Beware "Bait & Switch" on Hotwire! (Full Disclosure: I did finally end up taking one of their fares, but only once I tricked it by looking up the flight in a Travelocity search; only then did it not update from the $2265 it advertised in the results page, and only after the chat included below ended)
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{Dar} Hi Jerome, my name is Dar. Congratulations you found a great value flight! Keep in mind our flights are backed by our Low Price Guarantee. How can I help you complete your booking?
{Jerome} Hello, I'm getting the feeling that I've been a victim of a bait & Switch on your site
{Jerome} I'm looking at round-trip tickets from OAJ to BKK departing OAJ on 17 Aug and returning from BKK on 26 Aug
{Dar} Oh what happened with your reservation?
{Jerome} There was no reservation
{Jerome} I did a search for those parameters
{Jerome} and the price 2025 came up
{Jerome} it came up last night
{Jerome} I wasn't able to confirm those flights with my wife until tonight
{Jerome} so when I refreshed, I was happy to see that the prices hadn't changed
{Jerome} I clicked to confirm, and it jumped to 2242
{Jerome} I tried the flight leaving BKK a bit earlier in the morning, and it, too had "just" risen, to the exact same price that the other one had
{Jerome} so I went back to my first choice, and it now had "just" risen to 2532
{Jerome} it seems fishy to me, and I'm wondering what's going on
{Dar} I see. That's how our rates changes due to to our customers booking online. All our rates are based on availability so it can go up or down every time you check. Sometimes, while even in the process of booking a reservation the rates could change.
{Jerome} when my wife first looked at these flights on 5 Jun, the price she was quoted at the time was 1912. Since I was trying it a good 10 days later, I was fine with it rising by 100 dollars, that seemed consistent
{Dar} We are actually using a live website and all rates are subject to change based on availability so once you found a rate that you like, we suggest book it right away to secure the rate.
{Jerome} but for it to go up two times, by more than 500 dollars in the timespan of fewer than 5 minutes for those specific flights stretches credibility
{Dar} Fewer the tickets, the higher it gets.
{Dar} I do understand. Our Airline Partners constantly updates their inventories every now and then.
{Dar} We have no control over the rates since they are all based on the inventory of our partners.
{Dar} Still we assure you, our rates are the lowest you can find.
{Dar} Our flights are always backed by our Low Price Guaranteed Rates. So we assure you that we offer the best rate and you'll be flying from one of our major airline partners.
{Dar} Might as well secure the rate now before the rate goes up again or gets sold out.
{Jerome} ok, then there's no need for me to use your service.
{Jerome} every time I click, it goes up
{Jerome} I go back to check a different flight which would now be cheaper than the one which I just selected
{Jerome} and then that one is now more expensive
{Dar} I do understand. We need to update our site since all rates or fares are depending on availability of the tickets.
{Dar} Are you abbe to leave out of by 5:30am?
{Dar} I mean are you able to leave by 5:30 am out of Jacksonville?
{Dar} I see. You may also want to check our sister site expedia.com. But we are unable to assure they can also offer the same rate we have. Here's expedia's phone # 1-877-787-7186.
{Jerome} how can the price increase in the two seconds it takes from your results to show up and me clicking my selection
{Jerome} I can't call that number, because I'm trying to do this from Djibouti
{Jerome} and the calling cards don't allow toll-free numbers
{Dar} We do have like hundreds or thousands of customers everyday booking with us. So our partners need to update their inventories.
{Jerome} it's like I'm being funneled to a flight that will take my wife 45 hours to get from NC to Bangkok
{Jerome} that's the one fare that hasn't changed
{Jerome} the one you talked about leaving at 5:30 am
{Dar} I do understand. we don't want you to pay more but all rates are really depending on the available tickets left.
{Jerome} it is absolutely inconceivable that every single one of these that gets her there in fewer than 30 hours keeps going up each time I click it tonight
{Jerome} when it rose by only 100 dollars in 10 days
{Jerome} it's still two months out
{Jerome} I'm going to keep clicking until they're all higher than what I can get at Travelocity
{Jerome} and then I'm going to blog about the horrible experience I've had on your site.
{Jerome} every single one of the flights I've clicked on has claimed to have an update of at least 200 dollars higher than what your site just showed to me on the results page
{Jerome} it increases every single time. I don't think it's possible that these specific flights for the last half of August are booking up that quickly.
{Jerome} exactly two months in advance of the actual flight
{Jerome} I actually have no doubt that if I don't do anything else tonight, but I come back to your site in the morning, I will see the exact same flights for the exact same prices that I see right now
{Jerome} but immediately upon clicking one, it will tell me that the flight just updated
{Jerome} that's what I experienced from last night to tonight.
{Dar} There again our rates are depending on the availability of the flight. If the rates increases fast, meaning to say plenty of passengers are booking.
{Jerome} again, inconceivable
{Jerome} the odds are astronomical against that possibility for every single one of these flights
{Dar} I do understand. But we also cannot control customers who wanted to reserve.
{Dar} We are serving customers from around the world.
{Jerome} I understand that as well, but then explain how, if I let the results page stay for even 5 minutes, then refresh it, I get the same fares displayed
{Dar} You may check the site maybe after several minutes, Our Airline Partners are currently updating the rates that's why it keeps on changing.
{Jerome} but when I then go to select one of those fares, it gives me the "updating" icon, and when it gets to the actual itinerary, it informs me that the prices have "just" went up.
{Jerome} that's what I'm saying though. if I do nothing, the prices don't chang
{Jerome} it's when I actually commit, and they think they have me, the give the impression of, "oh, this flight is so popular, it just went up, you should take this new fare right now so it doesn't go higher."
{Jerome} then, when I back out to try a now-lower fare, it gives me the same message
{Dar} I do understand your situation Jerome.
{Jerome} so when I back out once again, and go to the original itinerary, the price has now jumped yet again
{Jerome} it's a bait & switch
{Dar} Just an example, the link i sent you for $2079.22. It's still available and the rate is still the same because, majority of customers doesn't want that flight schedule.
{Jerome} is there a travel axiom of which I'm not aware that says, buy your tickets two months out?
{Dar} We do apologize if the rate changes every time you clicked on the flight because, it takes time for us to update all information on the website.
{Jerome} unacceptable in this day & age.
{Dar} We are really sorry but we don't have control over our Airline Partners inventories and fares. What we can advice is book the flight as early as possible to make sure the rate will not go up.
{Dar} Would there be anything else I can help you with?
{Dar} There again rates change based on availability. Thank you for using Hotwire Chat. Have a good day!
The associate has ended the chat session.