Ryan Reviews Bobâs Furniture Store #2
So Iâve reviewed Bobâs before. I gave them a terrible review for horrific customer service and cheap quality furniture.
Put your seatbelt on for my next review of them!
My girlfriend took a credit card out from Bobâs to purchase a new couch for our home.
We visited the store and someone greeted us as we entered, but we said we wanted to look around first. He gave us his name and said please let him know if and when we need help.
We looked around and sat on couches for a while seeing which one we liked the most. We finally found one that was decent. That salesman was now nowhere to be found. We literally looked all over for him. We passed a good 15 other sales people during this time and not one asked us if we needed any help. Not one!
They were huddled in the center of the store laughing with one another and hanging out. I couldnât believe it. I made it a point to walk around their huddle multiple times and not one person even acknowledged my existence.
I almost walked out right then and there, but I went back to the couch. Finally, I see a man walking towards the back of the store. I literally stepped in front of him and said hello first.
He sits down with us and we are all ready to buy, but my gf left her ID home. The man says, â Oh just order it online so you donât have to bring the ID back, but put my name because well you know I helped you.â Lmfao!!!! He helped us! Yeah right! He wanted the commission for a sale he didnât even try to make.
We decided to look online a week or two later to purchase the couch. I called the store and spoke to a lady and said I want to order this online, but Iâm concerned about the size fitting through my door.
My door is 32 inches wide and the couch was 39 inches wide. She put me on hold to speak to her manager. She comes back on the phone and says, âYeah donât worry about it, theyâll get it in your house.â
I told her the ID problem we had last time about how my girlfriend forgot it last time and she said the same thing, âJust do it online; oh and donât forget to put my name inâŠâ -_- wow.
Another person wanting commission for hardly helping me. Whatever though. I go online and order it.
I receive a confirmation from them for the purchase and see the money come out of my gf account. Bobâs calls me back and says the order was declined because you wrote your name in the bill to section. I said, âYeah but Iâm paying for it.â They said I needed to put her name.
I mentioned I received a confirmation email and they took the money out already. They said I have to order again. They said the money will go right back after we cancel this order.
I told them I will not order again until this is cleared. It still isnât cleared with the bank yet. The bank said it could take up to a week!
I called customer care and I couldnât get a live person without acting like I was calling for the warranty. I get someone and they say to me that someone will call me back. I was like hell no, I wanted to speak to a manager now. Long story short I went in circles with them. They told me I couldnât talk to someone in corporate without being a customer. Then they say they can only talk to my gf. Then they tell her she canât talk to them without being an official customer!
This started a big argument! They talked over me and said Bobâs was not responsible and that this was our fault. I begged them to take my hard earned money(sarcastically) and they said if we want anything now we have to come in with her ID.
I said, âYou know there are many other furniture stores to buy from, right?â They did nothing to try to keep me as a customer.
They didnât even apologize without me asking them for one. I mean they were really trying to tell me I couldnât even complain to them without having spent money with them.
I will never buy anything from Bobâs with their terrible service and terrible corporate policies!
They told me they never have issues and make 4000 sales a day. Basically they didnât want or need my hard earned money. They were unbelievably rude and very unhelpful. Oh, and I spoke to someone who ordered from them and they bought the warranty and called to get help with the couch and the warranty people told her they were not responsible! Even though Bobâs sells it like, âYouâre covered no matter what!â They are all used car salesmen. They suck! Buy from Raymour or Ashley; never buy Bobâs! They said they have 5 stars, but consumer affairs has them at one! Makes sense that they would lie to me.
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