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@zackbana
Retail Transformation a Must to Survive
Retail Transformation a Must to Survive
Retail Transformation
Higher rents, difficulty in finding skilled employees, lower customer counts, changing demographic profile of customers, and the need to grow sales are pressures that all retailers are having to deal with. In fact, some of the largest retail brands have started to close a few of their stores in order to “rightsize”.
With the proliferation of smart phones and…
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A Service Value Proposition That is Truly Unique
Having worked with numerous organisations in the area of service excellence, one of the most frequently raised question is how to emulate the culture of service icons such as Singapore Airlines, Disney, Southwest Airlines, etc. My instinctive response…
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Lessons from the Astronauts
In preparation for a mission, Astronauts are required to undergo extensive training in a host of disciplines such as the use and repair of equipment, medical training to treat minor and critical health issues, personal training to be able to cope with the…
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Change ... or Should We?
Every so often, we hear of organizations that have embarked on a new strategy, only to realize years later that the decision was wrong. They then spend the next few years trying to unravel what was done and even more years trying to refocus on their core…
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From Breakdowns to Oppotunities
Imagine receiving a telephone bill that has a charge of $800 for 3 days of overseas data usage. Admittedly, when I saw the bill, I flipped. How could an individual incur $800 worth of data charges in such a short period of time?
I, as most customers…
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2013 Review: Leadership in Transition
What happens when the leader whom you have always depended on is no longer around? Will things come to a standstill or worst still turn into a chaotic state?
In 2013, we lost two of the greatest leaders who effectively changed the political, social and…
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2013 Review: The Big Just Got Bigger
As the business environment evolves, and customer’s expectations change, it becomes imperative for organisations to take bold steps to ensure that they remain relevant and competitive.
2013 was an exciting year for 2 mega-tech organisations. In May,…
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Where customers get the boot
On Sunday, my daughter and I went to Queensway Shopping Centre to buy a pair of Dr. Martens shoes – something that she has been meaning to buy for a few weeks now. After visiting a few stores, we finally found a store that sold Dr. Martens but they did…
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