Engaging an audience on Snapchat
We’re back on track with the Social Sandbox and today we’re talking about engaging an audience on Snapchat. We’re continuing to experiment with this platform as it grows and as we keep track of what the audience enjoys responding to. It feels like we’re discovering something new every day!
Here are a few of the engagement techniques that we’ve tried, as well as a few from other news outlets:
Instead of using just a snap or two to showcase a recent story, how about dissecting it on Snapchat from start to finish? The New York Times did this recently when explaining that Snapchat would be partnering up with brands like McDonald’s on special geofilters when you’re in/near their locations. In doing this, they explained the story in detail, went to a McDonald’s to showcase the geofilter on their story, and even talked to a few people in person about whether or not they would use it on their own Snapchat accounts.
2. Quizzing the audience: “Real News or Nah?”
USA Today uses their news quiz “Real News or Nah?” in which they post a real news story and a fake news story and then ask their audience to guess which one is which.
(Via USAToday on Snapchat)
Not only is this a fun way to engage, but it’s also a unique way to promote a few of their stories.
3. Spot News/Breaking News
A recent example of this is when I ran to the Supreme Court right after same-sex marriage was legalized nationwide. Our followers had an opportunity to get a live look at what was going on via their Snapchat feeds when we showcased the sights and sounds as people reacted to the news.
Check out some of the other outlets’ snaps from that day:
4. Showcase what we have that no one else does
This can be anything from tapings of a podcast to behind the scenes of a Tiny Desk concert. The audience LOVES seeing the ins and outs of what we do here at NPR and Snapchat is a great, quick way to give them that. A twist on this is to feature our reporters or hosts that are willing to appear and have them engage with the Snapchat audience.
Something that we tried outside of the Supreme Court was talking to people and getting their opinions on a live news story. Everyone we talked to was more than willing to give us their quick opinion. (Remember that characters are limited on Snapchat and videos can only record up to 10 seconds at a time).
By now, you know how successful social callouts can be. We’ve noticed that our Snapchat audience is very receptive to them. When we asked users to snap us one word to describe their reaction to the same-sex marriage ruling, we received a number of responses. We have also asked for their favorite NPR story of the day and got a nice amount of responses from that as well.
You can also utilize Snapchat for potential sources for a story. While we haven’t done this yet, it’s definitely worth trying. We suggest asking followers to reply with their contact info if they’d like the reporter to be in touch. If you’re interested in trying this out, let us know! We can do a follow-up post to update everyone on the results.
Something to remember when trying to engage your Snapchat audience is that this is a young platform with a young audience. In order to speak to that audience, the content must be fun, engaging, and easy to consume.
The possibilities are endless and the best thing for us to do is to continue to experiment with this platform and take our audience on the ride with us!
Make sure to reach out to the Social Media Team if you come across an interesting Snapchat account or something new we should try.