Calling 9-1-1 – 188 Million Calls a Year
Get help immediately, even if a family member wants to wait
If you believe it is an emergency, it probably is. Expect a “denial” from your family member. It’s normal for someone with chest discomfort to deny the possibility of something as serious because they are frightened. Don’t let this stop you. Take prompt action anyway. Most people wait close to two hours before getting to the hospital for the medical care that they need.
Dial 9-1-1. Or dial “O” and you will be connected to these services.
Report a possible stroke. Try to stay calm.
Answer questions in clear, short answers.
If you need a translator, ask for one immediately.
Do not hang up first: Wait for instructions.
Stay calm so that the dispatcher understands you.
Focus on what you can do. Though you may be frightened, try to do everything in a steady and reassuring manner. The person will read your face and will react if you have panic in your eyes or in your voice.
You can better able to grasp the situation more fully. Trust your ability to handle everything.\
Tell yourself that you can’t panic.
Reassure yourself that you are doing your best and you will be able to help.
Be prepared to give your name, address and apartment.
If you are at work, give address of the building and floor.
Write down the name of the person’s doctor and phone number, medical conditions.
Write down the person’s current medical conditions, such as diabetes.
If you are in a private house: At night, turn on an outside light; if possible.
Or send someone out to watch for the ambulance, and to be ready to direct the rescue personnel.
Emergency department will call your doctor for your medical history, including the names of all prescribed medications.
How to Prepare for an Emergency
Be able to identify the early signs of a stroke, cardiac attack, or other emergency.
If a family member has recently had surgery, has a heart condition, a pacemaker, ask your primary medical provider for the warning signs you need to know that may indicate an emergency.
Know what to do in an emergency. Write down steps to follow in an emergency from what you have learned.
Act immediately. If your family member is experiencing signs of a heart attack. Warning signs lasting two minutes or longer — do not delay getting to the hospital.
If you believe someone is having a stroke, call immediately without waiting for things to improve.
Make every effort to remain reassuring. After EMS has been called, and you are waiting for medical help to arrive, make every effort to remain calm and reassuring. Make the person comfortable by loosening clothing, such as by opening a collar or a belt. It may actually be better for the person to be sitting rather than lying down in case vomiting occurs. Except for some water, it is best not to allow the person to drink anything.
Ask your doctor the steps to take in an emergency. Ask symptoms that indicate you need to get to the hospital without waiting for the doctor’s return call.
Ask your doctor on which hospital he/she is on the staff.
Ask your doctor other safeguards you should consider. Particularly if you are alone for long periods of time, find out if your doctor recommends that you consider a personal response system to alert EMS.