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Join with Pointel at Oracle CloudWorld 2022 Event

Pointel is excited to sponsor #Oracle #CloudWorld in Las Vegas from October 17-20, 2022. Visit our booth to learn how Pointel helps contact centers improve the Customer Experience with Genesys and Oracle CX Cloud.

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First Prize at the 17th CCW – Winner of Gold Award for Most Innovative Technology

We are pleased to announce that Pointel has won the Gold Award at the recently held 17th Contact Center World Awards.

We are honored to have competed with more than 2000 participants in the contact center space from over 80 countries and to emerge victorious.

Being awarded The Most Innovative Technology award among the most ground-breaking innovations has been an incredibly rewarding experience for us at Pointel.

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Last Chance to Register for Pointel DCCM Global Webinar

Last Chance to Register for Pointel DCCM Global Webinar

Pointel DCCM is setting up a solid foundation in bringing best practices to avoid operational risks and improve SUPERVISOR+AGENT experience. 

Register for Global webinar today! We will send the meeting invitation accordingly.

Talk to our experts and find the benefits of using DCCM solution. You will also understand how this technology can transform overall customer experience for…

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Wow: Join #PointelGlobalWebinar on 1st of June 2016

Wow: Join #PointelGlobalWebinar on 1st of June 2016

Few days to go, join our global webinar on Dynamic contact center manager for Genesys.!!

It’s going to be well worth your time, and it’s going to be lot of questionnaires! We hope to see you there! So hurry and Register now if you haven’t yet!

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Value Proposition for Government Institutions

Value Proposition for Government Institutions

The future of Government customer contact relies on how they take customer accountability and customer lifecycle. What is the best way to empower citizens and ease customer interaction challenges?

As we all know, Government institutions are in demand looking for cloud solutions to reduce Operational expenditure (OpEx ). Based on their budget, they can adopt to cloud contact center solutions…

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Continuous workforce optimization

How continuous workforce optimization works?

Traditional way of quality and performance management is not giving organizations a better improved workforce. In order to effectively optimize the contact center workforce and improve agent performance, Genesys customer experience platform introduced a proven continuous workforce  optimization mechanism to automate business workflows.

Common…

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Pointel Inc Corporate Presentation

We strongly believe in customer journey for a unique customer experience and serve our worldwide customers in building their customer service environment.