This week I began my placement with Cathay, focusing on kiosk check-in, queue management, and the self-serve bag drop (SSBD). My main goal is to give passengers clear and professional guidance while helping them through these processes. I’ve noticed that many passengers feel nervous or confused at first, and it’s rewarding to see how quickly their mood changes once they understand the system. Observing experienced staff and assisting travelers step by step has taught me the importance of patience, clear instructions, and a friendly attitude. This placement is already helping me build confidence in both service and operational skills, and I look forward to learning more as I continue interacting with passengers.