In hospitality there is always a rush to get ready and a calm before the storm. Everything seems to be in place, everything is stocked and you await the arrival of your valued customers. Beginning in the evening, you have every intention of a seamless service, low wait times, but then the inevitable happens and service starts to unravel. You have the drink order off all of your tables, but you realise minutes later that you haven’t put in the order for a table of 6 and alas they have no drinks and a pretty hefty wait on their hands that you can do little to nothing about.
At table ordering to the rescue for pretty much all of these situations. The ability for a customer to order at the table allows for a seamless dining service, suiting both customers and staff alike. EPoS hospitality wide is being propelled in the future, the experience puts power into the hands of the customer and let’s face it - they love it - no waiting to order and flagging down the waitress power walking back and forth past their table.
A top quality experience as the staff focus their energy on all of the other tasks that combine to make an unforgettable dining experience. More than 1 in 6 customers say that they want QR codes for the added safety and convenience when dining out post pandemic.
Are you debating whether or not to invest in a table ordering system for your restaurant? Or maybe you've already decided to go for it and just need some confirmation that you've made the right decision?
At Tapa POS, we are here to supply you with important information about how an at table ordering system might assist your restaurant.
A table ordering system is an excellent way to demonstrate to your customers that you're in it for the long haul and have their best interests at the heart of your operations. Set your restaurant distinct with technology that improves the visitor experience, makes your job easier, and increases the profitability of your business!
NOTE: These features should, in theory, free up servers to attend to customers' other requirements while they dine. Tablets should not be used in place of knowledgeable, experienced servers who can anticipate customer wants. Rather, this technology is merely a bonus to increase productivity and the customer experience, which brings us to number two.
How does contactless dining operate, and what are the benefits?
Cafe EPoS systems for example, your customers scan a barcode or enter a URL to access the cafes menu or website in contactless eating. Restaurants post their whole menu, including prices and nutritional information. Guests can then place their orders and pay for them online, making changes and leaving notes as they go.
During the pandemic, we saw a significant increase in contactless payments, as it has been demonstrated to be far more sanitary than handling currency. In general, minimising the amount of shared surfaces between clients and employees has helped the hospitality industry reduce COVID incidents.
Contactless dining eliminates the necessity for close physical interaction, as you might expect. Staff aren't needed to handle consumers' orders or payments because they can do it at their leisure because everything is done online.
Handing out and explaining menus, taking orders, manually entering orders into a POS or sending orders to the kitchen, and collecting money are all automated. Servers may concentrate on providing excellent service while technology takes care of the rest.
Increase your profit margins
Profitability and operational efficiency have never been more crucial than they are right now.
Our At Table Ordering function of our POS system helps businesses to thrive despite significant customer turnover and staffing shortages that are being experienced UK wide.
Offering contactless eating can provide more methods to generate money, but it can also save you a lot of money, as I stated in staff and many other areas.
Save money and put it back into your company.
Many restaurants have digital menus on their websites; why not have them available in-house as well? An online menu is simple to maintain and far less expensive than paper menus. If something on your menu has to be altered or updated, simply make the necessary changes in your back office, reupload the revised version, and keep selling.
Keep your live menu competitive by offering temporary discounts and happy hours. Prices can be changed at specific times to be lower or higher, or manually adjusted for a last-minute promotional deal. You could wish to promote some things at a discount in order to upsell them.
Enhanced operational effectiveness
Customers do duties like ordering and paying themselves, allowing staff to focus on other things. When employees are reintroduced to the duties of working in the hospitality industry,
Our At Table Ordering systems make it far less overwhelming for them. It may also mean that fewer people are needed because employees are relieved of many of their responsibilities.
Going digital doesn't have to mean losing the quality of your consumer interactions. Rather, it minimises the number of obligations imposed on employees, allowing them to multitask less and provide better service to diners.
Customers receive the same high-quality service they've come to expect, but restaurants may save money on serving and hosting employees because they're ordering digitally. Staff members are also less stressed because their responsibilities are more obvious. With automatic ordering and smooth communication, you can avoid costly mistakes.
Examine your POS reports to determine sales and labour percentages in order to better schedule.
Your point of sale system is an important part of your business that seamlessly integrates front and back of house processes. The Restaurant EPOS system from Tapa POS is a multi-award-winning solution for the hospitality industry.
If you utilise your POS to handle inventory, your menu should already be available online. Master stock levels are automatically modified with each sale with our systems, ensuring that you always have an accurate record of what's available. If your POS detects that a product is running short, you can remove it from the menu before clients can purchase it online.
Payment processing is the final piece of the jigsaw.
All major credit cards are accepted, and transactions are handled at a single rate. With business owners' cash flow in mind, processing times are incredibly competitive, taking only two business days. EPOS payments are a fully integrated payment processing system that syncs with your reports automatically.
Make your company future-proof.
Contactless dining has a slew of advantages for both businesses and consumers. Businesses have had to fundamentally rethink their operations in order to fulfil new industry requirements as a result of the pandemic. Provide a solution that protects your organisation under extreme weather while also catering to client safety concerns.
Integrating with a contactless ordering and payment system is a huge plus, since it opens up a whole new world of possibilities. It's one pandemic trend that most companies should keep up with.
The final cherry on top, is that when guests have finished their meals, they can pay and go whenever they like - there is no need to wait for the waitress to close the door.
If you'd like to learn more about contactless eating, request a call back using the button below, and get your first 90 days free!
