I’m pretty sure Jared didn’t get paid for those virtual panels during JIB, and he just did them because he loves his fans. It’s so wonderful to Stan a person that loves us back and cares more than just what we do for their bank account.
I love it when celebrities go out of their way to support the fans. There are a number of them that will do that, like Jared, and others who aren't as in-tune to the importance of fans for their career.
Inf act, Kat did something similar when the convention she was supposed to attend was canceled at the last minute. She put together an IG live, while some of her Shadowhunters costars, Matthew Daddario, Alan Van Sprang, Anna Hopkins, and Luke Bains met up with fans in New York all without being paid (x).
I find that celebrities who are good to their fans (and all-around good people) can inspire generosity and love within their fandom, making it an even better experience for everyone involved!
