Polarize, Provoke, Stand-Out
Polarize, Provoke, Stand-Out: Be the Signal, not the Noise!
Based on thoughts by Roger William (@Roger_William), provided as answer to my shout-out question: “Tell us your concept of a ‘litmus test’ in product design and how it might be applied to other areas in marketing and society?”
Barney Worfolk-Smith (@mightybarnskey) recently wrote an interesting piece about the re-humanization of social media marketing, in which he cited Joe Kraus, the founder of Excite:
The 20th Century was about dozens of markets of millions of people. The 21st Century is about millions of markets of dozens of people.
This raises general doubts about the logic behind thoughts of social scalability and about the validity of overcome marketing concepts like target groups. Some colleagues within social media marketing are therefore suggesting to orient ourselves more towards contexts and group targets - rather than target groups.
While a stronger orientation towards the manifold of social contexts and the actually existing individual as well as group interests certainly holds true, the problem behind this advice is the generally pervasive cultural bias towards individualism and in-group orientation, at least in most Western contexts:
Source: Eupedia, Eupedia image URL - thanks to Maciamo
In this regard, our individualist culture and especially our culture-dependant use of social media is responsible for keeping us in an individualism trap, where we have become our own entertainment - forever staying cognitively trapped in our personal filter bubbles and therefore suffering from our self-inflicted confirmation bias. This might be one of the reasons why the biggest digital information/marketing companies in the world - Google, Facebook & Co - are still able to lump us together in crude information clusters like the ones displayed in their ads settings:
Google Ads Settings (Example)
So, paradoxically, it is exactly because we are not fully acknowledging and reflecting the fact that we are “ζῷον πολιτικόν“ (social animals) that we are only able to see ourselves and our environment through the distorted lens of our inner narcissist - who only perceives what he has chosen to perceive through the skewed mirror of her/his superficial network of “friends” in the respective social channels. This is why we - although feeling like an individualist - end up being just a plain mediocre conformist, or in more modern/applied terms: why all hipsters do somehow look the same.
From a societal perspective, this behavioral pattern has interesting higher-order game theoretical consequences. One of these consequences is what we call median voter theorem, which basically states that “a majority rule voting system will select the outcome most preferred by the median voter".
Median voter model, CC 3.0 via Wikimedia Commons
Translated to the world of marketing and consumption this means that brands will always put their main marketing focus on the most average (boring, mainstream, …) consumer, being right there in the “middle” (at the median) of the standard normal distribution of consumers. Game-theoretically, this can be easily explained based on the respective cost / efficiency of their marketing activities:
The consequences for the individual consumers become instantly apparent: all brands being positioned right besides each other - often also offering almost the same product - now become completely indistinguishable. Their compulsive hunt for short-term e$$iciency has effectively eliminated their last (subjective) differentiators, which in turn drives them into the open arms of marketing agencies, ready to provide them with some fresh, new emotional communication USPs.
But how can it be that - in times of personalization / individualization and person-specific (n=1) targeting possibilities - marketing communication is still talking to us as if we were one undifferentiated mass, ‘cattle’ without any individual differences? We all want to be seen and treated as individuals - so why the pluralistic ignorance of mass communication? Instead of searching for the responsibles only within the undoubtedly morally bankrupt marketing industry, we should rather look for responsibility in our own behavior as consumers. Because we are humans, we are inert, slow, and passive.
Why? Because mental change is demanding and energy-draining as it requires us to reflect our perception and make an independent, self-reliant and active choice rather than to just act upon existing habits or follow / imitate the behavior of others. The older and the more conservative we however get, the more likely we will stick with our existing and tested choices, ideas and behaviors - because our behavioral immune system wants us to save our energy and play safe.
The downside: we basically stop actively choosing and questioning our behavior and get stuck in routines, often based on nothing else than prejudiced habits. And the loss of (perceived) choice makes us feel bored and spiritless, because we act against our very own human nature of being curious animals - which is at least how we are born into this world before our educational system kills both our curiosity and creativity. The over-abundance of pseudo-choices available in the form of completely interchangeable product offerings cannot compensate for the inherent lack of real choice as these offerings are basically ‘empty choices’, containing no substance and therefore just leading to ego-depletion.
A possible solution to this passivity paradox in marketing could therefore be a form of communication that not only encourages but actually forces consumers to make an active choice. But how can this work? For example by using ambiguous signals that need to be actively interpreted by the recipient to be understood. One example for this from the field of visual perception are optical illusions like Rubin’s vase:
"Rubin2", licensed under Public domain via Wikimedia Commons
The ambiguity within optical illusions forces our visual perception system to make an active choice about how we want to interpret the perceived visual information. The same way, communication should also always be an active choice, a creative generation and interpretation of signals - because communication is not passive but in its core dialogical in nature and highly creative:
Communication is the ongoing, mutual interpretation-agreement about signals being sent back and forth within a constantly changing context - each new signal changes the context so the next has to be interpreted on the assumption of (correct) understanding of the last one. And this is happening on various layers of communication, so a signal is able to change not only the meaning but the whole “code” of interpretation of all following signals!
Against this background, Roger and I am arguing in favour of a litmus test-like style of marketing communication that allows consumers to
stay active rather than passive (because the communicated signal is designed and sent in a way that requires the recipient to actively “decide” how he wants to interpret it,
make a personal / individual choice about how they want to understand the signal and how this interpretation allows them to position them within their social environment, and
discover previously not (consciously) perceived dilemmata within society or life itself that prompts them to reflect on how they want to deal with it (individually as well as collectively), so they can grow in the context of life’s challenges.
Applying this approach to the lines you just read I therefore also want you to make an active choice and decide: is it a good and useful concept or just an old hat? Decide and make yourself heard!
"My Wife & My Mother-In-Law", public domain via Wikimedia










