A Cooperative Meeting: Day 2
Last week, I told you about A Cooperative Meeting: Day 1. It was all about the start of the Mississippi Credit Union Association's 76th Annual Meeting and Convention in Biloxi. Now, on to Day 2...
I awoke early, to take in the sunrise shimmering off of the bay on the backside of the Beau Rivage. There was a long, thin island just past where our hotel was, and beyond that, the Gulf of Mexico. The water was calm this morning, as not much marine activity persisted.
Away I went, on a mission to meet up with other Statewide FCU employees and board members for a private breakfast. Our data processor, the ones that make sure we can process all of your transactions when needed, EPL, was the gracious host of this breakfast. When I reached the table, I got bacon vision. You've heard of tunnel vision? Well, it's like that, but with bacon. I digress.
Then, we were off to the first sessions of the day. In years past, there has been a general session to kick off the day, and then everyone splits up into smaller, break-out sessions. Not this year. They were all going to be in general sessions, with everyone in the same large meeting room.
The first speaker was from CUNA Mutual Group, instructing us on some technological trends that we will be seeing in the near future, if we are not already seeing them. Nothing was all that surprising in this session, even though there was some really good information in there. You see, Statewide FCU keeps up with many of the trends and technologies that help your credit union to stay among the best. It is important for you to know that. Many of the things he mentioned, we are already doing. I will pass on a quote from him:
"View payments as essential to your members, as many other companies are. Payments are used everyday, so they must be fast, and easy."
How often do you make payments? What is your preferred method of payments...mobile...online...in person? (take a moment to comment)
Next, we heard from the hilarious Marshall Ramsey. His outlook on life was a great eye-opener for all of us. He recently fought and won a bout of skin cancer, and it has totally changed how he views the world. He is still just as cynical as ever, but that is what we all love about him. The way he pokes fun at serious issues reminds us all that we can find humor, even in hard times. If you are not familiar with his work, go take a look. You won't be disappointed.
This is the part where I skip ahead, so as not to lose you...
another couple of sessions
The final session of the day was from Patrick Adams. It was called "Playing Hide and Seek with the Future," and boy, was it good. His basic premise was that too many times, credit unions hide from the future, rather than actually seeking it out. "There is a reason the windshield in your car is bigger than the rear view mirror. You're supposed to be looking forward. There is a reason a hospital gown has a lot more in the front, and not so much in the back," Adams said. His humor, much like Marshall Ramsey, is a very effective way to get his points across. This session really got me thinking, "Do we seek out the future enough?" Ultimately, I would have to say that we do a good job of that here. We, as a management team, are constantly listening to new ideas, trying to tweak our processes and engaging the membership (you) so that we are purposefully seeking out the future. It is how you are best served, and it is the best use of your money.
Below are a few shots form the event, showcasing some of the smiling faces of Statewide FCU employees and board members. Each one of these people puts a lot of effort into what they do at work, so that your credit union experience is the best that it can possibly be.