How Hospitality Can Cost Drivers’ Their Job.
We’ve all been there. It’s a dark, rainy, miserable night and you decided to order some food. The driver arrives and is standing on your front porch, only for you to realize that you don’t have the money ready and they are going to be stuck standing there, getting more and more soaked, with the cold wind freezing every inch of exposed skin.
You pull the door wide and say ‘Come in out of the rain!’ but the driver declines, saying that they’re fine. They obviously aren’t fine, the weather is atrocious. So why are they being rude and refusing your hospitality?
The answer, quite simply, is that they value their job.
Delivery drivers can have a pretty dangerous line of work. People assume that they carry a lot of money and so they are frequent targets for robberies. They also risk being attacked by angry customers who didn’t get their order delivered on time or with the extras that they ‘forgot’ to mention wanting when they ordered.
The best way to lessen the risk? Ensure that you are always in a publicly viewable place. A front porch, driveway, or front lobby of a business are all easy to be seen by neighbors or passersby, which means that should something happen, help could be only seconds away, rather than never coming.
‘Oh, but I would never do that!’ you might think. And it’s great that you wouldn’t. But there is also another element of risk to a driver walking into a customer’s house. The risk of damaging customer property, which the store becomes liable for.
Say the customer is an older person and their house is somewhat cluttered with all manner of precious knick-knacks. What happens if a driver, often carrying a bulky heated bag, walks into their home and happens to bump a crystal vase, which topples and shatters? Suddenly, the company that they drive for is liable for the cost of replacing the vase.
‘Oh, but I don’t have anything precious that could get broken!’ you protest. That’s fine, but the driver is also concerned for your safety. Even if they personally would never attack you, there is nothing to stop somebody less savoury from taking advantage of a delivery job to rob, maim, murder, or worse those customers who offer the driver to come inside. And even if the driver didn’t actually do those things, what is to stop a customer hoping to get some cash from the company from claiming those things happened?
Drivers are not meant to enter the homes of their customers, for the safety of the driver, the customer, and the company.
So when you offer the driver a chance to come out of the rain and cold, but they turn you down, please don’t be offended. They’re just looking out for everyone’s best interests.