Śéphòrä
“DNA” tip 🖤🖤🖤
I did a good amount of research while attempting this, so please please take my advice. (Reddit is a god send and also another website purely for lvftèrś)
Sèphœrà uses UPS where I am, and ups generally doesn’t “lose” packages. And IF you tell them your package didn’t arrive, they will tell you to open a case with UPS and not them, thus you probably won’t get your refund.
Now this is what I did to get refunded, and a few extras you can do too 🖤
I ordered off my normal account, the one I’d use for buying things so it didn’t look SUS as I’ve never complained about not reviving an item. You’re going to want to order between 2-4 products (I ordered two palettes and my order was around $75) You can try for more but no guarantee it’ll work. Since they have been receiving so many orders, things tend to fall through the cracks and it’s much easier to say your order was messed up rather than it didn’t arrive.
Without saying word for word, this is what I emailed them the day my package arrived... “hello! I know your facility has been receiving many orders and I receviced my package today BUT I only received the sample products and beauty insider products and not the actual items I paid for! Am I expecting another package with my other items? If not, please refund my order and I will just purchase them in store as I’ve waited 3 weeks for this delivery only for it to be completely messed up! Thanks a bunch!”
And that’s it’s lol. It took 3 days for them to respond and they just straight up refunded my order and apologized for the inconvenience.
You need to tell them in the email that you want a refund and act like it was such an inconvenience that you waited so long and they still got your order wrong. You can say anything along the lines of
1. You only got the samples from your order
2. A product busted open in the packaging that ruined all the other products
3. You got the completely wrong order
4. You CAN say it didn’t arrive (but be aware they may make you open a case with UPS, just be prepared to say maybe it got stolen off your doorstep or whatever. I don’t recommend this option though)
Extras
So I waited until they had a really good deluxe sample they gave with a purchase and added it to my order. So not only did I get some bomb ass samples, I sold the one sample I received for $13..... and the other products I said I didn’t get for almost their same selling price. I highly suggest you pick some good samples and sell them (anything drüñk elephàñt sells super well).
You can probably do this 2 or so times going to your address and then hopefully you have a friend you can send stuff to on a separate account. Do not use your BI account for it every time, feel free to open up new accounts and be sure to claim a point item when you’re checking out as those sell fairly well too!!
