Social Media Manager and Aspiring Writer

I like comic books, technology, and rainy weather. I live in my dream land.

[comixology]

SUPER CRAZY INCREDIBLE EISNER-EXCITEMENT-INDUCED IMAGE COMICS SALE!

Click here to see for yourself!

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Congrats to imagecomics, mattfractionblog, kellysue, zdarsky, jordiecolorsthings, aleskot, fionastaples, Brian K Vaughan, Jonathan Hickman, ruckawriter, nickdragotta, nickpitarra, prettydeadlycomic, Emma Rios, johnnyrocwell, kurtiswiebe, Michael Lark, Santi Arcas, and anyone else I may have missed!

[socialthefletch]

Finishing a Project

Finishing a script or short or even a poem results in such a feeling of euphoria. I'm in the final stages of finishing my first novel, The Ziggurat of Marduk, after two false starts, five drafts, and countless hours of work. I anticipate the euphoria will be great.

I think a comic book script is next.

[socialthefletch]

Social Customer Care

Shoutlet had a great webinar today on real time tweeting and they used the customer service I deliver (as part of a team) at Clearwire to highlight the impact a great experience seeking help on social media can have. It was a really great presentation but I think they missed some key points in discussing real time social media.

At Clear we've set the goal of responding to requests for assistance within 30 minutes on Facebook and Twitter but we've also set aggressive turn times for YouTube and our Blog. The immediacy of social media prevails across every channel, not just Twitter. When we respond to a YouTube comment inside of an hour the reaction we get is one of shock. People aren't used to that channel be monitored as closely as the others. If you want to deliver a world class experience you can't simply do what every one else is doing, they're already doing that! To have your customers walking away saying to themselves, "Wow that was amazing!" you need to deliver something no one else is. We do our best to offer as many channels as possible for our customers to request assistance but we have to be listening intently for it to make any difference. SocialTheFletch is an employee at Clearwire and any opinions offered in this blog are his and do not represent those of the company or company leadership.