oh my god this is years late but everyones perception of kerblam is literally wrong??? when the doctor said the "system" wasn't wrong, she meant automation? not the company? like the concept of automation isn't inherently wrong (there is a good point for making dangerous and menial tasks automated) and it wasn't trying to hurt people. And when she said the people exploiting the system were wrong she meant people exploiting automation (including charlie, who was using it to kill people so the system would take the fall. the doctor even points out he isnt an acitivst, he's just killing people). the metaphor is a bit fumbly. but it was never pro company/amazon?? the episode ends with a focus on the company being people led. man, i dont think ill ever not get annoyed with the way people bring this episode up to make series 11 look bad.