Role of School ERP for Enquiry Management — CoolEdSys
Enquiry is the first impression parents carry about the schools. Why should your Enquiry Management system be different?
The Enquiry Management system brings prospective parents to your Enquiry window. It collects the minimum basic details even before you ask a question. It allows full automation of counsellor assignment capability which takes the burden off your shoulders and improves the turn-around-time. It incorporates the principle of Eligibility, Availability and Workload for automated assignment of a counsellor. It should be integrated with the Registration and Admission process. The Principal or The Head Counsellor can have full control over the Enquiry Process.
The School Enquiry Management system should be beautifully designed to replicate the real world in which schools operate. It must support the specific roles like Counsellor and Head Counsellor, which are associated with managing and handling the Enquiries. Anyone with a Counsellor role can handle enquiries in the system whereas Head Counsellor can allocate and manage the work to other counsellors.
The Automated assignment of counsellors improves the efficiency of Enquiry Management by 25% and having a Dashboard improves the focus by 35%.
School ERP should also allow you to turn off the automation so that the Principal or Head Counsellor can take control of the Counsellor assignment. Even the can assign the enquiries to Counsellors using the system based on counsellor’s Eligibility, Availability and Workload.
School ERP should also define the TAT (Turn-Around-Time) for all steps of Enquiry handling. It helps Principal and Counsellors to get organised with the enquiry handling process and ensure that the Enquiry Handling process works at the most efficient level. It should also provide a highly ergonomic dashboard which enables the Principal or Head Counsellor to have complete control over each enquiry.
There must be automated communication channels established between school and Parents to share the progress updates. Appointment calendar should be maintained and be available with parents. Even if parents don’t use the features, it helps a long way in creating an impression about your School.
Summary
Have specific roles to handle Enquiry as the primary roles (even for a specific duration).
Automated counsellor assignment based on Eligibility, Availability and Workload.
Well defined TAT (Turn-around-time) to have complete control over the process.
Dashboard to monitor the progress and identify patterns.
Communication with parents.
Contact Us for Demo
a cost effective advanced school management software containing numerous features to ease your work and increase student enrollment rate
Source by:Â https://www.linkedin.com/pulse/role-school-erp-enquiry-management-cooledsys-cooledsys/











