"Tech Revolution in Hospitality"
1. Influence of Technology on Drive-Throughs: The most significant technological impact on the development of drive-through windows in hospitality is from software. It enhances order efficiency, integrates seamlessly with payment platforms, and leverages data for better decision-making.
2. Addressing Guest Concerns About Cameras: When responding to a guest uneasy about surveillance, highlight that these measures are for safety and quality assurance, ensuring footage is handled with utmost privacy and respect.
3. Tech's Role in HR Management: Advances in technology have reshaped HR in hospitality, streamlining recruitment, enabling digital training platforms, and improving employee performance tracking. Future tech is expected to refine job matchmaking, support remote work possibilities, and advance employee engagement strategies.
4a. Future Tech in Foodservice Management: Over the next five years, expect major changes in communication technologies, like enhanced mobile ordering systems, improved staff and customer communication tools, and the incorporation of IoT in kitchen management, all aimed at boosting efficiency and enhancing the customer experience.