Register for Demo

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Pointel Survey360 Wins 2022 Gold Award for the Best Technology Innovation

Pointel is proud to receive Gold Award for the Best Technology Innovation from Contact Center World at the 17th Contact Center World Awards ceremony held in ...

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Are you having difficulty evaluating the degree to which your product or service meets your customers' expectations? The ability to measure this is crucial to the success of your brand.

"Pointel Survey360, the “Best Technology Innovation of the Year 2022” from the Contact Center World Awards, is here to help.

The solution integrates with several contact center solutions, including Genesys Cloud. With Survey360's actionable insights, you can enhance the customer experience and retain your most valuable customers.

The solution integrates with several contact center solutions, including Genesys Cloud. With Survey360's actionable insights, you can enhance the customer experience and retain your most valuable customers.

Click here for your FREE TRIAL of 30 days!

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CCW Awards Confirm Pointel Survey360 As The Most Innovative Technology

New Jersey, June 28, 2022 – Pointel today announced that its Survey360 solution has been acknowledged as the most innovative technology in the form of the Gold Award at the 17th Contact Center World Awards. Pointel has been dedicated to delivering industry-altering solutions in the customer experience space and has offered numerous game-changing products over the…

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First Prize at the 17th CCW – Winner of Gold Award for Most Innovative Technology

We are pleased to announce that Pointel has won the Gold Award at the recently held 17th Contact Center World Awards.

We are honored to have competed with more than 2000 participants in the contact center space from over 80 countries and to emerge victorious.

Being awarded The Most Innovative Technology award among the most ground-breaking innovations has been an incredibly rewarding experience for us at Pointel.

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Pointel Survey360 is a closed-loop feedback solution helps contact center agents to create and conduct surveys to obtain customer feedback and capture customer experience data effectively. 

With pre-built surveys it is much easier and faster to gather customer feedback. Agents can analyse real-time reports identifying the strengths and areas to improve customer satisfaction.

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Surveys are the most reliable method to get real feedback from your customers. Efficient collection and analyzing of this valuable data can indeed give you a jump-start against your competitors. Pointel Survey360 makes it all much easier. Now create and conduct surveys to obtain customer feedback and capture customer experience data. Want to try it out to see how it works?

Register for our Demo now: Pointel Survey360

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Configuration Management Solution by Pointel for Contact Center | Audit and Alert |

For demo, visit: https://www.pointel.com/solutions/cms-audit-alert/

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Empower multi site contact center operations team to effectively handle contact center changes and challenges. 

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities. It enables the business to focus on meeting Service Level Agreement (SLA) objectives and optimizes the customer experience.