Design Directors in Senior Management
The branding experience begins with the design, therefore, it is essential for experienced design directors to join senior management. As a part of senior management, creative directors will be able to oversee the brand from all angles with access to the right people to redirect or change it. Wheeler writes that “[c]ompanies that value design as a core competency tend to be more successful in their marketing and communications (2012, pg. 114). The design expresses the feel of the product that encourages and draws in brand loyalty. This concept relates back to the lecture by Dr. Phillip Kolter: Marketing (2012). He discussed the four levels of marketing:
1P: Doesn’t like marketing but knows its necessary; only concerned with communication
4P: Likes to have a plan and focuses on: product, price, place, and promotion
STP: Understands market segments and has a 4P plan for each
ME: Marketing is Everything. Brand starts with the customer and in order to make money you have to spend it first.
An experienced design director in senior management puts the company in a ME category according to Dr. Kolter (2012). It leads to a solid and well defined brand. This is evident in the relationship between Margo Chase and Starbucks. Starbucks has their own strong design team that works with Margo Chase. The relationship reflects the “brand builder” level of Cohen Miller Consulting’s Maturity Model for Design Management (Wheeler, 2012; pg. 115). The design team understands the usefulness of having an outside design team brand the company to ensure that the brand remains focused. However, Margo Chase is unaware of how Starbucks will use their designs. Therefore, they must generate designs that can be applied to nearly any form of product (bags, cups, wall décor, clothing, etc.) It is a trust that Margo Chase understands and knows what Starbucks wants. Also, that Starbucks’ internal design team is capable to adhering to the standards and design rules laid out by Margo Chase (Chase, 2008).
[Chicago Humanities Festival]. (2012, November 26). Philip Kolter: Marketing. [Video file]. Retrieved from https://www.youtube.com/watch?v=sR-qL7QdVZQ
Chase, M. (Author). (September 4, 2008). Typography Tutorials. Creative Inspirations: Margo Chase, Graphic Designer. [Video File]. Retrieved from http://www.lynda.com/Typography-tutorials/margochasegraphicdesigner/685-2.html?org=fullsail.edu
Wheeler, A. (2012). Designing Brand Identity: An Essential Guide for the Whole Branding Team. Retrieved 27 June 2016.