#LONGPOSTALERT Sooo, I bought a Bora Portamate PM-3550 omnimovement mobile base last month.... If you know anything about these mobile bases, you know they are not even close to cheap. I got this mobile base because I want to be able to move heavy machinery in the shop without a whole bunch of rigamarow. I unbox this base and start putting it together (the assembly directions are terrible BTW). Once I finally figure out how to put it together, I put my piece of machinery on it... it doesn't fit (I decide to just use it on a different piece of machinery) and it also won't be still. So, with me being all about fixing stuff, I go about troubleshooting why it won't be still. I find that I didn't put the leveling feet down. Ok, not so difficult, right? WRONG! One of the leveling feet is stuck in the ascended position. I try different tools (some of which I go out to purchase) to get this foot to descend but still no such luck. So I get on the Bora website and contact customer service about the matter. They were pleasant enough and asked that I send pictures. I did as they asked and then I guess my matter got lost along the way so I called them. They apologized and said they would send me the leveling foot right out! Great, I thought to myself. No harm, no foul! But when I open the package they sent, I find new hardware and a new corner bracket but NO NEW LEVELING FOOT! For this mobile base to be so expensive, this should not be a problem in the first place but humans error happens. But when you email and speak over the phone with a customer service rep and get sent everything in the pictures except what you contacted them about it's just plain aggravating. I emailed them, again. I put pics of what I received in the email. Hopefully, I will get the leveling foot this time. @affinitytoolworks @bora_tool #longrantiknow #thanksforreading #sharedpost https://www.instagram.com/p/CD-CW0vDDYJ/?igshid=ndgp2uyv4b1u