Words That Work Chp1: Ten Rules of Successful Communication
Rule One: Use Small Words
“Avoid words that might force someone to reach for the dictionary . . . because most Americans won't. They'll just placidly let your real meaning sail over their heads or, even worse, misunderstand you. You can argue all you want about the dumbing down of America, but unless you speak the language of your intended audience, you won't be heard by the people you want to reach.”
“The most effective language clarifies rather than obscures. It makes ideas clear rather than clouding them. The more simply and plainly an idea is presented, the more understandable it is—and therefore the more credible it will be.”
Rule Two: Brevity: Use Short Sentences
“Be as brief as possible. Never use a sentence when a phrase will do,and never use four words when three can say just as much. This is less aboutself-restraint than it is a matter of finding exactly the right piece of thelanguage jigsaw puzzle to fit the precise space you're trying to fill.“
“ So when it comes to effective communication, small beats large,short beats long, and plain beats complex. And sometimes a visual beats them all.“
Rule Three: Credibility is as Important as Philosophy
“ People have to believe it to buy it. As Lincoln once said, you can't fool allof the people all of the time. If your words lack sincerity, if they contradictaccepted facts, circumstances, or perceptions, they will lack impact . . .
The words you use become you—and you become the words you use.”