As you might imagine, we’ve been working around the clock dealing with Covid-19 related cancelations, delays, etc. The feature we’ve spent all of our time on is an easy way to cancel a convention.
Canceling a Convention Feature
Canceling a convention is not easy. There are literally thousands of things that need to happen, and each convention is a bit different, so it’s taken some time to develop and test, but we have a working solution for canceling conventions. We’re hoping to release it at the start of next week. And as we release it we’ll also do an announcement on our blog with how to use this new feature. This will walk you through the process of marking a convention canceled, exporting badge data, canceling events, and optionally refund all tickets/badges, etc.
Ceasing Operations as of May 1, 2020
Over the past couple of months, we’ve had very little new revenue. In addition, we’ve paid out tens of thousands of dollars in cancellation fees, reducing our profit to zero. We’re at a critical juncture, without new revenue we’ve come to the realization that we’re going to have to shut down operations. We thought about trying to get a disaster recovery loan, but based upon all the information we’re seeing, a vaccine is at minimum 12-18 months away, and we just don’t see anyone attending events until there is a vaccine in place. A loan to cover the cost of staff and servers for that amount of time would put us so far behind the curve that our small business would never recover. With the small amount of money we have remaining, we will pay our staff and pay for the servers for just long enough that everyone can get their data, and issue any refunds that they want to issue (minus our fees).
Our credit card provider switched to keeping their fees on refund a month ago. Turns out we should have been doing the same to avoid this situation. So as of today we are keeping our fees when you refund a badge. This is the only way for us to stay solvent until the shutdown.
If you are a convention organizer, you have until Midnight on April 30th to export data and issue refunds. Our staff will be available to assist you with these tasks and these tasks alone.
As of May 1, the site will go offline, likely permanently. You’ll need to find some other service to handle your conventions in the future.
Thank you for your patience and understanding. We wish we had better news. If we thought there was any other way forward we would take it, we just didn’t predict that all conventions everywhere would suddenly be canceled all at the same time. I’m sure you’ll have questions. Please send an email to [email protected] with your questions.
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