Breaking the law, even an unjust law, has consequences that not all can afford. But also a very large number of us are also very stupid, or very confused, or very lazy, and so it’s not unreasonable that someone at the bottom of the chain of command might make a typo, or misplace some paperwork, or leave a Friday afternoon email for Monday morning.
When something goes wrong, or an operation slows down, because a low-level worker somewhere sent a package to the wrong address or left someone on hold for an hour or didn’t fill out a particular form correctly- Do you immediately assume malicious intent? Or do you usually just brush it off as some underpaid idiot being bad at their job?