Can we take a minute and talk about how guilty people who have worked in customer service feel towards other customer service employees? I have worked in full service restaurants, fast food, and retail, and therefore can sympathize with these types of workers specifically.
For example, if I’m at a restaurant and I order something I know is a little more complicated, I feel bad. 9 times out of 10 I’ll look for the easiest thing to order as I possibly can. And if I do have a more complicated order, I apologize profusely. I know what it’s like to have someone add or sub a bunch of things off their order, and I don’t want to be that guy.
Similarly, if I’m at a store and I bring 5 or more items to the cash register, I apologize. I’ve had customers bring 20+ items and I know how exhausting it is, and the stress of trying to scan everything as quickly and efficiently as possible.
And it’s not only me. I’ve had customers apologize to me over the smallest things that I as an employee didn’t see as a big deal, but to them it is because they have been in the exact same place I’m in.
There was a couple that came in to the restaurant I work at about a month or so ago and were treated terribly by their server, but because the wife was a server at a restaurant a couple blocks over, she insisted on leaving a 20% tip even though this server deserved 0% after the way he treated them.
And, on another note, I’ve noticed people who have worked in customer service are much more likely to ask me how my day is going. The other day I was at a grocery store and the cashier asked how my day was going and I said “Good, how is yours?” and she thanked me for asking how her day was.
Bottom line, if you work or have worked in customer service you are awesome and I love and appreciate you.