Epos Now – best support for large businesses
· Works online and offline
· Customer support costs extra
· Runs on iPad, Android, Mac and PC
· With or without contract
Epos Now is a scalable system that works on PC, Mac, iPad and Android tablets. It’s suitable for small businesses as well as large international corporations. Epos Now sells hardware packages with touchscreen monitor, receipt printer, cash drawer and more, and the system can be used with a wide choice of card terminals and processors.
They offer 24/7 customer support, but only on the Premium plan. The Standard licence only includes email support and some initial help with setting up, so it is expected you can manage most things yourself on the cheapest plan. On the Enterprise plan, you can get onsite support.
There are three tiers of subscription plans: Standard, Premium and Enterprise. In all of them, you can add unlimited products, users and customers, and software and security updates are included. The Standard and Premium plans both have cloud reporting, while the Enterprise plan has more advanced reporting. For budget-conscious companies, the additional charge for customer support, i.e. you have to be on Premium, could be a deal-breaker considering other EPOS systems uk typically include phone support at any price level.
Standard: £25 + VAT/mo per till, £15 + VAT/mo per extra till
Premium: £50 + VAT/mo per till, £30 + VAT/mo per extra till
While there have been reports of features being limited, technical issues getting started and usability challenges, Epos Now offers a good range of essential functions for restaurants and the option to integrate with ecommerce. You can also rent POS equipment from them if you can’t afford to purchase hardware.
Can I try it out before committing? You can request a demo and free 30-day trial through a contact form on the website. Just beware that Epos Now is known for using contact details for marketing purposes, which you may need to opt out of.