Charity Campaigns Reaching New Heights with New Media
New media continues to transform and be transformed where technologies, social practices and people are shaped together, creating techno-social hybridity. It is defined by the convergence of cultural, industrial, social and technological implications, with the different artefacts and contexts. This new landscape therefore, creates certain affordances that are appropriated by users. The characteristics include blurring the lines between consumer and producer, evoking interaction, democratising creation and consumption, generating creative communities and participatory systems. Industries are being shaped and modified by this new environment and in particular the charity field. New media affordances are enabling the industry to enhance its practice. This is embraced by the Cancer Research UK Charity with their ‘No Make Up Selfie’ campaign where it allowed audiences to take a photo barefaced, upload it, nominate a friend and then text to the charity number to donate, while linking this all to the viral user generated hashtag #NoMakeUpSelfie.
The hashtag #nomakeupselfie sparked a trend of everyday women and celebrities posting makeup-less selfies online
http://b4tea.blogspot.com.au/2014/03/no-makeup-selfie-trend-goes-viral-to.html
The collection of people as well as the reconstruction of publics by networked technologies has created greater opportunities for interaction and participation (Boyd 2011, p.41). Green and Jenkins (2011, p.114) explore the characteristics of networked publics identifying the idea of ‘spreadibility’ that allows for non profit organisations to spread content through audience. The CEO of the Cancer Council said that the ‘no make up selfie’ campaign that started out in the United Kingdom “...had now well and truly spread to Australia” with ease in a very small amount of time (Cancer Council Australia, 2014). A movement that began oversees and went global suggests that the way charities use to run their campaigns have changed with the network technologies and the new ways of gathering different people. Papacharissi and Gibson (2011, p.76) agree, stating that this new media encourages a culture of sharing and exemplifies the affordance for charities to reach larger audiences. This possibility of 'spreadibility’ further enhances the impact of a cause and generates more knowledge. A recent study showed that the place people first hear about a non-profit cause is through social media, with 51% of the sample agreeing (Miratel Solutions Inc, 2014). This indicates the growing importance new media has on generating awareness of a cause, impacting the way charities run their campaigns.
Although networked publics allow greater contribution from society, it does not guarantee visibility. Boyd identifies this as ‘scalability’, where organisations have the opportunity to achieve a large audience, however, do not always attain it (Boyd, 2008, p. 14). The viral ‘No Makeup Selfie’ campaign was produced in one spot, spread to the next and raised £8m (approx. $15m) for Cancer Research in one week (Amar, 2014). This “niche group” was able to achieve mass visibility that resembles what Senft (2008) defines as a “micro-celebrity.” Whilst this aspect is undoubtedly a game changer, it is difficult to replicate the success. This is due to the fact the aspect of scalability “…does not necessarily scale what individuals want to have scaled or what they think should be scaled, but what the collective chooses to amplify” (Boyd, 2008, p. 9). Therefore, although other charity campaigns may have the ability to share content and create publics, they may not achieve the same attention. This role of social media, where users chose the content as well as construct the meaning, is shaping the professional identity in the non-profit organisation field.
With the affordance, viral campaigns can also become commercialised, raising the question if people are being genuine or using it for self-glorification and identity. “Social media applications encourage people to compete for social benefits by gaining visibility and attention” (Marwick, 2013, p. 5). To potentially boost social status, the ‘No Makeup Selfie’ movement allowed to market oneself as doing ‘good’ in society. There was a lack of connection between a makeup-less selfie and the cause, perhaps suggesting that taking a selfie without makeup associates with bravery and is a “monumental event” in society (Dockterman, 2014). Furthermore, £18 625 (approx. $35 000) of donations were found to have been sent to a wrong cause (The Guardian, 2014), implying people were wanting to be part of the trend rather than the cause. This ability to control and modify the individual persona is conforming to the commercial ideals (Marwick, 2013, p. 5). Working in hybrid economies, has created the challenge to the way non-profit organisations manage their work.
#NoMakeupSelfie movement criticised for the self-congratulatory aspect of the campaign
http://time.com/40506/nomakeupselfie-brings-out-the-worst-of-the-internet-for-a-good-cause/
Social media is shaping professional identity in the field through the ability of crowdsourcing. Non-profit organisations that do not receive government funding rely on public support and fortunately; the affordances on new media enable charities to generate this on a larger scale. Howe (2008, p.14) affirms this point stating that crowd funding allows “individuals to invest a small amount in order to raise capital for a cause”. Cancer Research UK said “the #nomakeupselfie trend had resulted in an unprecedented increase in donations…[allowing] the charity to carry out 10 clinical trials that it did not have money to fully fund…” previously (The Guardian, 2014). This demonstrates that new media is able to assist with funding critical research that previously was unattainable for charities. It is evident that new media is alternating the way this field is working in funding research.
Cancer Research UK tweeting about the excitement of reaching £8m from the online campaign
http://time.com/40506/nomakeupselfie-brings-out-the-worst-of-the-internet-for-a-good-cause/
Crowd creativity is also harnessing collective resources to produce what would usually be difficult to accomplish. Howe (2008, p.14) views this as a “greater democratisation of commerce”. A ‘hashtag’ effectively allows an organisation to start their own conversation or join in a broader conversation (Page 2012, p.187). The campaign hashtag was created by the audience itself, which was then identified by the Cancer Research UK and embraced to raise awareness of their cause. The success of the #nomakeupselfie lies in its creativity, length and memorability. It is the higher frequency visibility enhancing self-branding through hashtags, unlike the conversational exchanges found with addressed messages (Page 2012 p.187). This is a way charities are making use of the affordances that enable higher visibility of their cause.
In addition, it is important for the industry to accommodate an ‘inclusionary vibe’. The new media environment demands greater importance of consumers partaking in the process, giving organisations opportunities to connect with the public (Flynn 2001, cited in Shefrin 2004, 274). The ‘No Makeup Selfie’ campaign gave the ability for the audience to create and share content, enhancing the excitement of participating. Everyone was able to contribute regardless of age, nationality and socio-economic status, embracing the social and cultural capital (Bourdieu, 1986). It is clear that charities are now more engaged with consumers through the new media.
Although the affordance of generating content through the audience enhances the non-profit sector, it is also seen as exploitation in industries. The participants are micro-tasking while providers gain improved workforce, loyalty, engagement and revenue. The society becomes the factory, where users produce labour that feels enjoyable and organisations use this as surplus (Fuchs 2014, 118). This ultimately turns into profit by reducing labour and investment costs. Although the global inclusion can be seen as democratisation for the voluntary sector network, it is also corporate colonisation (Fuchs 2014, 106). It is therefore, important to ensure the environment is balanced between humanity (Zittrain 2009) and creativity (Gauntlett 2011) which is being embraced by charities.
These affordances are evidently changing they way the charity sector operates on a day-to-day basis. There is a certain blurring element of the user and producer, altering the consumption and production of content for campaigns. This landscape further involves higher engagement with the audience and this has created new ways of working in and with new media for various industries including the charity organisation field. The profession has been enhanced by these tools where there are new ways of engaging with the audience, spreading information, and gaining funding.
Amar, Zoe. 2014. “Five social media charity campaigns.” Accessed April 9, 2015. http://www.theguardian.com/voluntary-sector-network/2014/apr/03/five-social-media-charity-campaigns.
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Cancer Council Australia. “No make up selfies for cancer awareness.” Last modified June 4, 2014. http://www.cancer.org.au/news/news-articles/no-make-up-selfies-for-cancer-awareness.html.
Dockterman, Eliana. 2014. “#NoMakeupSelfie brings out the worst of the internet for a good cause” Accessed April 15, 2015. http://time.com/40506/nomakeupselfie-brings-out-the-worst-of-the-internet-for-a-good-cause/.
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Miratel Solutions Inc. “4 key findings from new social media and nonprofit study.” Last modified September 25, 2014. http://www.miratelinc.com/blog/4-key-findings-from-new-social-media-and-nonprofit-study/.
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Papacharissi, Zizi and Paige Gibson. 2011. “15 minutes of privacy: privacy, sociality, and publicity on social network sites.” In Privacy Online: Perspectives on Privacy and Self-Disclosure in the Social Web, edited by Trepte, S and L. Reinecke, 75-89. Heidelberg and New York: Springer.
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The Guardian. “No-makeup selfies raise £8m for Cancer Research UK in six days” Last modified March 26, 2014. http://www.theguardian.com/society/2014/mar/25/no-makeup-selfies-cancer-charity.
Zittrain, Jonathan. 2009. “Minds for Sale.” Last modified November 18, 2009. http://cyber.law.harvard.edu/interactive/events/2009/11/berkwest