Customer Service Guru

Giving you all the best bits of Customer Service Guru www.customerserviceguru.co.uk

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It's beginning to look at lot like Christmas #christmas #csg #customerserviceguru #logo #design

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We are getting in the spirit of #movember at #csg #november #moustache #charity #customerservice

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A brilliant (yet sadly accurate) depiction of many customer service calls, as illustrated by the awesome Matthew Inman at Oatmeal.

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Hi everyone! #customerservice #humour #funny #welcome #hello #phonecall #customerservicedepartment

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Can wearable tech really enhance the customer experience? With any new technology in any field, implementation is often not without obstacles, and we are forced to consider what the introduction of wearable tech could mean for the future of the industry.

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Want to change your account for a smarter one? Read how to do the 7-day switch here, whether you bank with Barclays, HSBC, Lloyds, RBS or any other bank.

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Companies the UK & US public hated in July 2014.

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As ranked by the UK public.

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Comcast's Callcentre Cringe: The Companies That Don't Want You To Leave

Companies like Comcast would do well to make it easy for customers to cancel.

And if they could also work on improving their service, that'd be cool too.

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These nifty little apps and gadgets will go some way to making your life that bit easier…and we really mean it.

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In times of crisis, social media is invaluable. Not only does it enable companies to keep customers reassured through 24-7, real time support; it also makes it possible to address large numbers of customers at any one time...

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In order to offer a consistent service across all of its customer channels, banks must learn to encompass not only the traditional methods of communication but social media as well.

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5 Easy Ways To Get A Cheaper Deal From Your TV Or Broadband Provider

Find out how you can slash the cost of your current Sky, Virgin or BT broadband and TV packages with these 5 handy haggling tips.

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Tesco innovation. Lovely. 

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A look back at how supermarket chain Tesco has changed over the years.

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Send us your best urbanism #didyouknow, and we just might include it in this series!

Fact Source

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Amazing example of dedicated customer service!

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The Importance Of Product Knowledge: How Well Do You Know Your Products?

Strong product knowledge and expertise is crucial for creating a positive customer experience and instilling faith and trust within the customer.

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Meeting John Tschohl - The Guru Of Customer Service

“There’s only a handful of companies that really understand the service strategy. And the companies that are really at good this don’t have to worry about the economy – they’re recession-proof. They’re depression-proof.”