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Discussing Restaurant Technology, GRUBBRR Self-Ordering Kiosks, & Customer Experience

Article by Jonathan Bomser | CEO | Accept-Credit-Cards-Now.com

The restaurant industry is undergoing a technological transformation, with self-service kiosks changing the way customers place orders and improving overall efficiency. Leading this shift is GRUBBRR, a provider of cutting-edge GRUBBRR Kiosks that are revolutionizing restaurant technology and enhancing the customer experience.

The Surge of Self-Service Kiosks Self-service kiosks have ushered in an era of convenience in the restaurant industry, allowing customers to take charge of their dining experience. They simplify the ordering process, enabling patrons to effortlessly browse menus, customize orders, and handle payments.

GRUBBRR Kiosks: A New Ordering Paradigm GRUBBRR has redefined the ordering process with its self-ordering kiosks, celebrated for their user-friendly interfaces, robust functionality, and seamless integration with various restaurant systems. These kiosks go beyond order placement; they enhance overall operational efficiency.

Elevating Customer Experience Through Technology Restaurants are increasingly leveraging technology to provide exceptional dining experiences. GRUBBRR understands the importance of innovation in ensuring customer satisfaction. Their self-ordering kiosks reduce wait times, minimize order errors, and cater to the growing demand for digital interactions.

Effortless Credit Card Processing The integration of credit card processing services ensures swift, secure transactions that cater to both customer and business preferences. Accepting various payment methods contributes to a seamless and customer-centric environment.

Point of Sale Systems for Small Businesses Small businesses often grapple with unique challenges, and technology choices significantly impact their growth. GRUBBRR Kiosks offer a comprehensive solution for small restaurants, empowering them to compete on a larger scale with a professional and efficient ordering system.

Optimizing Financial Transactions with Merchant Processing Services Efficient financial transactions are essential for any business. GRUBBRR complements its self-ordering kiosks with robust merchant processing services, ensuring seamless transaction handling for businesses.

Online Payment Acceptance As online transactions become increasingly common, the ability to accept credit cards online is vital. GRUBBRR meets this shift in consumer behavior by enabling restaurants to seamlessly accept online payments, catering to tech-savvy customers and expanding revenue streams.

Navigating the Digital Landscape with E-commerce Gateway Systems To stay competitive, restaurants must strategically navigate the digital realm. GRUBBRR not only facilitates online payments but also provides robust e-commerce gateway systems, bridging the physical and digital aspects of a restaurant. This integration enhances online presence, reaches a broader audience, and boosts brand visibility.

The integration of GRUBBRR Kiosks and related technologies marks a pivotal moment in the evolution of the restaurant industry. By embracing self-service kiosks, credit card processing services, and e-commerce gateway systems, restaurants are shaping the future of dining experiences. GRUBBRR stands at the forefront of this revolution, empowering restaurants to thrive in an increasingly digital world.

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GRUBBRR Announces Strategic Samsung Partnership for All-in-One Kiosk

GRUBBRR Announces Strategic Samsung Partnership for All-in-One Kiosk

GRUBBRR, the emerging leader in self-ordering kiosk technology, recently announced a strategic partnership with Samsung Electronics America, Inc. to provide the most advanced software solution on the market, powering the Samsung Kiosk, the company’s new all-in-one kiosk solution as it enters the self-ordering kiosk industry. With the integrated GRUBBRR software, the Samsung Kiosk comes ready to…

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GRUBBRR Enables The Chicken Shack Continued Quick-Service Success

GRUBBRR Enables The Chicken Shack Continued Quick-Service Success

GRUBBRR, the leading innovator of self-ordering technologies, recently announced the expansion of an exclusive partnership with The Chicken Shack as the chain aggressively expands throughout North America. Designed to maximize profit, improve restaurant efficiency and increase customer satisfaction, GRUBBRR’s self-ordering technology has proven pivotal in the explosive expansion of The Chicken…

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Interview with Sam Zietz of GRUBBRR on State of the Restaurant Industry

Interview with Sam Zietz of GRUBBRR on State of the Restaurant Industry #COVID19 #coronavirus

Restaurants in our area continue to be closed to dine-in customers which is impacting restaurant sales and the livelihood of restaurant workers. I connected with Sam Zietz, CEO of GRUBBRR, a restaurant business automation platform, on what’s next for the industry and how restaurants can take advantage of technology in order to survive. Philly Grub: Can you speak about the future of…

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Improving User Experience with Interactive Kiosks

Find out how an interactive kiosk can improve customer experience in your restaurant. This technology can help you stand out in a crowded market.

Today’s consumers expect service to be personalized and efficient. More than half regularly use a tablet or a smartphone app, and kiosks at banks and airports are so common they are ubiquitous. This has set the stage for technology to transform the food and beverage industry, helping to increase sales and improve productivity. And, not surprisingly, improving the overall customer experience.

While the early version of kiosk technology had commercial applications, the hospitality industry adapted them for their own use and placed them near cashiers to reduce the wait time of their guests. They quickly found that in addition to the support a self-service kiosk gave to their staff, they also noticed the benefits to their guests. Here’s a quick look at how interactive kiosk technology helps improve customer experience.

Makes Order Customization Easier

The majority of people expect to be able to personalize their orders. But they don’t necessarily feel comfortable doing so when someone is waiting to take their order as they try to read the menu and an impatient line forms behind them. But when in front of a touch screen kiosk, the menu options are clearer and easier to read. This gives customers a better idea of what they are ordering and a feeling of privacy that lowers inhibitions about piling on additional items. When they do it themselves, they don’t feel as judged – or as rushed.

In addition, kiosks can be programmed to present the menu in different languages, giving foreign customers an increased comfortability when ordering. This is especially helpful in areas where there is a lot of tourism and visitors from many different countries.

Makes Wait Times Shorter

A long line can make a customer walk away from a restaurant – even if it is their favorite – in search of a quicker experience. If there are more than 5-7 people in line to order, 57% of customers will choose to go to a different restaurant. And the more people standing in line, the higher the percentage of potential customers who decide not to even walk in the door. The situation changes when self-service kiosks are in use. The kiosks eliminate the agony of wait times and make ordering faster.

Improves Order Accuracy

Getting the wrong order is a major complaint of restaurant guests. Sometimes this happens from human error, and other times, it is due to language barriers or miscommunications with busy servers. A digital touch screen kiosk can reduce these errors. When customers customize their own orders, they are more likely to get exactly what they want. They don’t have to worry about the server understanding what they’ve asked for. And self-ordering kiosks that can be programmed to offer different languages overcome any language barriers between guests and wait staff.

Self-service kiosks represent the unavoidable technological transformation of the restaurant industry. They also solve the fundamental problems that can cause sales to flatten: operational efficiency and customer experience. Quick-serve and fast-food restaurants should actively consider incorporating kiosks into their locations and leveraging the technology to differentiate them from their competitors. If you don’t, your competitors will. If they aren’t already.